Sample__questions_test4_chap10_12

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Clark Atlanta University *

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CBUS-120

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Management

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Feb 20, 2024

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CBUS 120 – Introduction to Management Sample Questions – Chapters 10, 12 Chapter 10 1. ________ refers to the combination of forces that moves individuals to take certain actions and avoid other actions. A) Engagement B) Drive C) Aptitude D) Motivation E) Ethics Answer: D 2. Which of the following refers to the likelihood an employee will stay with his or her employer? A) Drive B) Satisfaction C) Rootedness D) Engagement E) Commitment Answer: C 3. ________ refers to a supposed effect of organizational research, in which employees change their behavior because they are being studied and given special treatment. A) Herzberg's two-factor theory B) Maslow's hierarchy C) Theory X D) Hawthorne effect E) Theory Y Answer: D 4. According to Frederick Herzberg's two-factor theory, which of the following factors acts as a motivator? A) Favorable working conditions B) Favorable company policies C) Increase in pay D) Job security E) Responsibility Answer: E 5. What is one of the most important challenges faced by managers and is needed by every employee to perform at a high level? A) Motivation B) Skill C) Reward

D) Power E) Leadership Answer: A 6. What motivational theory supports the idea that employees like to work and are motivated by causes they believe in? A) Hygiene factors B) Theory Y C) Need for affiliation D) Need for achievement E) Theory X Answer: B 7. Belief in your ability to complete a task is known as ________. A) drive B) self-efficacy C) self-actualization D) rootedness E) self-motivation Answer: B 8. Research into equity theory has led to thinking about the broader concept of ________. A) scientific management B) self-actualization C) organizational justice D) intrinsic rewards E) self-efficacy Answer: C 9. Goal-setting theory of motivation suggests that ________. A) setting goals is unrelated to motivation in most employees B) carefully designed goals can motivate employee performance C) managers, not employees, need to set goals D) collaborative goal setting can undermine managerial authority E) employees should set their own goals without input from managers Answer: B 10. ________ refers to a goal setting theory in which employees are involved in goal setting and decision making. A) Scientific management B) Theory X-oriented management C) Management by objectives D) Maslow's Hierarchy of Needs E) Micromanagement Answer: C

11. Which of the following is one of the keys to successful implementation of management by objectives? A) Creating lofty and challenging goals B) Establishing internal competition for completion of goals. C) Setting goals for the group, not the individual. D) Collaborative goal setting. E) Setting goals that are narrow. Answer: D 12. According to the job characteristics model, the employee's perception of the impact the job has on the lives of other people is called ________. A) skill variety B) task identity C) task significance D) autonomy E) emotional labor Answer: C 13. Making jobs more challenging and interesting by expanding the range of skills required is called ________. A) job enlargement B) cross-training C) job enrichment D) flextime E) task identity Answer: C 14. Reinforcement theory suggests that managers can motivate employees by shaping their actions through ________. A) carefully designed goals B) cross-training C) management by objectives D) behavior modification E) intrinsic motivation Answer: D 15. What is one key element of motivation, regardless of the motivational theory being used? A) Reward B) Feedback C) Opportunity D) Micromanagement E) Financial incentive Answer: B 16. Which of the following would be an effective way to make a reward personal and meaningful

for an employee? A) Establish systems and policies that are individualized. B) Limit flexibility in the choice of reward. C) Know what is important to each person. D) Give all employees an equal opportunity. E) Incorporate gamification as a reward system. Answer: C True/False 1. According to Maslow, higher-level needs can serve as motivators even if lower level needs are not yet met. Answer: FALSE 2. The idea that your job satisfaction is based on how much you put into your job versus how much you get out of your job is the basis of the equity theory of motivation. Answer: TRUE 3. Job enrichment expands a job horizontally. Answer: FALSE 4. Complaints about gender pay fairness, where men get more money than women for the same work, are instances of equity issues. Answer: TRUE Chapter 12 1. How do wants differ from needs? A) Wants are more specific. B) Wants are independent of culture. C) Wants create motivation to buy products. D) Wants are the core of all marketing efforts. E) Wants are more difficult to shape by marketers. Answer: A 2. When a manufacturer combines fabric, buttons, and zippers to create clothing, it creates ________. A) time utility B) form utility C) place utility D) value utility E) possession utility Answer: B

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