Module 01
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Northeast Wisconsin Technical College *
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CCJ4931
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Management
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Feb 20, 2024
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5
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Criminal Justice Leadership and Management
Module 01 Quiz
Question 1
This individual was the Chief of the Berkeley Police Department and the first to call for removal of police from political influence, and he supported college education and increased training for police officers.
o
John Timoney
o
August Vollmer
o
Daryl Gates
o
Herman Goldstein
Question 2
In police departments there are usually two broad divisions of labor under the police chief which are sometimes known as "bureaus." Which of the below choices are those two divisions?
o
Operations and Administrative
o
Patrol and Dispatch
o
Patrol and Jail
o
Command and Patrol
Question 3
The formal structure of the police department is modeled after a __________ format that stresses the use of orders and directives and utilizes a rigid chain of command.
o
Command
o
Paramilitary
o
Distinct
o
Hierarchical
Question 4
As society moves from an industrial nation to a service-oriented nation, service-related jobs have increased. As a result, law enforcement has responded by increasing specialization in three of the below listed things; which of the below choices is NOT one of those three listed in our textbook.
o
Command
o
Investigations
o
Technology
o
Training in Diversity
Question 5
__________ brings with it the need for employees to have more education, greater expense as wages are expected to be higher, and the expectation of flexible management.
o
Training
o
Investigation
o
Accreditation
o
Specialization
Question 6
One response to the negative aspects of traditional policing structures has been increased professionalization. Professionalization, has created a divide between police officers and _________. In fact, researchers have reported that _________ is the biggest stressor for police officers.
o
Armed Individuals
o
Administration
o
Calls for Service
o
Traffic Stops
Question 7
Researchers report that these police officers perform better overall on patrol, when handling stressful situations, in community policing, and in managing citizen issues. They also report that such officers incur fewer internal affairs complaints filed by citizens.
o
High School Educated
o
Older and More Experienced
o
Field Trained
o
College Educated
Question 8
Which of these choices is a factor in professionalism, the objectives of which include developing
standards upon which agency performance can be measured and individual objective assessments of officers can be made?
o
Administration
o
Specialization
o
Operation
o
Accreditation
Question 9
Our textbook lists three reasons that accreditation is much sought after by policing agencies, which of these is not one of them?
o
It allows for highly coordinated efforts among policing agencies.
o
It helps to change an agency's organizational culture.
o
It promotes professionalism by increasing the standards of performance and ethics.
o
It provides agencies with an existing base of knowledge.
Question 10
The consequences of accreditation are far-reaching and include seamless lateral moves between departments, overall management of training, performance, and supervision. The level of service provided is better and ethical expectations and understandings improve with accreditation monitoring. But, there is one thing that increases difficulty for many small agencies
to become accredited; which of the below is that one thing?
o
Cost
o
Education
o
Personnel
o
Time
Question 11
According to our textbook, most state court systems provide general jurisdiction to their courts, but this many of the state trial courts elect to manage their caseloads by subject matter jurisdiction, the amount in controversy, or the seriousness of the offense (misdemeanors versus felonies).
o
40
o
50
o
20
o
30
Question 12
According to our textbook, these courts support a "belief that courts can and should play a role in trying to solve the problems that are fueling caseloads; a belief that outcomes-not just process and precedent-matter; and a recognition that the coercive power of courts can change people's behavior."
o
District Courts
o
Civil Courts
o
County Courts
o
Specialized Courts
Question 13
Problem-solving courts are more service-oriented than the traditional court structure; in addition they can provide this by following the original tenets of the CJ System?
o
Lower Caseloads
o
Increased Prosecution Rates
o
Higher Service Quality
o
Better Concerted Defenses
Question 14
Using valid evidence-based risk and needs assessment instruments, the justice system can link offenders to individually tailored, _____________ services (e.g., job training, drug treatment, safety planning, mental health counseling) where appropriate.
o
Court-Ordered
o
Locally-Based
o
Formal-Structured
o
Community-Based
Question 15
According to our textbook, state court management has faced myriad problems, especially since
state courts are not standardized. In most states, courts are either managed by _________ or ________________.
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2. Recommendation HRM issues in compensation in logistic service.
3. Recommendation HRM issues in rewards in logistic service.
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Calculate the Critical Ratios (CR): (Enter all responses rounded to two decimal places.)
Job
CR
103
enter your response here
Part 2
205
enter your response here
Part 3
309
enter your response here
Part 4
412
enter your response here
Part 5
517
enter your response here
...
Question content area right
Part 1
The following 5 overhaul jobs are waiting to be processed at Avianic's Engine Repair Inc. These jobs were logged as they arrived. All dates are specified as planning calendar days.
Job
Due Date
Duration (days)
103
223
7
205
217
11
309
219
5
412
218
15
517
214
10
Assume that all jobs arrived on day
180;
today's date is
200.
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Choose Mark
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OA Severity
OB. Horns effect
OC. Availability
D. Halo effect
QUESTION 3
Forced distribution is a type of special rating instrument which can help address which type of rating error?
A. Halo effect
OB. Leniency
C. Bias
D.
Representativeness
A
QUESTION 4
In the model of job performance, Achievement orientation influences job performance via its effect on
OA. Ability
OB. Skill
Click Save and Submit to save and submit. Click Save All Answers to save all answers
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T. D. De Boer
In the name above, what word, letter, or phrase (if any) would be included in Unit 3?
Key Unit/Unit 2/Unit 3
Group of answer choices
T.D.
TD
blank
D
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Required information
Problem 9-2
[The following information applies to the questions displayed below.]
An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table.
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
301
O/C
315
W/R
329
N/C
302
N/C
316
F/R
330
O/R
303
F/R
317
F/R
331
N/R
304
O/R
318
N/R
332
W/C
305
F/R
319
F/R
333
W/C
306
N/R
320
N/R
334
N/R
307
N/C
321
O/C
335
F/C
308
O/R
322
W/C
336
W/C
309
N/R
323
F/R
337
F/C
310
N/C
324
O/C
338
N/R
311
O/C
325
W/C
339
N/R
312
O/R
326
N/C
340
N/C
313
N/R
327
O/R
341
N/R
314
O/R
328
N/R
Key:
Problem type:
Customer type:
N
= Noisy
C
= Commercial customer
F
= Equipment failure
R
= Residential customer
W
= Runs warm
O
= Odor
Problem 9-2 Part a
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Unit 5 Assignment
Listed below are eight terms:
4
Balanced scorecard
Return on investment
Stock options
Capital turnover
Residual income
Management compensation
Return on sales
Business process lens
Each of the following statements may (or may not) describe one of these terms. For each statement, indicate the term described, or
answer "none" if the statement does not correctly describe any of these terms.
Ask
a. Tells managers the incremental operating earnings for each additional sales dollar.
b. The focus of this business performance measurement is the sales dollars earned from each invested dollar.
C. A tool used by managers and owners of organizations to align managers' goals with those of the organization.
d. This method considers all costs borne by the consumer from purchase to disposal of a product.
A business performance measurement that takes into account the minimum required return on the assets
e.
employed.
Measures for this category of business performance are…
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her to some disagreements with her supervisor Ms. Linda Lindo. Since then, the Sales
Specialist of Ringing Telecom Company didn’t favor her views on handling
administrative tasks because the company claimed that Karen had some errors and
mistakes in her reports.
At the end of November, Ms. Linda conducted and used Graphic Rating Scale in
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i. Schedule the staff to work in 8-hour shifts.
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*(b) Taxi stand serving waiting passengers.
(c) Tools checked out from a crib in a machining shop.
(d) Letters processed in a post office.
(e) Registration for classes in a university.
(f) Legal court cases.
(g) Checkout operation in a supermarket.
*(h) Parking lot operation.
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Note: -
You are attempling question 7 out of 12
The Decision Sciences Department is trying to determine whether to rent a slow or a fast
copier. The department believes that an employee's time is worth $15 per hour. The slow
copier rents for $4 per hour, and it takes an employee an average of 10 minutes to
complete copying. The fast copier rents for $15 per hour, and it takes an employee an
average of six minutes to complete copying. On average, fouremployees per hour need to
use the copying machine. (Assumne the copying times and interarrival times to the
copying machine are exponentially distributed.) Which mạchine should the department
rent to minimize expected total cost per hour?
A)
B)
C)
D)
Worst to slow copier.
Better to sloW copier.
Worst to fäst copier.
Better to slowW copier.
Answer
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: Problem Solving
Definition
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How would one gain this knowledge and learn from this experience?
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absent for 10 days without proper documentation.
You met with Ms Smith and presented your findings mentioned above. At that meeting, she explained that her parents, who live with her, are sick and she has a special needs daughter who she takes to the day care each morning. Together you explored some options and arrived at an amicable solution.
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The majority of respondents to a customer satisfaction survey given by an eyeglass store say that, although they like the selection of eyeglasses and the price, the wait for service is too long and the staff seems rude to customers. The eyeglass store’s next step will most likely be to _____.
contact the respondents and talk with them individually
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figure out a way to get customer wait time decreased
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“Hi, Ken. Mind if I join you?” said Samson as he pulled up a chair.
Ken barely acknowledged Samson’s presence and went on eating his
lunch and reading the company newspaper.
“I’m glad I caught you, Ken. I was going to drop by your office today, but
we can take care of matters now. I’m worried about that opening you’ve got. It’s
a job that has been vacant about thirty days and...”
Ken cut Samson off with a wave of his hand. “Look, I’m really thinking
about a lot of problems now, and I have a meeting in about an hour. We can talk
shop in your office or mine. Just let me get through the paper and mull over a
few things now, will you?”
“Well, it’s important that we discuss the opening because I think we have a
lead on a good prospect. Seems she works for our competition and has been
unhappy with her situation. Word has it that, for about $500 more than we paid
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D. dichotomous
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the restaurant’s service, cleanliness, and quality of food.
A. closed
B. open-ended
C. rating scale
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19
Identify the people who popularized the balance scorecard.
a.
Moore
b.
Gerald
c.
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d.
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31 -
In order to achieve the objectives of the business, the need for the employee who actually performs the work that needs to be done is expressed by which of the following?
a)
Real Staff Needs
B)
Backup Personnel Need
NS)
Additional Staff Requirement
D)
Young Staff Needs
TO)
Need for New Staff
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The company could remodel a storage area as a prayer space, which would require at least six thousand dollars for the remodel because of the need for washroom facilities.
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Related Questions
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- Choose Markarrow_forwardOA Severity OB. Horns effect OC. Availability D. Halo effect QUESTION 3 Forced distribution is a type of special rating instrument which can help address which type of rating error? A. Halo effect OB. Leniency C. Bias D. Representativeness A QUESTION 4 In the model of job performance, Achievement orientation influences job performance via its effect on OA. Ability OB. Skill Click Save and Submit to save and submit. Click Save All Answers to save all answersarrow_forwardT. D. De Boer In the name above, what word, letter, or phrase (if any) would be included in Unit 3? Key Unit/Unit 2/Unit 3 Group of answer choices T.D. TD blank Darrow_forward
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Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,