9-1 Discussion Measuring Results
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Feb 20, 2024
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Hello Class,
Three specific tips that would ensure the success of measuring results are:
1. Develop a good strategic plan:
Before you measure anything, it is important to understand the goal. If there is a strategic
plan, it will guide what to measure and how. A strong strategic plan includes a defined program
framework, clear goals, priority setting, and actionable implementation strategies (National
Research Council, 2005). Clear goals enable effective planning of measurement and
implementation strategies to evaluate goal achievement.
2. Get more than two sources of measures
To ensure the success of measurement results, more than two measurement sources must
be included. According to Hale (2007), this multi-source approach is critical to gaining an
accurate understanding of what is effective and to what extent. Not measuring enough sources
can lead to problems and inaccurate assumptions. Relying solely on a single source of
measurement can falsely suggest success when there is none. For example, a bank that offers free
checking accounts with no minimum payment might evaluate its return on investment based only
on the number of new accounts opened in one month (Hale, 2007). However, this limited
approach does not allow for a comprehensive assessment of success (Hale, 2007). Therefore, the
use of more than two measurement sources is essential to ensure the accuracy of the results.
3. There are three different phases where measurements will occur
People can anticipate how measurements will be used throughout the process when they
are aware that they occur in three distinct phases. The primary stage includes using estimations
to fabricate a case supporting the intercession (Sound, 2007). By demonstrating a performance
gap, which indicates that employees are not performing at the desired levels, the goal of this
phase is to establish the need for intervention. When the intercession is endorsed, the subsequent
stage includes estimating to guarantee the achievability of the picked measures (Sound, 2007).
At last, following the execution of the intercession, the third stage includes estimations to
evaluate its effect or results (Robust, 2007). This stage decides if the intercession is powerful or
not.
References
Hale, J. (2007). The performance consultant's fieldbook: Tools and techniques for improving organizations and people (2nd ed.). San Francisco, CA: Pfeiffer.
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