CHAPTER 1

Please, answer at least 3

please, to solve the crossword puzzle

Managing the Information Technology Resource Multiple choices Q : Which of the following is considered a primary activity in Porter's Value Chain model?: A) Firm infrastructure B) Operations C) Human resource management D) Technology management

What is  Louis Vuitton  main activities – while highlighting their nature from an operation management perspective (e.g., the production of (a) good(s) or the delivery of service(s), forecasting, purchasing, distribution, scheduling, etc.).

20. Operations management is concerned with problem solving and decision making in two broad areas namely; a) Facility planning and facility location b) Designing & planning of production systems and operations and control of systems c) Planning and controlling of the systems and operation and management of the system d) Designing the system and managing the systems e) None of the above

Please assist witht the attached,

Please explain all the options that why its correct and incorrect 14. What significant challenge do the IHIP service characteristic present to service provider? a. Ensuring customer satisfaction b. Delivering consistent service quality c. Achieving operations efficient d. Managing supply and demand e. All of the above 15. A “customer centric” approach has an impact on: a. All internal activities of a company b. The way a company interacts with its customers c. All of the company’s operations d. A company focus and strategy e. All of the above 16. Organisational culture is an important concept for service businesses because: a. It helps staff know what to do and how to do it, even without direct supervision b. It provides clues about behaviour norms c. It fills the gap between training and unforeseen cirucmstances d. All of the above

Unilever Manufacturing operates year-round. The following data are pulled from thecompany’s most recent semi-annual report.Assets• Raw material inventory $120,000• Work-in-process inventory $50,000• Finished goods inventory $300,000• Property, plant, and equipment $500,000• Other assets $200,000• Total assets $1,150,000Condensed Income Statement• Revenue $2,000,000• Cost of goods sold $600,000• Other expenses $1,000,000• Net income $400,000Calculate the following based on a year duration:(a) Percentage invested in inventory (PIII);(b) Inventory turnover (TURNS); and(c) Weeks of supply (WOS)

Operations managers are primarily concerned with forecasts of demand, which are often made by

1. Discuss how your client may determine the customer cost for its service, including non-monetary costs (time, effort, and perceived risk)   When considering Customer Cost, we need to understand the perceived cost of its customer’s. From a customer’s point of view, the costs involved in buying and using a service is only part of the price charged by the supplier. Related monetary and non-monetary costs make up the other costs of the service. Time Office Automation may determine their Customer Cost for its service, including monetary and non-monetary costs, depending on various factors such as: The time taken to perform the service.  The costs of the parts used / needed.  Labour Costs.  The costs their competitors are charging, to provide a competitive rate.  A call out fee, time, and money (for fuel, etc) used to drive to the customers location.  Cost of shipping.  Quality of service, Time Office Automation’s staff has more than 25 years of experience in the field, therefore, could…

Any company's main purpose is to benefit stakeholders and competitors. d. service 4. In a manufacturing company, the supply chain is a crucial value chain that does all of the following except: Finance and accounting, marketing and sales, inbound logistics, and customer service 5. Value-added business processes. Reengineering, process redesign, disruptive change d. Continuous improvement innovates by progressively improving.

Define/briefly discuss the following service outputs, and give one example for each. 1. assortment and variety 2. customer service 3. information provision

enable any organisation to operate effectively. 1.2. Identify two (2) reasons why organisations operate below their maximum processing capacity strol

Explain the role of the following functional areas in supporting the organization’s current operations strategy Required:a. Procurementb. Financec. Marketingd. Human Resource Management