Activity 1 Workforce UP
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Feb 20, 2024
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Strengths:
After reviewing the TechSmart Electronics case and comparing them to the Baldridge criteria requirements it is determined that the company’s strengths based on the Workforce category is as described:
5.1 Workforce Environment
5.1a (1)
TechSmart evaluates employees on an annual basis to “gauge how effectively the company implements Deming’s 14 Points” (Evans 2017)
5.1a(3) TechSmart manages their workforce by using a high-performance work team type
of environment. They utilize their Senior leaders to set objectives and goals. They are customer driven and use the Deming’s 14 Points as a basis for their employee training and development. TechSmart reviews customer feedback and discuss any issues to all employees quarterly.
5.1a(4) TechSmart uses Strategic Planning Process and “gathers customer information and develops detailed action plans with measurable goals” (Evans 2017)
to help prepare employees for change in capability and capacity.
5.2 Workforce Engagement
5.2a(1) TechSmart believes in developing their team to be a high-performance workforce.
They engage their employees in root cause and problem-solving issues. They send them to Deming seminars for training. Their team is self-managed and depend on senior leadership for training and guidance.
5.2a(2) TechSmart keeps employees engaged by ensuring they are the key problem solvers. They are trained in the “5-step problem solving.” (Evans 2017)
Employees stay involved during development of new products and remain engaged until they own the processes. 5.2a(3) TechSmart uses various methods to measure employee engagement. They perform self-assessments, they have annual reviews to assess employee knowledge of the 14 Points from Deming as well as set Six Sigma goals for it’s processes with clear measurement methods. They also provide employees with 72 hrs of quality and service training.
5.2a(4) As discussed previously TechSmart uses various methods to manage and evaluate their high-performance work groups. Management reviews the status of the business and customer complaints quarterly. The teams set goals with action plans to perform required tasks.
5.2b(1-2) TechSmart promotes a culture dedicated to quality, value and customer service. Their teams are encouraged to speak up and take action during problem solving. They are trained
in customer service and quality. They use the Baldridge process to evaluate the company and
leadership using the specified criteria and to make necessary changes and improvements regarding process and employee engagement opportunities.
Opportunities For Improvement/ Not Addressed:
Even though TechSmart addresses their training, and employee engagement in all processes of the company, they do not address fully their work environment and how it effects their employees. 5.1b (1-2) Work Climate is not referenced at all in the case study. TechSmart does not address their workplace “health, security and accessibility” (National Institute of Standards and Technology 2015)
for their work force. They do not address their policies, services and benefits as well. They are more focused on customer service and quality of their processes that they do not address how they manage career counseling, outplacement and barriers with employees with disabilities.
5.2b(3) TechSmart does not disclose information on career progression and career development. They talk a lot about training employees for customer satisfaction, but do not discuss their ways of assisting and educating employees to make the next career move. Action Plans/ Recommendations:
Recommendations based on the criteria not met in the Baldridge requirements would be for TechSmart to create a succession plan for employees. Create a policy that includes tuition reimbursement plans to encourage employees to go to school, earn a degree and to take that next step to progress in their careers.
Create a mentorship program so that senior leadership can take promising employees under their wing and mentor and guide them on to the path for possibly take their job as they move up in the company.
Create a program for people with disabilities. Invest in software and technology to aid in assisting persons that are impaired in one way or another. Create workshops and job fairs at schools (high school and colleges) to educate the youth
on the business culture with potential possibilities of internships for those interested in following in the career. This could help the company find future employees of different/diverse backgrounds. Instead of it always being senior leadership being the focus in meetings and communications, have meetings where the workers can give their feedback to senior leaders on what improvements can be made and what processes can be implemented to help the business to succeed.
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