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Determining the Change (Milestone 2)
Smeet Mistry
DeVry University
Managing Organizational Change
Determining the Change
The Coca-Cola Company and Microsoft, two globally renowned corporations, have undergone significant changes and adaptations over the years. These changes have been marked by shifts in leadership, strategic approaches, and responses to evolving market conditions.
The Six-Box Model, developed by Marvin R. Weisbord, comprises six categories and is employed to assess organizational effectiveness by identifying areas for improvement or deficiencies. Diagnosis serves as a method to evaluate the organization's performance and determine necessary changes for achieving corporate goals more effectively.
The Coca-Cola Company
Applying this model to the Coca-Cola Company involves analyzing various aspects of the organization across six key dimensions:
Purpose:
Evaluate Coca-Cola's mission, vision, and strategic objectives.
Examine the clarity and compatibility of the company's purpose with its market positioning and customer expectations.
Structure:
Chairperson and CEO, with individuals such as James Quincey occupying these top leadership roles. The company has demonstrated adaptability by evolving from a traditional hierarchical structure towards a more dynamic approach. This transformation involves the implementation of innovative structures, including product development units and a matrix structure for manufacturing, sales, and production supply.
Relationships:
The Coca-Cola Company has enhanced customer engagement through initiatives like loyalty programs and post-purchase experiences, aimed at improving overall satisfaction. Additionally, by strategically expanding its product offerings in lucrative market segments, the company has optimized its portfolio, mitigated less profitable ventures and concurrently reduced structural costs
Leadership:
Leadership is critical within the Coca-Cola Company because it determines the organization's direction and generates momentum for strategic objectives. The management, which exemplifies ethical standards, acts as the foundation for instilling these principles throughout the organization. Through effective communication, real caring for people, and inspiring ambition, leadership not only navigates challenges but also guarantees that organizational goals are met by maintaining strong and unified communication channels.
Rewards:
A significant aspect of employee motivation is realized through organizational incentives. Employees are duly recognized and rewarded for their meaningful contributions, fostering a sense of purpose and dedication. This practice not only instills a sense of ownership among employees but also serves as a positive reinforcement, encouraging them to persist in their work endeavors.
Helpful Mechanisms:
The Coca-Cola Company's success is dependent on the efficiency of its helping mechanisms, which determine if the organization has the necessary tools and skills to increase the value of the work performed by its teams and satisfy the expectations of its customers. These processes are critical in guaranteeing the company's capacity to produce excellent products and services while remaining responsive to the changing needs of its customers
(Sharma, 2019).
Microsoft
Purpose:
Microsoft's primary goal is to empower individuals and organizations globally to achieve more, emphasizing its dedication to utilizing technology for enabling the realization of full potential and accomplishment of goals.
Structure:
Utilizing a blend of functional and divisional structures, Microsoft accommodates both product-
focused and geography-based divisions. The Intelligent Cloud Division, encompassing Azure, server products, and enterprise services, is specifically geared towards providing cutting-edge cloud computing solutions.
Relationships:
Microsoft has cultivated robust connections with its customer base by implementing strategic initiatives aimed at elevating user engagement and satisfaction. These initiatives include loyalty programs and post-purchase experience enhancements. Moreover, Microsoft showcases adaptability by strategically expanding its product offerings, particularly in high-growth market segments, optimizing the overall product portfolio and enhancing the organizational structure's
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