Assessment 1 guidelines ICTICT612
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Assessment 1 Guidelines- ICTICT612
Assessment Task 1 - Knowledge Test
Provide your response to each question in the box below.
Q1:
Answer the following questions regarding industry-standard
analysis and planning approaches to technical problems and
management requirements:
1.1. Explain the below industry-standard analysis approaches to
technical problems and management requirements:
SWOT Analysis
MOST Analysis
PESTLE Analysis
System Analysis
Write your answer in 300-350 words.
1.2. Define organisational values. What is the importance of
organisational values? Give the example of fifteen (15) common
values that an organisation should strive to achieve. Write your
answer in 250-300 words.
1.3. What is the purpose in the context of formulating contracts?
Write your answer in 300-350 words.
Industry-standard analysis and planning approaches to technical problems and
management requirements Example answer: 1.1.
SWOT Analysis
S.W.O.T. stands for Strength, Weakness, Opportunities, and Threats. This is the most
important technique used in business analysis.
(You need to write more using your own words)
MOST Analysis
M.O.S.T. stands for Mission, Objective, Strategy, and Tactics. The MOST analysis is also a
powerful technique to do business analysis. MOST analysis always works from the top. (You need to write more using your own words)
PESTLE Analysis
also referred to as the PEST analysis and has been used in various
business applications.
PESTLE stands for
Political, Economical, Social, Technological, Legal and Environmental. (You need to write more using your own words)
System Analysis
System analysis is a systematic problem-solving method for collecting and interpreting
facts, looking system’s weaknesses, identify business problems, or decomposition of the
system into smaller parts. (You need to write more using your own words)
1.2. Organisational values defined:
Think of your organisational values as your company’s DNA and what separates you from the
competition in your space. Your values reflect your business beliefs, principles, and decisions that
define who your company is. (You need to write more using your own words)
Importance of organisational Values:
They guide how everyone communications internally and externally
These values guide decisions by the business leaders and executives
(You need to write more points of importance here)
Fifteen (15) examples of organisational values that organisations should strive to achieve:
1.
Integrity
2.
Accountable
3.
Commitment to Customers
(You need to write more examples using your own words)
1.3. Purpose in context of formulating contracts is:
To Keep Proof of Details
To Avoid Misunderstanding
To Provide Security
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Related Questions
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(i) For each of the strategic priorities, suggest three performance measures (Hint: use the three qualitative BSC quadrants to help you with the design).
(ii) Will the achievement of these performance measures achieve high profitability? Explain.
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The Gap Model of Service Quality
Gap 1: Requirements gap
Gap 2: Design gap
Gap 3: Conformance gap
Gap 4: Communication gap
Gap 5: Satisfaction gap
My question is how to evaluate the success of ritz carlton and the above service quality gaps?
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Please provide the following:
• Statement of the Problem
• Objective
• Areas of Consideration
• Alternative courses of action
• Recommendation
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Johan Wong, a senior researcher at Social Science Institute, made the following notes
about several of his clients to you, a newly employed researcher:
Client A is consumer packaged goods manufacturer with a well-established brand
name. The client has focused on manufacturing and distribution for years while the
marketing programme has been set on "auto-pilot". All had worked fine, though
there was a hint of emerging problems when, in the preceding year, market share has
fallen slightly. Now, our client has just reviewed the current market share report and
notices that over the previous 12 months, the company's share has gradually eroded
15%. When market share falls, clients are eager to learn why and to take corrective
actions. In these situations, we know immediately the problem is that we don't know
what the problem is. There are many possible causes for this slippage. We need to
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Second, Client B is a manufacturer of several baked goods products…
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Help survivors thrive
Both A & B
More Communication is significant
b)
"An army officer gives his directions on a certain task, his cadets are compelled to follow his instructions. This is an example of ___. "
Expert
Referent
Reward
Legitimate
c)
_____ is the person who serves as one of the key persons in managing change initiatives.
Change agent
CEO
CFO
CIO
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a) At Khaleej Corporation, managers drew up a three-stage plan as they prepared for layoffs. First, they warned employees several months ahead that layoffs were inevitable. Soon thereafter, they held on-site presentations at all locations to explain to employees why the layoffs were needed and to provide as much information as they could about what employees should expect. Represents an example of?"
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Help survivors thrive
Both A & B
More Communication is significant
b) Rational decision-making approach ideally implies ______ decisions.
Programmed
Non-programmed
Rational
Non-rational
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Enlist the objectives of Environmental Impact Assessment(EIA)
b) Explain different parameters to be discussed in EIA report.
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Direction: Complete the table below. Use your own ideals in completing this task.
You may reflect it in the real scenario today experiencing this amazing situation
by this pandemic. Turn in your output in our Google class.
Traditional VS Quality Culture
Traditional culture (Face
to Face classes)
Quality culture
(modular/online dasses)
Operating Philosophy
Objectives
Management Approach
Attitude
towards
customers
(teacher-
student attitude)
Problem Solving Approach
Supplier
(teacher-student
relationship)
Performance
relationship
improvement approach (
students output)
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a) Development Team
b) Human factors team
c) Visual Design team
d) Usability assessment team
e) Documentation team
f) Training team
Elaborate each team's roles showing any unforeseen challenges that they might encounter.
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Attempting to link improvements to business strategy, explain how the generic performance measures can contribute to the overall strategy objectives of an organization.
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Explain benchmarking.
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a) Given the following diagram:
Outsourcing
Business Performance
Required:
a.1) What research topic is being shown? What is the dependent variable?
a.2) Identify what sub-variables under outsourcing and sub-variables under
business performance can be included to give greater clarity to the research
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1. Core Competencies Analysis
2. Performance Analysis
Elaborate your answer.
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I. Discuss any FIVE (5) barriers of SHRM implementation in
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appropriate example or evidence.
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3. In establishing a successful customer relationship and stay competitive in the market, Amazon should take care of the following. Elaborate both areas in detail.
a) The required changes which meet the expectation of the customers.
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strategy 1: "Assess your BATNA and improve it". Explain this strategy and provide an example.
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Operations Management
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Can you help me to do question number 2?
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q2
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Describe the advantages of the strategies tie to outcome and experiences described in question 1 in the context of service operations management.
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SEE MORE QUESTIONS
Recommended textbooks for you
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Related Questions
- Q 1) Mario and Luigi is a chain of pizza stores. Pizzas are made fresh in store, and then delivered to customers by a fleet of drivers. The senior management team has identified the strategic priorities for the business as on-time delivery and product quality. (i) For each of the strategic priorities, suggest three performance measures (Hint: use the three qualitative BSC quadrants to help you with the design). (ii) Will the achievement of these performance measures achieve high profitability? Explain.arrow_forwardi need the answer quicklyarrow_forward1. Evaluate Ritz-Carlton’s success in closing the service quality gaps from the case study. The Gap Model of Service Quality Gap 1: Requirements gap Gap 2: Design gap Gap 3: Conformance gap Gap 4: Communication gap Gap 5: Satisfaction gap My question is how to evaluate the success of ritz carlton and the above service quality gaps?arrow_forward
- please answer 5 questions below, my deadline is coming in tomorrow Information are all in 2 picturesarrow_forwardPlease provide the following: • Statement of the Problem • Objective • Areas of Consideration • Alternative courses of action • Recommendationarrow_forwardJohan Wong, a senior researcher at Social Science Institute, made the following notes about several of his clients to you, a newly employed researcher: Client A is consumer packaged goods manufacturer with a well-established brand name. The client has focused on manufacturing and distribution for years while the marketing programme has been set on "auto-pilot". All had worked fine, though there was a hint of emerging problems when, in the preceding year, market share has fallen slightly. Now, our client has just reviewed the current market share report and notices that over the previous 12 months, the company's share has gradually eroded 15%. When market share falls, clients are eager to learn why and to take corrective actions. In these situations, we know immediately the problem is that we don't know what the problem is. There are many possible causes for this slippage. We need to determine the research design needed. Second, Client B is a manufacturer of several baked goods products…arrow_forward
- Q1: What were the hurdles Zomato faced when they introduced their food delivery services in India? Q2: How Zomato use the “flywheel effect” to increase its customer base?arrow_forwardQ1) solve the following mcqs a) At Khaleej Corporation, managers drew up a three-stage plan as they prepared for layoffs. First, they warned employees several months ahead that layoffs were inevitable. Soon thereafter, they held on-site presentations at all locations to explain to employees why the layoffs were needed and to provide as much information as they could about what employees should expect. Represents an example of?" Provide assistance to displaced workers Help survivors thrive Both A & B More Communication is significant b) "An army officer gives his directions on a certain task, his cadets are compelled to follow his instructions. This is an example of ___. " Expert Referent Reward Legitimate c) _____ is the person who serves as one of the key persons in managing change initiatives. Change agent CEO CFO CIOarrow_forwardQ1) solve the following mcqs a) At Khaleej Corporation, managers drew up a three-stage plan as they prepared for layoffs. First, they warned employees several months ahead that layoffs were inevitable. Soon thereafter, they held on-site presentations at all locations to explain to employees why the layoffs were needed and to provide as much information as they could about what employees should expect. Represents an example of?" Provide assistance to displaced workers Help survivors thrive Both A & B More Communication is significant b) Rational decision-making approach ideally implies ______ decisions. Programmed Non-programmed Rational Non-rationalarrow_forward
- Enlist the objectives of Environmental Impact Assessment(EIA) b) Explain different parameters to be discussed in EIA report.arrow_forwardDirection: Complete the table below. Use your own ideals in completing this task. You may reflect it in the real scenario today experiencing this amazing situation by this pandemic. Turn in your output in our Google class. Traditional VS Quality Culture Traditional culture (Face to Face classes) Quality culture (modular/online dasses) Operating Philosophy Objectives Management Approach Attitude towards customers (teacher- student attitude) Problem Solving Approach Supplier (teacher-student relationship) Performance relationship improvement approach ( students output)arrow_forwardn HCI one must be well versed with the critical roles of the following team members as regards good and well-composed outputs. a) Development Team b) Human factors team c) Visual Design team d) Usability assessment team e) Documentation team f) Training team Elaborate each team's roles showing any unforeseen challenges that they might encounter.arrow_forward
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SEE MORE QUESTIONS
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Recommended textbooks for you
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning