HCM 415 4-1 Milestone Three

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Southern New Hampshire University *

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HCM 415

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Management

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Apr 3, 2024

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docx

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7

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1 4-1 Final Project Milestone Three: SWOT Analysis Dairyel McCloud Southern New Hampshire University HCM-415-X4947 – Healthcare Strat Mgmt & Policy 24EW4 Instructor: Dr. Donald Nowill Due: Day 7 of Week 4
2 Summary This case study focuses on Huntington Hospital, a top-performing 625-bed facility in Pasadena, California, which hired a new executive director of revenue recently. The new director's anticipated role will be to review the organization's present revenue cycle and processes in order to identify areas for improvement that will lead to greater success. To accomplish this, the director must pay attention to and comprehend the many dynamics inside the department, as well as construct ways to enhance the department's operations and relationships with other departments within the organization. There appeared to be a lack of trust from higher up, which made managers feel just as nervous and discouraged as lower-level staff members. The managers and employees did not communicate well at all. Email was the sole type of communication that was permitted. Because supervisors were frequently kept in their offices, lower-level employees frequently did not see them. Policies From the first meeting, Ms. Markey addressed how she intended to observe and exercise discernment before making formal decisions. She was able to see right through the staff's attempts to appear friendly and welcoming and recognize the strain and unease they were under. Ms. Markey implemented an open-door policy, allowing employees to visit and speak with her as needed, in an effort to lessen the disruption between them and the managers. Additionally, the working hours were adjusted to provide employees more time to unwind before starting their day. Additionally, she provided a suggestion box where employees could anonymously voice their opinions, and it was she who read through and evaluated all suggestions and worries raised by all of the staff.
3 The inefficient and wasteful work system that is currently in place was the subject of many complaints from the employees. It was mentioned that the staff members were highly frustrated, tense, and/or at odds with one another because of these laborious and pointless procedures. The hospital was also putting new software into place for their clinical, revenue cycle, and Electronic Health Record (EHR) systems at the same time as these changes were beginning. Ms. Markey was aware that this wasn't going to be an instant fix and understood how important it was to reduce the amount of AR processing time. Mission and Vision Huntington Hospital's mission statement states that they aim “to provide excellent health care and compassionate service to each person by bringing together outstanding physicians, caring nurses, professional staff, and advanced technologies” (Huntington Hospital, 2021). The goal is to enhance patient-centered, high-quality treatment throughout the organization. “To be the leader in creating community well-being through world-class health care delivered with kindness and dignity” (Huntington Hospital, 2021) is their vision statement. The core values of this organization—judgment, esteem, grandeur, teamwork, and stewardship—are also consolidated in its vision. The new director, Kim Markey, ought to foster unity among all employees in order to accomplish her goals. Since not everyone is comfortable with change, Ms. Markey should set an example for the team by modeling the behaviors that are required of them going forward. She has also helped the employees feel included and given them a voice. The dynamics have improved within the office as a result of the employees feeling empowered to contact those in higher management roles using the open door policy. SWOT Analysis
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