ch 5 OB quiz

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Texas Tech University *

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MISC

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Management

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Apr 3, 2024

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docx

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2

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1. ________ are the motivational energies of emotions channeled toward particular goals to correct deficiencies or imbalances. - Needs 2. Employee engagement is often described in terms of - Self-efficacy 3. Research on extrinsic and intrinsic motivation concludes that - Extrinsic motivators may reduce existing intrinsic motivation to some extent and under some conditions 4. ________ theory states that everyone has the drive to acquire, bond, comprehend, and defend. - Four-drive 5. The need for achievement in successful entrepreneurs tends to be - High 6. Maslow’s needs hierarchy theory explicitly includes which of the following? - Esteem 7. According to four-drive theory, organizations maximize motivation by focusing employees on opportunities to fulfill ________ of the four drives. - All four 8. According to learned needs theory, people with a high need for ________ power desire power as a means to help others . - Socialized 9. Which of the following is a way to increase employee motivation by improving the P-to-O expectancies? - Measuring employee performance accurately 10. Which of the following components are enhanced by individualizing rewards ? - Valences of outcomes 11. Scenario C Xiu is a supervisor of a hotel cleaning crew that recently received some bad reviews of its performance. Recently, her manager, Ramon, discussed her need to increase morale among her subordinates because he believed that this would result in better customer service, which in turn would increase positive Internet reviews for the hotel and generate repeat business. Xiu has decided that following expectancy theory would be the best way to motivate her subordinates. If Xiu wanted to increase P-to-O expectancies , what should she do? - Measure job performance accurately 12. Scenario C Xiu is a supervisor of a hotel cleaning crew that recently received some bad reviews of its performance. Recently, her manager, Ramon, discussed her need to increase morale among her subordinates because he believed that this would result in better customer service, which in turn would increase positive Internet reviews for the hotel and
generate repeat business. Xiu has decided that following expectancy theory would be the best way to motivate her subordinates. If Xiu wanted to increase E-to-P expectancies , what should she do? - Provide coaching to employees who lack self-confidence 13. ________ are events preceding behavior that inform an employee that a particular action will produce specific consequences . - Antecedents 14. Goals motivate people by clarifying - Role perceptions 15. When goals are tied to financial rewards , many employees will do which of the following? - Set easy goals 16. ________ feedback is information about an employee’s performance, collected from a full circle of people , including subordinates, peers, supervisors, and customers. - Multisource 17. According to equity theory - The selection of comparison other varies from one person to the next 18. ________ theory explains how people develop perceptions of fairness by comparing their input–output ratios with others. - Equity 19. When decision makers apply neutrality , ________ tends to be higher. - Procedural justice 20. Treating people with respect is one of the rules of ________ justice. - Interactional
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