Unit 6 Discussion

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Park University *

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Management

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Apr 3, 2024

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docx

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Uploaded by Dimples24281711

Discussion Topic It is Monday morning, and your boss heard you had just completed a Park University Course in Organizational Development and Change and received an A+. While your boss realizes that taking the course does not necessarily make you an expert OD consultant, she would like your counsel and advisement on a troublesome matter; specifically hiring an external consultant. Conflicting agendas, personality conflicts, and disenchanted technicians have undermined the efforts of a web development team that was selected to develop the company's website. Customers have repeatedly asked for the company's URL. The lack of a company website has detracted from the company's bottom line "profits" and has shifted some business to the competition. The web development team's deadlines have come and gone. 1. Think about some team issues at your current organization or organizations that you have been associated with in the past. In a prior organization I worked for, the system used was not efficient to track and follow the projects that were being completed, scheduled, and requested by clients. Many tracking reports were created using emails from each account building. However, the two members of my department, and myself, relied on each other’s emails to keep track of what was due for services and what was upcoming. Two of us worked well together and did the best to our ability to help each other out and remind each other of what was needed. The third did not really like to communicate with us two and would often work on projects of her own and keep her own records. It caused an issue when she would miss something and us two had to come up with ways to help her, some times even holding back on our own buildings to get hers scheduled. Despite many conversations with our lead HR and office manager, they seemed to overlook the issues and just told us to do our best and thanked us for helping. It was as if she was untouchable yet we had to pick up her slack when it happened. After one incident where she really screwed things up and there was nothing we can do to help, management expressed their frustrations about how the team worked and us two bit back with the countless times of concerns we brought up and they were overlooked. Our feedback was finally taken into consideration. Management began the process of fixing our communication issues with this one team member by taking us three out for ice cream at a local spot, with tables outside. We grabbed our ice cream and sat at an outside table. We were asked about the concerns we each had regarding our department and what we each thought would be a good way to resolve

them. An independent consultant was brought on to help not just our department, but all of them including the field workers. Afterward, the communication improved and we were often treated with lunches for our department, whether in office or taken to a nice restaurant. 2. Conduct some online and traditional research on team intervention organizations or consultants; search using team building, or outdoor team building activities. 3. Provide a recommended team intervention practitioner or consultant organization that could get after the web development team’s issues. What would say to the boss, web development committee team, and peers, to sell them on using this particular practitioner or consulting company? I would recommend Steven Williams, Samia Enterprises. He provides business efficiency coaching and advisory. He has assisted businesses with five to fifty million in annual sales and in organizations to reach their revenue and operational goals by helping them develop custom strategies to optimize their profit “ through a combination of sound financial principles, CRM/ ERP/ WMS platforms, staff coaching, team structure and simplified workflows. Most leadership teams that execute the strategies we help them develop, experience a 25% - 40% increase in Operational Productivity within the first 3-6 months”, (Williams). Steven’s major contributions included refining current operations and implementing best practices, creating successful training tools for current and future employees, 4. Explain how the consultant could fix problems with the web development team. Steven fully understood the details that go into creating new processes and portraying that information to developers. He is committed and has the ability to see the overall goals while focusing on each particular task that it takes to get the project done.

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