Chapter 1-3 Quiz's MHR3010
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Organizations that are efficient but not effective produce low-quality products that customers do not want.
False
The differentiation strategy involves obtaining customers by offering goods and services more cheaply than its competitors.
False
Middle managers are responsible for the performance of all the departments in an organization.
False
Human skills are job-specific skills required to perform a particular type of work or occupation at a high level.
False
A self-managed team is a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities.
True
Low-cost strategy involves:
obtaining customers by offering goods and services more cheaply than others in the market.
Eric works in the manufacturing division of a company. He is responsible for finding the best way to organize human and other resources and is also responsible for developing and fine-tuning skills that will help the company be more efficient. Evidently, Eric is:
a middle-manager at the company.
A specific set of departmental skills, knowledge, and experience that allows one organization to outperform others is known as ____.
core competency
The top management team of
Tapco
Developers ensures that first-level managers are given more authority and responsibility over how they perform their work activities. First-level managers are also allowed to make important decisions in collaboration with the middle managers. This is an example of ____.
empowerment
The creation of a new vision for a struggling company using a new approach to planning and organizing to allow it to survive and eventually prosper is known as _____.
turnaround management
According to the scientific management theory, the most efficient division of labor is best determined by intuitive knowledge.
False
The line of authority is the chain of command extending from the top to the bottom of an organization.
True
Theory Y assumes that workers are lazy, dislike work, and will try to do as little work
as possible.
False
Total quality management gives managers information about events occurring inside the organization as well as in its external environment--
information
that is vital for effective decision making.
False
Managers who work in a mechanistic structure react more quickly to change than
managers
who work in an
organic
structure.
False
The process by which a division of labor occurs as different workers gain expertise in tasks is known as _____.
job specialization
Bureaucracy refers to:
a formal system of organization and administration designed to ensure
efficiency
and effectiveness.
Theory X and Theory Y were proposed by _____.
Douglas McGregor
Linear and nonlinear programming, modeling, simulation, queuing theory, and chaos theory are mathematical techniques
used in _____.
quantitative management
Which of the following statements is true about an organic structure?
It is used only when needed-- when the organizational environment is
unstable
and rapidly changing.
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Related Questions
Coordination in management is the harmonization of activities and efforts within an organization to ensure that all parts work together efficiently towards the achievement of common goals. It involves synchronizing tasks, resources, and processes across different departments or individuals to maintain coherence and avoid conflicts. Effective coordination facilitates smooth workflow, enhances productivity, and fosters collaboration among team members. It requires clear communication channels, mutual understanding of objectives, and continuous monitoring and adjustment of activities to adapt to changing circumstances. By promoting synergy and alignment, coordination enables organizations to optimize their performance and achieve sustainable
success.
Question: How can clear communication contribute to effective coordination in management?
arrow_forward
Coordination is the process of harmonizing activities and efforts within an organization to achieve common goals. It involves aligning tasks, resources, and schedules to ensure that all parts of the organization work together seamlessly towards shared objectives Effective coordination requires clear communication, collaboration, and mutual understanding among team members and departments. It helps prevent duplication of efforts, reduces conflicts, and maximizes productivity Coordination is essential not only within individual teams but also across different departments and functions of an organization. It ensures that everyone is working towards the same overarching goals and that resources are utilized efficiently to achieve them.
Question: How can organizations foster a culture of collaboration and coordination among diverse teams and departments, especially in the context of remote work environments or geographically dispersed teams?
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review
Group work enhances buy-in because
there is often more than one solution, and no easy answer to a problem.group members can catch errors that an individual may overlook.group members are most likely to accept solutions they have helped create.individuals tend to have fewer resources than groups.
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Planning: A management function that focuses on setting goals and objectives to align with the organization's mission and vision
Organizing: A function that determines who is responsible for what and how decisions are made in the organization
Leading: A function that involves directing those that follow
Controlling: A function that involves how activities, tasks, and events will be monitored to ensure goals will be achieved
How is the role of human resources demonstrated in each of the four management functions?
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Training that is focused on sharing information and decision making is referred to as
Select one:
a.Cross training
b.Team leader training
c.Coordinated training
d.Action learning
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When the XYZ company was revising their corporate strategy, they decided to use an all team approach. Which of the following is NOT the main reason the company decided to go with this strategy?
Create collaborative action
Focus on a common goal
Develop collaborative tasks
Improve ease in management
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An organization should not change its organizational structure to improve the flow of information
between employees.
O True
O False
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Read the passage and answer the following questions
Harry Davis just finished interviewing a candidate to fill another medical billing specialist opening. As the human resources manager for MedEx, a medical billing company, Harry is concerned about the high turnover rate for the specialists. Turnover is very costly for the company, and Harry is trying to identify ways to lower the turnover rate. The candidate he just interviewed asked Harry if any of the specialists worked from home. Harry informed him that they do not right now, but telecommuting may be an option in the near future.
MedEx employs more than medical billing specialists in its office located in a busy downtown metropolitan area. Each specialist works on a group of specific accounts, coding medical records and entering them into the computer system. The specialist position requires an intense 3-week training program to learn the coding system, but once they are proficient at their work, the specialists work independently…
arrow_forward
The concept of blink is defined as a person's ability to anticipate, and vision, maintain flexibility, thanks strategically, and work with others to initiate changes that will create a viable future for the organization, and is competitive advantage to the organization in this way
arrow_forward
The organization strictly ensures that all employees are equal when it comes to promotion or giving any rewards. The employees are given a work environment where they can decide and work on their own for achieving objectives. The organization provides the necessary resources and quality in the work and that makes the employee satisfied and contented in the job. Which value system is followed by the organization?
a.
Instrumental values
b.
Terminal values
c.
Human nature values
d.
All the options
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Bureaucracy can be defined as a classical management approach that
Group of answer choices
attempts to understand and explain how human psychological and social processes interact with the formal aspects of the work situation to influence performance.
emphasizes the application of quantitative analysis to managerial decisions and problems.
attempts to build into operations the specific procedures and processes that would ensure coordination of effort to achieve established goals and plans.
applies scientific methods to analyze and determines the "one best way" to complete production tasks.
emphasizes a structured, formal network of relationships among specialized positions in the organization
2. When Josef went to college in the early 1900s, he was taught that management was a profession with five main functions. Josef was taught the administrative management approach.
Group of answer choices
false
true
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Employee empowerment is a management approach that involves delegating decision-making authority and responsibilities to employees at all levels of the organization. It aims to increase employee autonomy, engagement, and accountability, leading to improved job satisfaction and performance. Empowered employees are encouraged to take initiative, innovate, and contribute ideas to achieve organizational goals. This approach fosters a culture of trust, collaboration, and continuous learning, where employees feel valued and motivated to make meaningful contributions to the success of the organization. However, effective employee empowerment requires clear communication, supportive leadership, and the provision of resources and training to enable employees to fulfill their roles effectively
Question: How can organizations measure the effectiveness of their employee empowerment initiatives and ensure that they are achieving the desired outcomes?
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Amy and Ken enjoy working with one another and generally get along. They frequently agree on the optimal solutions to problems, but also frequently disagree on their roles and the way work is delegated. This type of conflict can best be described as relating to _________.
Group of answer choices
Intergroup functioning
Processes
Tasks
Relationships
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The main distinction between coercive and persuasive tactics is that:
Multiple Choice
None of the other answers are correct.
Coercive tactics are designed to increase your bargaining power, while persuasive tactics are designed to reduce the opponent's
bargaining power.
Coercive tactics increase the opponent's cost of disagreeing to your terms, while persuasive tactics reduce your costs of disagreeing to
your opponent's terms
Coercive tactics are designed to increase your bargaining power by reducing your opponent's cost of agreeing to your terms, while
persuasive tactics increase your bargaining power by increasing your opponent's cost of disagreeing to your terms.
Coercive tactics are designed to decrease the opponent's bargaining power, while persuasive tactics are designed to increase your
bargaining power.
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Consider the pizza box. Not a specific pizza box, because they all pretty much look the same, but all the pizza boxes you might have encountered anytime in the last half century or so. They’re probably some combination of red, white and green, and maybe feature an Italian-looking chef with a swirly mustache. They’re bulky, and you struggle to fit them in your fridge when there are leftovers, or even in your trash can when they’re empty.
The pizza box has been this way for decades, even as cars have gone electric and phones have become pocket-size. Innovation in the pizza-box space has consisted of the addition of those miniature plastic platforms that keep the top of the box from sticking to the cheese below. And so what might seem like a small step — Pizza Hut is trying out a high-tech new design that’s round instead of square — feels like a giant leap for pizza-kind.
The pie chain’s claims about the new box are many, writes The Washington Post (Aug. 22, 2019) Some of its shiny new…
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Staffing is a critical function within any organization, playing a pivotal role in ensuring that the right people are in the right positions to drive the company towards its goals. Effective staffing involves a careful balance between recruiting, selecting, training, and retaining employees. The process begins with identifying the staffing needs of the organization, considering factors such as the nature of the work, the skills required, and the organizational culture. Recruitment strategies are then employed to attract a pool of qualified candidates. The selection process involves assessing the candidates' skills, qualifications, and cultural fit to make informed hiring decisions. Once employees are on board, ongoing training and development programs help them grow within their roles and contribute to the overall success of the organization. In essence, staffing is not just about filling positions; it is about building a talented and motivated workforce that can adapt to the…
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According to Josh Lerner non-monetary recognition given to people in a company who solve important problems can be an important and valuable incentive.
true or false
arrow_forward
Which of the following is NOT a common strategic compensation goal?
O To control employees exiting the company
O To attract new employees
O To control the compensation budget
O To reduce unnecessary turnover
arrow_forward
Large firms can absorb bad employees easier than small businesses because they have organizational slack.
True or False
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You are a new human resources manager assigned to your firm's IT organization. One of your responsibilities is to screen résumés for job openings in the IT organization. You are in the process of reviewing more than 35 résumés you received for a position as a Cisco network specialist. Your goal is to trim the group down to the top five candidates to invite to an in-house interview. About half the résumés are from IT workers with less than three years of experience who claim to have one or more Cisco certifications. There are also a few candidates with over five years of impressive experience but who have no Cisco certifications listed on their résumés. You were instructed to include only candidates with a Cisco certification in the list of finalists. However, you are concerned about possible résumé inflation and the heavy emphasis on certification versus experience. What would you do?
arrow_forward
The management concept that emphasizes the importance of involving employees in decision-making is known as:
a) Theory X
b) Theory Y
c) Bureaucracy
d) Hierarchy
arrow_forward
Effective staffing is a critical component of organizational success, as it involves the careful selection and deployment of personnel to achieve business objectives. The process encompasses activities such as recruitment, hiring, training, and retention, all aimed at ensuring that an organization has the right people in the right positions. Strategic staffing involves not only filling current vacancies but also planning for future workforce needs, considering factors such as skill gaps, industry trends, and technological advancements. A well-staffed organization not only meets its operational requirements but also fosters a positive work environment, encourages employee development, and contributes to overall productivity. As businesses evolve, the staffing strategy must adapt to changing demands and market dynamics, making it imperative for organizations to continuously assess and refine their staffing approaches.
Question: How does your organization prioritize long-term staffing…
arrow_forward
Employee empowerment is a management approach that involves delegating decision-making authority and responsibility to employees at various levels of the organization. It is based on the belief that employees are valuable assets who possess valuable insights, knowledge, and expertise that can contribute to the organization's success Empowerment enables employees to take ownership of their work, make decisions autonomously, and contribute to the achievement of organizational goals. It fosters a sense of ownership, motivation, and engagement among employees, leading to increased job satisfaction and productivity Moreover, empowered employees are more likely to innovate, problem-solve, and adapt to changing circumstances, driving organizational agility and competitiveness. Effective empowerment requires clear communication, trust, and support from management, as well as ongoing training and development to equip employees with the skills and knowledge needed to succeed in their roles…
arrow_forward
Coordination is essential for the success of any project or endeavor. It involves aligning the efforts of individuals or groups towards a common goal, ensuring that everyone is working together efficiently and effectively. Effective coordination requires clear communication, mutual understanding, and collaboration among team members. It also involves establishing roles and responsibilities, setting deadlines, and monitoring progress to ensure that tasks are completed on time and within budget. Additionally, coordination involves identifying and resolving any conflicts or issues that may arise during the course of the project. By fostering a collaborative and supportive environment, coordination helps to maximize productivity, minimize errors, and ultimately achieve success.
Question: How can leaders cultivate a culture of effective coordination within their teams or organizations, and what strategies can they employ to encourage collaboration and mutual support among team members?
arrow_forward
Knowledge workers are employees who are of value because of the knowledge they possess.
True
False
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Coordination is a fundamental aspect of teamwork and organizational efficiency. It involves the integration of efforts, resources, and activities to achieve common goals. Effective coordination ensures that different parts of an organization or team work together harmoniously, minimizing duplication of effort and maximizing synergy. It involves communication, collaboration, and alignment of objectives across various departments, teams, or individuals. By fostering coherence and unity of purpose, coordination enhances productivity, facilitates problem-solving, and promotes innovation within an organization
Question: How can organizations improve coordination among diverse teams working on different projects simultaneously?
arrow_forward
Coordination plays a pivotal role in achieving efficiency and harmony within any organization or group. It involves the synchronization of activities, resources, and efforts to attain common goals. Effective coordination ensures that individuals and departments work together seamlessly, avoiding redundancies and enhancing overall productivity. In a well-coordinated environment, communication flows smoothly, information is shared efficiently, and tasks are allocated strategically. This collaborative approach fosters a sense of unity and synergy, leading to the successful accomplishment of objectives.
Question: How can organizations foster a culture of coordination and collaboration among team members to enhance overall performance and achieve shared goals?
arrow_forward
A skills inventory specifies the rules by which employees move between jobs in the organization.
Group of answer choices
True
False
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- Coordination in management is the harmonization of activities and efforts within an organization to ensure that all parts work together efficiently towards the achievement of common goals. It involves synchronizing tasks, resources, and processes across different departments or individuals to maintain coherence and avoid conflicts. Effective coordination facilitates smooth workflow, enhances productivity, and fosters collaboration among team members. It requires clear communication channels, mutual understanding of objectives, and continuous monitoring and adjustment of activities to adapt to changing circumstances. By promoting synergy and alignment, coordination enables organizations to optimize their performance and achieve sustainable success. Question: How can clear communication contribute to effective coordination in management?arrow_forwardCoordination is the process of harmonizing activities and efforts within an organization to achieve common goals. It involves aligning tasks, resources, and schedules to ensure that all parts of the organization work together seamlessly towards shared objectives Effective coordination requires clear communication, collaboration, and mutual understanding among team members and departments. It helps prevent duplication of efforts, reduces conflicts, and maximizes productivity Coordination is essential not only within individual teams but also across different departments and functions of an organization. It ensures that everyone is working towards the same overarching goals and that resources are utilized efficiently to achieve them. Question: How can organizations foster a culture of collaboration and coordination among diverse teams and departments, especially in the context of remote work environments or geographically dispersed teams?arrow_forwardreview Group work enhances buy-in because there is often more than one solution, and no easy answer to a problem.group members can catch errors that an individual may overlook.group members are most likely to accept solutions they have helped create.individuals tend to have fewer resources than groups.arrow_forward
- Planning: A management function that focuses on setting goals and objectives to align with the organization's mission and vision Organizing: A function that determines who is responsible for what and how decisions are made in the organization Leading: A function that involves directing those that follow Controlling: A function that involves how activities, tasks, and events will be monitored to ensure goals will be achieved How is the role of human resources demonstrated in each of the four management functions?arrow_forwardTraining that is focused on sharing information and decision making is referred to as Select one: a.Cross training b.Team leader training c.Coordinated training d.Action learningarrow_forwardWhen the XYZ company was revising their corporate strategy, they decided to use an all team approach. Which of the following is NOT the main reason the company decided to go with this strategy? Create collaborative action Focus on a common goal Develop collaborative tasks Improve ease in managementarrow_forward
- An organization should not change its organizational structure to improve the flow of information between employees. O True O Falsearrow_forwardRead the passage and answer the following questions Harry Davis just finished interviewing a candidate to fill another medical billing specialist opening. As the human resources manager for MedEx, a medical billing company, Harry is concerned about the high turnover rate for the specialists. Turnover is very costly for the company, and Harry is trying to identify ways to lower the turnover rate. The candidate he just interviewed asked Harry if any of the specialists worked from home. Harry informed him that they do not right now, but telecommuting may be an option in the near future. MedEx employs more than medical billing specialists in its office located in a busy downtown metropolitan area. Each specialist works on a group of specific accounts, coding medical records and entering them into the computer system. The specialist position requires an intense 3-week training program to learn the coding system, but once they are proficient at their work, the specialists work independently…arrow_forwardThe concept of blink is defined as a person's ability to anticipate, and vision, maintain flexibility, thanks strategically, and work with others to initiate changes that will create a viable future for the organization, and is competitive advantage to the organization in this wayarrow_forward
- The organization strictly ensures that all employees are equal when it comes to promotion or giving any rewards. The employees are given a work environment where they can decide and work on their own for achieving objectives. The organization provides the necessary resources and quality in the work and that makes the employee satisfied and contented in the job. Which value system is followed by the organization? a. Instrumental values b. Terminal values c. Human nature values d. All the optionsarrow_forwardBureaucracy can be defined as a classical management approach that Group of answer choices attempts to understand and explain how human psychological and social processes interact with the formal aspects of the work situation to influence performance. emphasizes the application of quantitative analysis to managerial decisions and problems. attempts to build into operations the specific procedures and processes that would ensure coordination of effort to achieve established goals and plans. applies scientific methods to analyze and determines the "one best way" to complete production tasks. emphasizes a structured, formal network of relationships among specialized positions in the organization 2. When Josef went to college in the early 1900s, he was taught that management was a profession with five main functions. Josef was taught the administrative management approach. Group of answer choices false truearrow_forwardEmployee empowerment is a management approach that involves delegating decision-making authority and responsibilities to employees at all levels of the organization. It aims to increase employee autonomy, engagement, and accountability, leading to improved job satisfaction and performance. Empowered employees are encouraged to take initiative, innovate, and contribute ideas to achieve organizational goals. This approach fosters a culture of trust, collaboration, and continuous learning, where employees feel valued and motivated to make meaningful contributions to the success of the organization. However, effective employee empowerment requires clear communication, supportive leadership, and the provision of resources and training to enable employees to fulfill their roles effectively Question: How can organizations measure the effectiveness of their employee empowerment initiatives and ensure that they are achieving the desired outcomes?arrow_forward
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