BSBLDR502_AE_Pro_1of2_LMS (2)

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TAFE NSW - Sydney Institute *

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502

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Management

Date

Jan 9, 2024

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docx

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Uploaded by DeanMeerkatMaster1028

Project Assessment (Event 1 of 2) Criteria Unit code, name and release number BSBLDR502 Lead and manage effective workplace relationships (Release 1) Qualification/Course code, name and release number BSB51918 Diploma of Leadership and Management (Release 4) Philippa Gregory STUDENT NUMBER: 807839594 Document title: BSBLDR502_AE_Pro_1of2_LMS Page 1 of 22 Resource ID:TBS_18_005_BSBLDR502_AE_Pro_1of2_LMS STUDENT NAME:

Version: 20200616 Date created: 06/07/2018 Date modified: 16/06/2020 For queries, please contact: Technology and Business Services SkillsPoint Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007 Email: tbsskillspoint@tafensw.edu.au © 2020 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 7 January 2024. For current information, please refer to our website or your teacher as appropriate. Document title: BSBLDR502_AE_Pro_1of2_LMS Page 2 of 22 Resource ID:TBS_18_005_BSBLDR502_AE_Pro_1of2_LMS STUDENT NAME:

Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The objective of this assessment is to assess your knowledge and performance as would be required to:  establish and manage processes and procedures to support workplace relationships  manage difficulties to achieve positive outcomes. Assessment Event No. 1 of 2 Instructions for this assessment This is a project assessment, and it will be assessing you on your knowledge and performance of skills required by the unit. This assessment consists of one part with two tasks: Task 1: Case study 1, short answer questions Task 2: Case study 2, short answer questions Submission instructions On completion of this assessment, you are required to submit this document and video recording to the online platform for marking. Ensure your name is at the bottom of each page of this assessment. You must keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. This is an individual assessment, and your answers must be your own. What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment, all questions must be answered correctly and in your own words. Tips to avoid plagiarism are located on the TAFE NSW Library Services page (https://tafensw.libguides.com/copyright/plagiarism) . This may involve your assessor, allowing you to resubmit some of your answers. Alternatively, your teacher/assessor may ask you additional questions to confirm your understanding and knowledge of the topic area. What do I need to provide? Access to:  office equipment  business technology including a computer with relevant software and internet  student workbook, training materials and other research you have completed. What the assessor will Access to: Document title: BSBLDR502_AE_Pro_1of2_LMS Page 3 of 22 Resource ID:TBS_18_005_BSBLDR502_AE_Pro_1of2_LMS STUDENT NAME:

Assessment details Instructions provide  learning materials  virtual enterprise and learning management systems such as online learning platform where applicable  relevant legislation, regulations, standards and codes  relevant workplace documentation and resources  case studies and, where possible, real situations. Time allowed/Due date The assessment must be submitted by the due date noted on the Unit Assessment Guide . If you study online, you can find assessment due dates/time allowed/venue information on your online platform on the Assessments page or in your Training plan. You should allow a minimum of four hours to complete this assessment. You may need additional time for preparation, research and revision to ensure you have responded to each question and task satisfactorily Supervision This is an unsupervised assessment. Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you. This may include oral questioning, comparison with work samples, or observation. Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus. Document title: BSBLDR502_AE_Pro_1of2_LMS Page 4 of 22 Resource ID:TBS_18_005_BSBLDR502_AE_Pro_1of2_LMS STUDENT NAME:

Specific task instructions Read the entire assessment before commencing. Where appendices are submitted, ensure your name is in the footer of each page, you have used a suitable filename and you have noted on this assessment an appendix has been submitted. You will be required to access the Plan2go website ( http://plan2go.nctafe.edu.au/ ) website to download documents and templates. You may be required to provide a reference list, as well as use Harvard in-text referencing where appropriate. Information on using Harvard referencing can be found in the TAFE NSW Harvard Referencing Guide (https://share.tafensw.edu.au/share/file/316a6f1b-57d3-4a83-bfdd-4e82851e14b2/1/ Harvard_Referencing_Guide.pdf). The instructions and the criteria in the tasks and activities below will be used by the assessor to determine if you have satisfactorily completed this assessment event. Use these instructions as a guide to ensure you demonstrate the required skills and knowledge. There are two tasks you must complete: 1. Case study 1. 2. Case study 2. Document title: BSBLDR502_AE_Pro_1of2_LMS Page 5 of 22 Resource ID:TBS_18_005_BSBLDR502_AE_Pro_1of2_LMS STUDENT NAME:

Part 1: Case studies Task 1: Case Study 1 Refer to the Case Study 1 scenario below. Once you have read the information, you are required to complete your written responses to questions 1-3 in the spaces provided in this document. Ensure you have included referencing using Harvard Referencing, where appropriate. You will need to demonstrate skills and knowledge to:  Manage ideas and information  Develop consultation processes  Establish policies which ensure the organisation’s cultural diversity and ethical values are adhered to  Manage internal and external networks to build workplace relationships  Manage difficulties to achieve positive outcomes Once completed you will need to submit this assessment for marking. Case Study 1 Scenario: Plan2go is a specialist corporate travel and events company. Primarily a web-based service, most business is conducted “in the cloud”. Crew are dispersed across the country, with some working onsite in the Plan2go office and many working from remote locations. Currently, most Plan2go crew have access to flexible working arrangements such as working from home and outside of “traditional” 9-5 work hours. However, the Customer Experience Crew, and especially the Customer Contact Officers, have been required to work together within the office call-centre environment between 8 am and 8 pm. Sean Matthews is a Customer Contact Officer. He believes that as Plan2go is a cloud-based organisation, it shouldn’t matter where he connects with customers. He’s keen to use the web to connect to the Plan2go systems from home at least 2 days a week. He states that this will have a positive effect on his work/life balance, and help him juggle his family commitments. He’s also suggested that potentially the customer contact hours could be extended to operate from 7 am to 10 pm if staff had access to more flexible work options. Sean’s been talking with his crew colleagues; they all seem very keen on the idea. Sean brings the suggestion to their Coordinator Emily Burr, who in turn has brought it to Tobias Ukestock, Leader ”People and Culture Crew”. You are working on the People and Culture Crew with Tobias. Tobias has sent you the following email: Document title: BSBLDR502_AE_Pro_1of2_LMS Page 6 of 22 Resource ID:TBS_18_005_BSBLDR502_AE_Pro_1of2_LMS STUDENT NAME:

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