BUS443 wk3 assignment

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Ashford University *

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443

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Management

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Jan 9, 2024

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docx

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Uploaded by CommodoreGiraffe2518

The Total Quality Management Process Jamie Hill University of Arizona Global Campus BUS443: Quality Management for Organizational Excellence PROF. Khang Ta August 18, 2022

"Total Quality (TQ) is a people-focused management system that aims at continual increase in customer satisfaction at a continually lower real cost" Evans & Lindsay (2020), What distinguishes each business is the extent to which quality issues are integrated into their management process. A company's quality management objective is to provide high-quality products and services that satisfy customers. Quality is one of the characteristics that businesses may leverage to obtain a competitive advantage. To describe how the organization uses quality in its operations, this paper will define total quality management (TQM) and its components. The next sections will describe how TQM works with each of its principles and its significance in the organizational process. Finally, TQM tools such as control charts and flow charts will be discussed in detail, along with their goals and benefits. Total Quality Management (TQM) is a management style that involves three steps. These steps are a commitment from everyone in the organization, dedication to a high level of quality in every process, and a focus on customer satisfaction. The “T” in TQM means Total, Involving the whole organization and every aspect of its business . The “Q” represents Quality, which aims to fulfill customer needs and expectations all the time. Lastly, the “M” signifies Management. This step is for e mpowering everyone in the organization to achieve high-quality results. TQM unifies all functions inside an organization. It encompasses all aspects of planning, sales, marketing, production, technology, design, and financing. As a result, improvements may be made in every area to meet customer expectations and achieve organizational goals. (Naomi, n.d.). Total Quality Management is based on eight well-known concepts, all of which work to enhance management procedures and produce better results to satisfy customers while never sacrificing company objectives. The following are the TQM guiding principles:

Customer Focus prioritizes the demands of the customer. Regardless of the company's potential for growth, the demands and pleasure of its consumers must always come first. The decision would encourage the creation of long-term loyalty and trust. Total Employee Involvement consists of every staff member's involvement to implement any changes that the organization deliberates on. Starting from the top-level executives down to the least paid worker must be aware of the change for goal. The involvement of everyone would ensure a seamless implementation of change to meet customers’ needs and expectations. Centered on Processes: It is undeniable that as an organization's procedures improve, so does its output. To enable the planned and designed output to be improved, the organization must plan around the management process. Whether the process' output meets the expectations of the customer or not, a company must be accountable for it. Processes are given a lot of attention by TQM, which ensures quality by defining, monitoring, and controlling. Integrated Business Approach: As various departments in a company expand, they frequently establish their procedures. Significantly, managing multiple departments utilizing diverse techniques is quite difficult. Instead, TQM requires that all vital business processes be deployed throughout the organization. A Systematic, Strategic Approach necessitates a systematic plan focused on quality improvements to meet the satisfaction and needs of customers. Furthermore, a very structured system would incorporate the implementation of the plan. Indeed, an implementation may follow may appear that implementation follows planning, but many organizations fail to include one of these elements in their planning.

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