HD-22_8
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Macquarie University *
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Course
SITXCCS008
Subject
Management
Date
Jan 9, 2024
Type
docx
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52
Uploaded by GrandProton13069
Student Assessment Qualifications: SIT60322Advanced Diploma of Hospitality Management
STI50422 Diploma of Hospitality Management
Term reference: HD-22_8.2_RECRUIT, OPERATE & ROSTER
Units of competency:
SITXHRM010 Recruit, select and induct staff
SITXMGT004 Monitor work operations SITXHRM008 Roster staff Student’s name
Student’s name Student ID
ID
Assessor’s name:
assessor’s name
ASSESSMENT TASK 1 – KNOWLEDGE QUESTIONS Assessment task instructions:
This is the first assessment task which consists of knowledge questions based on the three (3) units in this cluster. The assessment is divided into Part A, B and C. You must complete all the knowledge questions at the required level to obtain a “Satisfactory” outcome.
Purpose of the assessment task:
The purpose of this task is to assess your ability understanding of: •
recruitment and selection practices, and roles of recruitment agencies and methods of linking interview questions to selection criteria
•
formats for and inclusions of selection criteria and job advertisements, effective advertising media and features of an effective recruitment advertisement
•
relationships of job descriptions to selection criteria and ways to develop clear and concise selection criteria
•
key elements of applicable awards and organisational policies and procedures and equal employment opportunity (EEO) employment laws and how they must be implemented in recruitment and selection processes
•
records required of recruitment and selection process, special arrangements required in the organisation of selection procedures and role of induction programs and typical content
•
work organisation and planning methods appropriate to the industry sector
•
leadership and management roles and responsibilities in the relevant industry sector
•
operational functions in the relevant industry sector
•
procedures and systems to support work operations
•
concepts of quality assurance and how it is managed and implemented in the workplace
•
sustainability considerations for frontline operational management
•
time management principles and their application to leaders and managers for planning own work and the work of others
•
principles of effective delegation and techniques in a frontline management context
•
problem-solving and decision-making processes, techniques and their application to typical workplace issues
•
industrial or legislative issues that affect short-term work organisation appropriate to the industry sector
Assessment conditions and resources:
Assessment will be conducted in a simulated environment and you will have access to organisational documents and templates, legislative information and industrial awards, information about social, cultural and team skills mix, simulated activities including, recruitment and induction documentation, job
descriptions, organisational information and specifications, business activities subjected to rostering, rostering electronic applications (e.g. spreadsheets) or software, linked selection criteria for interview questions, key human resource policies, multiple applicants with whom the individual can interact. Questions:
Part A – QUESTIONS FOR THE UNIT: RECRUIT, SELECT AND INDUCT STAFF
PartA Q1.1.
Review the following topics and select the most appropriate answers: HD-22_8.2_| HAD-22_8.2_RECRUIT, OPERATE & ROSTER - Student Assessment
Version 1 Dated: 21/10/2023 Page 1 of 52
Student Assessment Qualifications: SIT60322Advanced Diploma of Hospitality Management
STI50422 Diploma of Hospitality Management
Term reference: HD-22_8.2_RECRUIT, OPERATE & ROSTER
Units of competency:
SITXHRM010 Recruit, select and induct staff
SITXMGT004 Monitor work operations SITXHRM008 Roster staff Student’s name
Student’s name Student ID
ID
Assessor’s name:
assessor’s name
Recruitment and Selection Practices
A.
What is the primary objective of recruitment and selection practices within the hospitality and travel and tourism sector?
a. To hire the cheapest available candidates. b. To ensure a uniform age distribution among employees. c. To identify and hire the most qualified and suitable candidates for job roles. d. To promote the company's brand through elaborate interviews.
Answer: B.
Which of the following methods is typically NOT used in the selection process for
a front desk receptionist at a hotel?
a. Face-to-face interviews. b. Skills tests related to hotel software. c. A written test on global geography. d. Reference checks.
Answer: C.
The hospitality sector, which of the following attributes would be least important
during the recruitment and selection of a hotel manager?
a. Previous experience in hotel management. b. Strong communication skills. c. Ability to play a musical instrument. d. Leadership qualities.
Answer: Formats for and Inclusions of Selection Criteria and Job Advertisements
A.
Which of the following is an essential inclusion in the job advertisement for a resort manager?
a. The resort's annual turnover. b. Preferred hair colour of the applicant. c. A detailed list of job responsibilities and duties. d. The number of rooms in the resort.
Answer: B.
In a job advertisement for a hotel receptionist, which of the following inclusions will likely attract the most qualified candidates?
a. A vivid description of the hotel's architecture. b. Mention of the hotel's proximity to a famous celebrity's house. c. Details about the required qualifications, skills, and experience. d. A list of nearby restaurants.
Answer: C.
How should the selection criteria be presented in a job advertisement to ensure clarity and comprehensibility?
HD-22_8.2_| HAD-22_8.2_RECRUIT, OPERATE & ROSTER - Student Assessment
Version 1 Dated: 21/10/2023 Page 2 of 52
Student Assessment Qualifications: SIT60322Advanced Diploma of Hospitality Management
STI50422 Diploma of Hospitality Management
Term reference: HD-22_8.2_RECRUIT, OPERATE & ROSTER
Units of competency:
SITXHRM010 Recruit, select and induct staff
SITXMGT004 Monitor work operations SITXHRM008 Roster staff Student’s name
Student’s name Student ID
ID
Assessor’s name:
assessor’s name
a. As a long, unbroken paragraph. b. As a footnote at the end of the advertisement. c. Using technical jargon only industry experts understand. d. In a bullet-point format detailing each criterion.
Answer: Effective Advertising Media
A.
Which advertising media has gained significant traction in recent years for reaching younger audiences in the hospitality sector?
a. Printed brochures. b. Social media platforms, like Instagram and TikTok. c. Fax marketing. d. Telemarketing.
Answer: B.
When launching a new luxury resort targeting high-end travellers, which of the following media would be the most effective for advertising?
a. Classified ads in local newspapers. b. Billboards in premium urban locations. c. Flyers distributed at local grocery stores. d. Radio ads on local stations.
Answer: C.
What is a primary advantage of using online advertising platforms, like Google Ads, for promoting a boutique hotel?
a. They allow for global newspaper distribution. b. They can target specific demographics and regions. c. They guarantee an increase in walk-in customers. d. They offer free room service for all hotel guests.
Answer: Features of an Effective Recruitment Advertisement
A.
What is the primary goal of a recruitment advertisement in the hospitality sector?
a. To showcase the company's achievements. b. To attract and engage potential qualified candidates. c. To highlight the company's competitors. d. To advertise the company's products and services.
Answer: B.
Which of the following features is critical to include in a recruitment advertisement for a hotel general manager?
a. Pictures of the hotel's most recent guests. b. A clear list of responsibilities and qualifications. HD-22_8.2_| HAD-22_8.2_RECRUIT, OPERATE & ROSTER - Student Assessment
Version 1 Dated: 21/10/2023 Page 3 of 52
Student Assessment Qualifications: SIT60322Advanced Diploma of Hospitality Management
STI50422 Diploma of Hospitality Management
Term reference: HD-22_8.2_RECRUIT, OPERATE & ROSTER
Units of competency:
SITXHRM010 Recruit, select and induct staff
SITXMGT004 Monitor work operations SITXHRM008 Roster staff Student’s name
Student’s name Student ID
ID
Assessor’s name:
assessor’s name
c. The brand of computer systems used in the hotel. d. A detailed history of the hotel's construction.
Answer: C.
Why is it essential for a recruitment advertisement to mention the benefits and perks associated with the job role?
a. To increase the advertisement's word count. b. To compete with advertisements from other sectors. c. To provide transparency and attract the right candidates who value those benefits. d. To make the advertisement more colourful and vibrant.
Answer: Roles of Recruitment Agencies
A.
What is a primary function of a recruitment agency in the hospitality sector?
a. Organising annual parties for companies. b. Selling travel packages to tourists. c. Matching potential candidates with suitable job vacancies. d. Providing catering services for events.
Answer: B.
Why might a hotel choose to use a recruitment agency instead of hiring in-
house?
a. To get a discount on hotel bookings. b. To gain access to a broader pool of specialized candidates. c. To reduce the number of employees in the hotel. d. To manage the hotel's social media accounts.
Answer: C.
How do recruitment agencies typically charge companies in the hospitality sector for their services?
a. A flat fee for every social media post they make. b. A commission based on the annual profits of the company. c. A fee based on successful placements or a percentage of the hired candidate's salary. d. A monthly subscription regardless of hiring results.
Answer: Relationships of Job Descriptions to Selection Criteria
A.
How do job descriptions and selection criteria relate in the recruitment process?
a. Job descriptions outline the company's history, while selection criteria detail the CEO's background. b. Job descriptions focus on daily tasks and responsibilities, while selection criteria specify the qualifications and skills needed. HD-22_8.2_| HAD-22_8.2_RECRUIT, OPERATE & ROSTER - Student Assessment
Version 1 Dated: 21/10/2023 Page 4 of 52
Student Assessment Qualifications: SIT60322Advanced Diploma of Hospitality Management
STI50422 Diploma of Hospitality Management
Term reference: HD-22_8.2_RECRUIT, OPERATE & ROSTER
Units of competency:
SITXHRM010 Recruit, select and induct staff
SITXMGT004 Monitor work operations SITXHRM008 Roster staff Student’s name
Student’s name Student ID
ID
Assessor’s name:
assessor’s name
c. Job descriptions and selection criteria are interchangeable terms. d. Job descriptions list the company's competitors, while selection criteria name
the company's partners.
Answer: B.
Why is it crucial to align the selection criteria with the job description?
a. To ensure the company's logo is prominently featured. b. To make the recruitment advertisement longer. c. To ensure candidates understand the expectations and can self-assess their fit for the role. d. To highlight the company's vacation policies.
Answer: C.
How can employer ensure that selection criteria are not overly restrictive and / or narrow?
a. By listing every possible skills or trait they can think of b. By requiring a minimum of 20 years expire for entry level positions c. By focusing on key and core competencies and skills essential to the job role
while allowing for on-the-job training d. By only considering candidates who have worked with the opposition so the establishment gains advantage
Answer: Methods of Linking Interview Questions to Selection Criteria
A.
Why is it essential to link interview questions to the selection criteria?
a. To ensure the interview lasts a minimum of two hours. b. To effectively assess the candidate's fit for the role based on predefined standards. c. To discuss the interviewer's personal achievements. d. To allow for random topics to be discussed.
Answer: B.
When crafting interview questions for a hotel manager position, which method best aligns with the selection criteria stating "experience in team leadership"?
a. Asking about their favourite colour. b. Asking about their previous experiences leading and managing teams. c. Discussing their favourite vacation spots. d. Inquiring about their computer typing speed.
Answer: C.
What is the benefit of using behavioural interview questions linked to selection criteria?
a. They provide insight into the candidate's past behaviour and decision-making
in specific situations. b. They allow the interviewer to discuss unrelated topics. HD-22_8.2_| HAD-22_8.2_RECRUIT, OPERATE & ROSTER - Student Assessment
Version 1 Dated: 21/10/2023 Page 5 of 52
Student Assessment Qualifications: SIT60322Advanced Diploma of Hospitality Management
STI50422 Diploma of Hospitality Management
Term reference: HD-22_8.2_RECRUIT, OPERATE & ROSTER
Units of competency:
SITXHRM010 Recruit, select and induct staff
SITXMGT004 Monitor work operations SITXHRM008 Roster staff Student’s name
Student’s name Student ID
ID
Assessor’s name:
assessor’s name
c. They ensure the candidate praises the company. d. They focus on hypothetical future scenarios.
Answer: D.
How should an interviewer approach a selection criterion emphasising "excellent
customer service skills"?
a. Ask the candidate to recite the company's mission statement. b. Ask the candidate about a time they handled a difficult customer situation and how they resolved it. c. Inquire about the candidate's favourite cuisine. d. Discuss the latest trends in fashion.
Answer: Key Elements of Applicable Awards
A.
In the hospitality sector, what is a primary purpose of applicable awards?
a. To highlight the CEO's personal achievements. b. To set industry standards for pay rates, working conditions, and entitlements. c. To showcase the company's new product line.
d. To emphasise the company's holiday party themes.
Answer: B.
How do applicable awards benefit employees in the travel and tourism sector?
a. They guarantee promotions every year. b. They ensure employees receive industry-recognised entitlements and conditions. c. They offer free international trips twice a year. d. They dictate the company's marketing strategies.
Answer: C.
Which of the following would most likely be covered under applicable awards for
travel agency employees?
a. The agency's profit margins. b. The list of preferred airline partners. c. Overtime pay rates and conditions. d. The colour scheme of the agency's logo.
Answer: PartA Q1.2.
Review hospitality organisational policies and procedures and complete the table. List roles and responsibilities of different personnel that would be involved in the recruitment and induction process in a typical hospitality establishment e.g. restaurant (Guide: List minimum of 3 different personnel and explain why with 2 to 5 sentences)
HD-22_8.2_| HAD-22_8.2_RECRUIT, OPERATE & ROSTER - Student Assessment
Version 1 Dated: 21/10/2023 Page 6 of 52
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69.99
546
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666.7245
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125
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Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON
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- 1. Recommendation HRM issues in selection in logistic service.arrow_forwardOngoing Clients 75 Client Attrition Rate for MRR: 30% Avg MRR from New Business per Rep $ 15,000 Average Deal Size (MRR) $ 12,000 % of SQLs that Close 16% % MQLs that Become SQLs 9% # of Reps on Team 5 Avg Growth Deals per Rep per Month 2 Avg MQL per Month 600 Avg MRR from Growth Deals per Rep $ 20,000 What is the NEW BUSINESS MRR Current Year $ per Rep?arrow_forward27.May I know the correct option?arrow_forward
- Percentage Service Provided toDepartment Cost S1 S2 P1 P2Service 1 (S1) $ 112,000 0% 40% 40% 20%Service 2 (S2) 44,000 20 0 40 40Production 1 (P1) 345,000Production 2 (P2) 216,000Total $ 717,000Brief Exercises 7-15 and 7-16 require the following information:7-15 What percentage of S1’s costs is allocated to P1 and to P2 under the direct method?7-16 What percentage of S2’s costs is allocated to P1 and to P2 under the direct method?arrow_forwardRequired information Camp Rainbow offers overnight summer camp programs for children ages 10–14 every summer during June and July. Each camp session is one week and can accommodate up to 200 children. The camp is not coed, so boys attend during the odd-numbered weeks and girls attend during the even-numbered weeks. While at the camp, participants make crafts, participate in various sports, help care for the camp's resident animals, have cookouts and hayrides, and help assemble toys for local underprivileged children. The camp provides all food as well as materials for all craft classes and the toys to be assembled. One cabin can accommodate up to 10 children, and one camp counselor is assigned to each cabin. Three camp managers are on- site regardless of the number of campers enrolled. Following is the cost information for Camp Rainbow's operations last summer: Number of Cost to Run Campers 172 Week Camp $13,810 9,350 11,360 14,380 14,000 12,440 10,180 8,440 112 3 148 4 184 5 174 152…arrow_forwardRequired information Problem 9-2 [The following information applies to the questions displayed below.] An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table. JobNumber Problem/Customer Type JobNumber Problem/Customer Type JobNumber Problem/Customer Type 301 O/C 315 W/R 329 N/C 302 N/C 316 F/R 330 O/R 303 F/R 317 F/R 331 N/R 304 O/R 318 N/R 332 W/C 305 F/R 319 F/R 333 W/C 306 N/R 320 N/R 334 N/R 307 N/C 321 O/C 335 F/C 308 O/R 322 W/C 336 W/C 309 N/R 323 F/R 337 F/C 310 N/C 324 O/C 338 N/R 311 O/C 325 W/C 339 N/R 312 O/R 326 N/C 340 N/C 313 N/R 327 O/R 341 N/R 314 O/R 328 N/R Key: Problem type: Customer type: N = Noisy C = Commercial customer F = Equipment failure R = Residential customer W = Runs warm O = Odor Problem 9-2 Part a a. Using the data, prepare a check sheet for the problem…arrow_forward
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