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Milestone One: Kotter’s Steps One and Two
Milestone One: Kotter’s Steps One and Two
Cole Thomas
Southern New Hampshire University
OL 663: Leading Change
Dr. Phillip Parker
December 31, 2023
Milestone One: Kotter’s Steps One and Two
Kotter’s Steps One and Two
Introduction
Emerging Change Plan: Urgency
Change Plan: Processes
Given Change Plan: Support
employee. Change Plan: Guiding Coalition
Emerging Change Plan: Commitment
now.
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Related Questions
Complete the following assignment after completing the readings and watching the videos
Read the article Ten Types of InnovationLinks to an external site.Links to an external site.
Watch the following videos:
The Top Artificial Intelligence Companies To Watch In 2021 | ForbesLinks to an external site.
Building a Culture of Innovation: Don Buckley at TEDxNYEDLinks to an external site.
Kisoa Farms MadagascarLinks to an external site.
SkaterhoodLinks to an external site. (Change Makers Film Comp 2021)
Dell for Entrepreneurs Pitch Competition Final RoundLinks to an external site. (36:00 to 56:00)
Instructions
summarize what you learned from watching the videos in 2–3 paragraphs.
Go to the online library and use the Quick Search Bar to find one article that interests you, and describes an innovative idea from one of the following categories: Do NOT choose an innovative product—you must describe an idea.
Service Innovation
Business Model Innovation
Process Innovation…
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Choose your healthcare facility, system, organization, etc. to develop a strategic plan that addresses the following components:
Mission statement
Vision statement
Core values
SWOT analysis
Grand strategies or long-term strategic priorities
The operational and tactical plans
Key performance and evaluation indicators
Change management plan, which includes the following:
The size of the change and its impact on the community and the organization
Organization's readiness for change
Change management strategy.
Team structure and responsibilities
Sponsor roles and responsibilities
Planning and implementation
Communications plan
Change management resistance plan.
Training plan
Incentives and celebrating successes.
Timeline/schedule of activities
Budget for change management
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Virtual time capsule app
Mission Statement:
Macro-Environmental Analysis:
SWOT Analysis:
* Strengths:
*
* Weaknesses:
*
* Opportunities:
*
* Threats:
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Step 1: Increase Urgency
We will move toward and become like that which we think about. This means we must prompt the individuals in the situation we are trying to change to begin thinking about and moving toward change. To do this successfully, we have to give them a reason! Most individuals are slow to take action when they have no motivation to do so. But how do we do that? And how do we accomplish not just motivation, but urgent motivation?
Specific questions or items to address:
Read Step 1 “Increase Urgency” from Kotter and Cohen's The Heart of Change. Review the questions page in the exercise to construct part of your project which addresses the need to create urgency. Use the list of questions the exercise along with the feedback you received from your instructor to revise and improve Part 1 of your project.
Here are the questions from the text:
For the organizational unit over which you have some influence (corporate, division, department), is there a need for large-scale…
arrow_forward
Instructions
Read the case: Apple Watch: Managing Innovation ResistanceLinks to an external site.
Read also the article Does Elon Musk Have a Strategy?Links to an external site.
Note: While reading this article, students should think about how Elon Musk's decisions indicate how he addresses and overcomes barriers to innovation?
Write a summary of what you learned from the articles about innovation resistance and barriers to innovation. Include the following:
A description of what innovation resistance is.
A list of 5 barriers to innovation.
Your main takeaways from the articles.
How successful innovators like Elon Musk overcome barriers to innovation.
arrow_forward
Subject Title: Quality Service Management in Tourism and Hospitality
Topic:
Market and Market Segmentation
Remember to check the following when done writing your answers:
TENSE: Use the correct tense.
INSTRUCTION:
1. What is meant by the term market?
2. What is meant by the term market segmentation?
3. What are the different ways to segment a market?
arrow_forward
Which of the following study descriptions aligns with the conceptual model shown here?
Select one:
a. Charismatic leadership related to net profit margin, but the effect was moderated by environmental uncertainty. The effect was found only in dynamic (high uncertainty) environments.
b. Environmental uncertainty mediated the relation between charismatic leadership and net profit margin.
c. Environmental uncertainty and charismatic leadership both predicted net profit margin.
d. Net profit margin was strongest in firms with high charismatic leadership. In turn, firms with stronger net profits were able to tame environmental uncertainty.
arrow_forward
CASE 2 - STARBUCK : Listen to Your Customers
Starbucks unleashed "My Starbucks Idea" in 2008. The goal was to give customers an easy way to submit their
requests and concerns in a better place than a suggestion box. The result - over 300 ideas from this microsite have
made it into Starbucks stores around the world. Some of the highlights include: the new Hazelnut Machiatto flavor, a
free treat for birthdays, and even the iconic green splash sticks that are now on the self-service counter by the
napkins and sleeves. All of this came from hearing out what customers wanted and making the necessary changes.
Promotional items are always valuable, whether they're offered for free or sold in a gift shop. Starbucks knows all
about that value with their eye-catching custom travel mugs, tumblers, and ceramic mugs. They change these up
every season, keeping things interesting for their dedicated fans. Today, the Starbucks mugs are some of the most
iconic promotional items of all time! In fact,…
arrow_forward
The responsibilities for managing change are often distributed across an organization. Therefore, assessing the knowledge, skills, and abilities (KSAs) of those tasked with driving change forward is imperative. The Change Management Institute identified 12 competencies for effective change managers to demonstrate.
Why should organizations assess the competencies of individuals responsible for driving change initiatives? Explain.
What KSAs do you possess related to the 12 competencies? Why are these important?
Are there any change management competencies identified by the Change Management Institute that you currently do not possess but believe would be valuable to develop? Explain.
arrow_forward
Ambulatory Care Quality Alliance (AQA)
1.Discuss how the organization interacts with the public, health care providers, and/or the health care industry.
2. Briefly discuss how the organization is leading systematic change.
arrow_forward
Scenario: You work for Company XYZ and are assigned to work with the marketing team dedicated to a line of baby products. Write a 50-word description for a new product, an eco-friendly baby diaper. Create a name for this eco-friendly diaper. Be sure to mention the feature and details about the product, and how it differs from other leading diaper brands.
Part two of the activity is to answer the following: (1) Who is the audience for business communication? (2) What is the audience’s general attitude toward the product? (3) What does the audience need to know?
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(blue cross bule shield)I need help completing the chart below about the company
Type
Details
Suggested Actions for Improvement
Vision
Insert the organization’s vision.
Mission
Insert the organization’s mission.
Purpose
Insert the organization’s purpose.
Values
Insert a list of the organization’s values.
Diversity and Equity
Insert the types of the diversity and equity observed in the organization.
Inclusion
Insert examples of overall involvement of diverse groups inclusion in decision-making and process change.
Goal
Identify the goal set for organizational change.
Strategy
Identify the implementation strategies followed to implement the organizational change.
Communication
Identify the communication methods used to communicate organizational change and the change progress.
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Babson Framework Case Study Brainstorming (no need be detailed)(don’t use the example of H&M in Xinjian cotton)
1. Identifying ethical issue and relevant stakeholders of a MNC.
(The incident should happen not more than 3 years ago.)
2. Propose alternatives for solving this ethical dilemma
3. Evaluating alternative by three ethical theories (duty, consequences & character) in babson framework
4. Justifying your final decision
Please provide any reference used
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DIRECTION: CREATE A BUSINESS PLAN SUITABLE FOR THIS PANDEMIC IN THE PHILIPPINES USING THIS
TEMPLATE
BUSINESS OVERVIEW
OUR VISION
OUR MISSION
THE SERVICE WE PROVIDE
MARKET ANALYSIS
WHO WE ARE TARGETING
THE PROBLEM WE ARE SOLVING
OUR COMPETITORS
OUR COMPETITIVE ADVANTAGE
MARKETING AND SALES PLAN
MARKETING CHANNELS
MARKETING MATERIALS
CUSTOMER INCENTIVES
STAFF REQUIREMENTS/TRAINING
KEY OBJECTIVES AND SUCCESS METRICS
OBJECTIVES WE PLAN TO ACHIEVE IN A GIVEN TIMEFRAME AND HOW THEY'LL BE MEASURED
1.
2.
3.
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CASE STUDY - IT'S NOT ALL DOOM AND GLOOM FOR MULTICHOICE
The South African broadcaster has lost more than 100,000 customers, while many others are
downgrading their packages.
The rising cost of living coupled with more hours of load-shedding and high unemployment has led
many consumers to terminate their pay TV subscriptions while others are downgrading to more
affordable packages.
In June 2023, MultiChoice reported that it had lost more than 100,000 subscribers at the end of
March (2023), adding that customers are more selective when signing up to avoid periods of
excessive load-shedding.
MultiChoice has 9.3-million subscribers in South Africa (SA), 57% of whom are subscribed to cheaper
packages such as Family, Access, and Easy View. The broadcaster said blackouts have hammered its
SA subscriber base and activity levels, with a noticeable effect when load-shedding reaches stage 4
and above, "even when consumers have disposable income".
The company's premium segment, which includes…
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Please use own words
Please use own words
Propose a New Mission statement for Krispy Kreme Doughnuts Inc 2015 for the organization based on 9 components of mission statements. Must have Quality of the writing of the proposed mission statement which create a new mission for the organization based on 9 components of mission statement :(1) customers; (2) products and/or services; (3) markets; (4) technology; (5) survival, growth, and profitability; (6)philosophy; (7) selfconcept; (8) public image; and (9) employees
Put the 9 components each in bracket as number with mention the new mission statement with legend and components with explain
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21 -
Which of the following is not a reason for managers to plan?
a)
Performing SWOT analysis
B)
Reducing conflicts and wasteful activities
NS)
Coordinated efforts
D)
reduce uncertainty
TO)
Establishing standards for tools used to audit work
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Direct Line: disruption brings opportunity
Among leadership teams, there tends to be two views about change. One: change is risky and means disrupting repetitive processes that leaders have been rewarded for improving over time. And two: change is something that can be delegated, like other implementation-based activities such as project management and risk.
Actually, change program are most successful when, as a result of external factors, there’s a shared sense of urgency to deliver tangible change.
Following the 2008 financial crisis, RBS Group was ordered to sell its insurance business by European Union regulators, as a condition of RBS receiving £45bn in state aid. RBS’s insurance business, led by Paul Geddes, was tasked with separating its operations from RBS Group into a standalone company, in order to be ready for either a trade sale to a competitor, or listing on the stock market.
It’s a testament to Geddes, and the insurance business’s leadership at the time, that they turned…
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Chapter 10 in your eText discusses Kotter's (2007) eight-step change model. Which of these steps do you think is the most challenging? Which is most important? Give specific examples of how an organization either effectively navigated all 8 steps or alternatively, missed one of the steps and it led to change resistance or ineffective change.
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Amazon Fresh
1. What is your assessment of the online grocery market opportunity? What explains prior failures in this
market?
2. Given previous failures, how can Amazon succeed? What makes Amazon think they can succeed this time?
3. Is AmazonFresh a disruptive innovation? If so why? If not why not? Be specific!
4. What do you see as Jeff Bezos’s biggest challenge(s) moving ahead in the future with AmazonFresh? And, what would you recommend to overcome these challenges?
5. What managerial lessons are to be learned from this case, if any?
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21-
E-government development success factors are user-centred success factors, e-service success factors and IT success factors.
Select one:
a. True
b. False
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10. List the key principles that change management relies on.
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Question 6
Which plan is NOT a part of Phase 2 - Managing Change?
O Success recognition plan
O Resistance management plan
O Coaching plan
Question 7
The later is the entry point for change management, the easier it is to manage change
because the project is closer to completion at that point.
O True
O False
Question 8
What is one primary reason for managing the people side of change?
O To achieve business results.
O To increase profits.
O To increase employee engagement.
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Q1: Read the case study and answer the question:
Introduction
According to Gready (2013) organizational theory is based on four major perspectives namely the Classical, modem prospective, symbolic interpretive and postmodern perspectives. Management
at Coca Cola focuses in adopting modern and postmodern perspectives in order to maintain the relation with business environment. Gill (2007) opined that adoption of modern perspective has
enabled managers at Coca Cola to focus on reality of market situation based on the concepts and theories. Moreover, the adoption of the postmodern perspective helps the organization to increase
the productivity of the different geographical operating division and focus on local and international customer satisfaction.
Adoption
Coca Cola adopts both mechanistic and organic models of organizational control and hence incorporates both modernist and post-modernist perspectives in the organizational management. Previously
Coca Cola followed a centralized…
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Comment on this statement: "Google is so successful it does not need to change anything in its strategic framework." Resistance to change is more likely to succeed if the forces resisting the change are stronger than the forces driving the need for change. What are some common reasons that people resist change? Describe some of the specific tactics that "resisters" would employ to thwart change efforts. What are at least 2 strategies to help "resisters" embrace change?
arrow_forward
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- Complete the following assignment after completing the readings and watching the videos Read the article Ten Types of InnovationLinks to an external site.Links to an external site. Watch the following videos: The Top Artificial Intelligence Companies To Watch In 2021 | ForbesLinks to an external site. Building a Culture of Innovation: Don Buckley at TEDxNYEDLinks to an external site. Kisoa Farms MadagascarLinks to an external site. SkaterhoodLinks to an external site. (Change Makers Film Comp 2021) Dell for Entrepreneurs Pitch Competition Final RoundLinks to an external site. (36:00 to 56:00) Instructions summarize what you learned from watching the videos in 2–3 paragraphs. Go to the online library and use the Quick Search Bar to find one article that interests you, and describes an innovative idea from one of the following categories: Do NOT choose an innovative product—you must describe an idea. Service Innovation Business Model Innovation Process Innovation…arrow_forwardChoose your healthcare facility, system, organization, etc. to develop a strategic plan that addresses the following components: Mission statement Vision statement Core values SWOT analysis Grand strategies or long-term strategic priorities The operational and tactical plans Key performance and evaluation indicators Change management plan, which includes the following: The size of the change and its impact on the community and the organization Organization's readiness for change Change management strategy. Team structure and responsibilities Sponsor roles and responsibilities Planning and implementation Communications plan Change management resistance plan. Training plan Incentives and celebrating successes. Timeline/schedule of activities Budget for change managementarrow_forwardVirtual time capsule app Mission Statement: Macro-Environmental Analysis: SWOT Analysis: * Strengths: * * Weaknesses: * * Opportunities: * * Threats:arrow_forward
- Step 1: Increase Urgency We will move toward and become like that which we think about. This means we must prompt the individuals in the situation we are trying to change to begin thinking about and moving toward change. To do this successfully, we have to give them a reason! Most individuals are slow to take action when they have no motivation to do so. But how do we do that? And how do we accomplish not just motivation, but urgent motivation? Specific questions or items to address: Read Step 1 “Increase Urgency” from Kotter and Cohen's The Heart of Change. Review the questions page in the exercise to construct part of your project which addresses the need to create urgency. Use the list of questions the exercise along with the feedback you received from your instructor to revise and improve Part 1 of your project. Here are the questions from the text: For the organizational unit over which you have some influence (corporate, division, department), is there a need for large-scale…arrow_forwardInstructions Read the case: Apple Watch: Managing Innovation ResistanceLinks to an external site. Read also the article Does Elon Musk Have a Strategy?Links to an external site. Note: While reading this article, students should think about how Elon Musk's decisions indicate how he addresses and overcomes barriers to innovation? Write a summary of what you learned from the articles about innovation resistance and barriers to innovation. Include the following: A description of what innovation resistance is. A list of 5 barriers to innovation. Your main takeaways from the articles. How successful innovators like Elon Musk overcome barriers to innovation.arrow_forwardSubject Title: Quality Service Management in Tourism and Hospitality Topic: Market and Market Segmentation Remember to check the following when done writing your answers: TENSE: Use the correct tense. INSTRUCTION: 1. What is meant by the term market? 2. What is meant by the term market segmentation? 3. What are the different ways to segment a market?arrow_forward
- Which of the following study descriptions aligns with the conceptual model shown here? Select one: a. Charismatic leadership related to net profit margin, but the effect was moderated by environmental uncertainty. The effect was found only in dynamic (high uncertainty) environments. b. Environmental uncertainty mediated the relation between charismatic leadership and net profit margin. c. Environmental uncertainty and charismatic leadership both predicted net profit margin. d. Net profit margin was strongest in firms with high charismatic leadership. In turn, firms with stronger net profits were able to tame environmental uncertainty.arrow_forwardCASE 2 - STARBUCK : Listen to Your Customers Starbucks unleashed "My Starbucks Idea" in 2008. The goal was to give customers an easy way to submit their requests and concerns in a better place than a suggestion box. The result - over 300 ideas from this microsite have made it into Starbucks stores around the world. Some of the highlights include: the new Hazelnut Machiatto flavor, a free treat for birthdays, and even the iconic green splash sticks that are now on the self-service counter by the napkins and sleeves. All of this came from hearing out what customers wanted and making the necessary changes. Promotional items are always valuable, whether they're offered for free or sold in a gift shop. Starbucks knows all about that value with their eye-catching custom travel mugs, tumblers, and ceramic mugs. They change these up every season, keeping things interesting for their dedicated fans. Today, the Starbucks mugs are some of the most iconic promotional items of all time! In fact,…arrow_forwardThe responsibilities for managing change are often distributed across an organization. Therefore, assessing the knowledge, skills, and abilities (KSAs) of those tasked with driving change forward is imperative. The Change Management Institute identified 12 competencies for effective change managers to demonstrate. Why should organizations assess the competencies of individuals responsible for driving change initiatives? Explain. What KSAs do you possess related to the 12 competencies? Why are these important? Are there any change management competencies identified by the Change Management Institute that you currently do not possess but believe would be valuable to develop? Explain.arrow_forward
- Ambulatory Care Quality Alliance (AQA) 1.Discuss how the organization interacts with the public, health care providers, and/or the health care industry. 2. Briefly discuss how the organization is leading systematic change.arrow_forwardScenario: You work for Company XYZ and are assigned to work with the marketing team dedicated to a line of baby products. Write a 50-word description for a new product, an eco-friendly baby diaper. Create a name for this eco-friendly diaper. Be sure to mention the feature and details about the product, and how it differs from other leading diaper brands. Part two of the activity is to answer the following: (1) Who is the audience for business communication? (2) What is the audience’s general attitude toward the product? (3) What does the audience need to know?arrow_forward(blue cross bule shield)I need help completing the chart below about the company Type Details Suggested Actions for Improvement Vision Insert the organization’s vision. Mission Insert the organization’s mission. Purpose Insert the organization’s purpose. Values Insert a list of the organization’s values. Diversity and Equity Insert the types of the diversity and equity observed in the organization. Inclusion Insert examples of overall involvement of diverse groups inclusion in decision-making and process change. Goal Identify the goal set for organizational change. Strategy Identify the implementation strategies followed to implement the organizational change. Communication Identify the communication methods used to communicate organizational change and the change progress.arrow_forward
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