Final Ethics Reflection Student Sample A

.pdf

School

Kwantlen Polytechnic University *

*We aren’t endorsed by this school

Course

3110

Subject

Management

Date

Jan 9, 2024

Type

pdf

Pages

Uploaded by GrandFox385

Running head: FINAL ETHICS REFLECTION Final Ethics Reflection The Importance of Tone and Expression at Work Student A 3 rd year class Kwantlen Polytechnic University SAMPLE ONLY FROM DEIRDRE MAULTSAID. NOT FOR CIRCULATION.

FINAL ETHICS REFLECTION Table of Contents Cover Memo .................................................................................................................................. 1 Executive Summary ...................................................................................................................... 2 Introduction ................................................................................................................................... 3 Context/Background .................................................................................................................. 3 Purpose ....................................................................................................................................... 3 Scope ........................................................................................................................................... 3 Research Methods Used ............................................................................................................. 3 Main Message ............................................................................................................................. 3 Discussion ....................................................................................................................................... 4 Background ................................................................................................................................ 4 Potential Ethical Dilemmas ....................................................................................................... 4 Proposed Solution ...................................................................................................................... 5 Action Plan ................................................................................................................................. 6 Conclusion ..................................................................................................................................... 8 References ...................................................................................................................................... 9 Appendices ................................................................................................................................... 10 Appendix A: Figure 1. 8 Reasons to Implement a Harassment Training Program in the Workplace. ................................................................................................................................ 10 Appendix B: Figure 2. Screenshot Image of The Ministry of Labour, Training and Skills Development Website. .............................................................................................................. 11 Appendix C: Figure 3. Image of Student A’s Worker Health and Safety Awareness in 4 Steps Certificate of Completion. .............................................................................................. 12 Appendix D: Interview Notes with a Colleague ...................................................................... 13

FINAL ETHICS REFLECTION 1 Cover Memo To: Students of INFO 3110 From: Student A Date: December 6 th , 2022 Subject: The Importance of Tone and Expression at Work It is important how you use your tone and expression in the workplace. Using anger, shaming, blaming, or shouting in order to deal with problems in the workplace can lead to ethical dilemmas for you and your team. With that being said, this report will discuss the different types of ethical dilemmas that will arise correlating to the subject. This report will also include a recommendation to include a harassment training program at one’s workplace, which will involve the whole team. It offers a detailed look into why this recommendation is so important, especially regarding this topic, as well as advice for how to take full advantage of the recommendation. Thanks to information I received through academic research, I have been able to discover how important it is to understand ways our tone and expression can affect others both in a positive and negative way. I am sure you will find this report useful and maybe someday you will realize how the ethical dilemmas pointed out in this report may arise in your workplace, as well as implementing the suggestion found in this report to your own workplace. I will be using my own workplace as a reference to further explain what type of ethical dilemmas will rise in a workplace if problems and crises are dealt with by anger, shaming, blaming, or shouting. Again, implementing a harassment training program specifically for communication is key for a positive workplace environment. If you have any questions or comments, feel free to contact me at any time via email at student.a@email.kpu.ca. Sincerely, Student A Kwantlen Polytechnic University

FINAL ETHICS REFLECTION 2 Executive Summary Retail Company Store is a Canadian born lifestyle brand headquartered in Toronto. The retail clothing store company was established in 2008. Retail Company Store designs and manufactures premium clothing, outerwear, accessories, and home goods inspired by its Canadian roots. The company currently holds 7 stores located in Canada, 3 stores located in the United States, and 2 other stores located in the UK and Japan. I currently work for the Retail Company store located in Burnaby, British Columbia. Furthermore, as the holidays approach, customers will be increasing their gift and clothing demand. This means that working hours will increase, and customer interactions will be more frequent than before. A variety of tasks by employees will need to be done in a more efficient manner. For instance, multitasking, an employee will have to juggle between customers to find what they are looking for and making sure we have it in stock in the inventory room. This can lead to miscommunication between colleagues which can further lead to arguments down the road. A good use of communication between colleagues is a crucial part of a retail team’s success. Otherwise, as said in the previous paragraph, miscommunication can lead to heated arguments which may further lead to the use of anger, shaming, blaming, and shouting in order to resolve these arguments. This report will discuss what ethical issues may happen in a workplace if problems and crises are dealt with by anger, shaming, blaming, and shouting. The body of the report will go over three potential ethical issues which include, toxic workplace culture, inappropriate and harassing environment, and poor work morale. An approach of conducting primary and secondary research has been used to formulate much of the information within this report. All sources have been cited and listed on the reference page at the end of the report. The conclusion of the report will compose a recommendation of a new harassment training program that will help decrease the use of unethical behaviours that has been discussed in the report.

FINAL ETHICS REFLECTION 3 Introduction Context/Background Retail Company Store is a Canadian born lifestyle brand headquartered in Toronto. Retail Company Store designs and manufactures premium clothing, outerwear, accessories, and home goods inspired by its Canadian roots. The company currently holds 7 stores located in Canada, 3 stores located in the United States, and 2 other stores located in the UK and Japan. The priority of their retail stores is to effectively distribute their merchandise to current and potential customers through positive customer service. Purpose The purpose of this report is to showcase the importance of the use of tone and expression in the workplace. Scope This report will cover the negative side effects of bringing anger, shaming, blaming, and shouting in order to solve problems in a workplace. Ultimately, recommending a harassment training program to decline the use of these unethical behaviours discussed in this report. Research Methods Used I am currently employed at the Retail Company Store as a retail sales associate. My experience and responsibilities at work has allowed me to gain insight on store procedures, and the current work environment. For the purposes of this report, I have conducted primary and secondary research. This includes an in-person interview with a colleague of mine, as well as research findings and discussion from secondary and primary sources. Main Message It is important how you use your tone and expression in the workplace. Using anger, shaming, blaming, or shouting in order to deal with problems in the workplace can lead to ethical dilemmas for you and your team. The best way to deal with problems in a workplace is by communication and understanding the unethical behaviours that might take place and how to deal with them which is why the recommendation in this report would benefit a workplace with these unethical issues.

FINAL ETHICS REFLECTION 4 Discussion Background Retail Company Store is a Canadian born lifestyle brand headquartered in Toronto. Retail Company Store designs and manufactures premium clothing, outerwear, accessories, and home goods inspired by its Canadian roots. The company currently holds 7 stores located in Canada, 3 stores located in the United States, and 2 other stores located in the UK and Japan. The priority of their retail stores is to effectively distribute their merchandise to current and potential customers through positive customer service. The area of focus for this report is the communication between colleagues when a problem occurs at the store. The store I currently work at has historically been busier in the winter months due to the holidays and Christmas gift shopping. As a result, the task of each employee significantly increases, and this is when strong communication is essential especially in regard to facing a problem. An interview was conducted with one of my colleagues on the general topic of using the correct tone and expression while communicating with other employees at work. ( See Appendix D ). Potential Ethical Dilemmas “Most people spend a great deal of their weekdays at their offices or job sites. It’s not surprising, then, that employees face ethical dilemmas there” (Rafner, 2019). In particular, the use of anger, shaming, blaming, and shouting when dealt with a problem in the workplace can lead to further ethical issues. These potential ethical issues include toxic workplace culture, inappropriate and harassing environment, and poor work morale. (Student A, 2022) First of all, narcissistic behaviour, abrasive, and combative leadership, threatening actions by employees are all characteristics of a toxic work environment. A toxic working environment frequently exhibits a physical and mental imbalance (Rasool et al., 2021). With that being said, the research done according to the article “How Toxic Workplace Environment Effects the Employee Engagement: The Mediating Role of Organizational Support and Employee Wellbeing” confirms that “a toxic workplace environment has a negative impact on employee engagement” (Rasool et al., 2021). This negative impact on employee engagement can lead to inconsistent service quality and will likely cause customer frustration. (Student A, 2022)

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version