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Who would you define as a project stakeholder? Possibly list some categories of stakeholders
A project stakeholder is any individual or group, such as employees, clients, supporters,
or members of the public who may be impacted by the project in a positive or negative way or who are involved in the project (Serrador, 2009). Stakeholders can be externally and internally involved in the project. For example, project team members are stakeholders who will directly and internally affect the project performance; the customers are external stakeholders who may have the final interest in the project.
List 3 to 5 reasons why stakeholder management is important to project success
I think the first biggest reason why stakeholder management is important to project success is if some of the stakeholders’ needs are not considered, they may act against the project (Wideman, 2002). The FoxMeyer ERP program is a great example of stakeholder management failure. Without considering the job impact on the warehouse employees, the automation project was damaged and the company went bankrupt eventually.
Secondly, identifying and managing stakeholders’ interests and expectations is crucial to the project outcome. As we can see in the case of Canada’s Gun Registration System, due to unexpected change orders, leads to significant cost overruns and delays
to the project.
Thirdly, properly estimating, mitigating and managing the complexity in stakeholder management can ensure the project's success and avoid costly delays and overruns. The example of Homeland Security’s Virtual Fence emphasizes the need to identify and
engage stakeholders early on in the project and incorporate their feedback throughout the lifecycle. Failure to do so can result in unhappy stakeholders, technical issues and lead to project failures.
What are some possible consequences of stakeholder mismanagement
There are three common consequences of poor stakeholder management: project cost overruns, schedule delays, and project failure.
Project delays: Stakeholder mismanagement can result in delays in project delivery, as stakeholders may resist project implementation or withdraw their support, leading to a loss of momentum and project delays.
Budget overruns: Mismanaging stakeholders can also lead to budget overruns as stakeholders may demand additional resources, changes, or compensation for perceived negative impacts of the project.
Project failure: If stakeholders are not effectively managed, they may actively work against the project, ultimately resulting in project failure (Turner & Müller, 2005).
Provide at least one professional example
of a situation where effective stakeholder management either significantly benefited a project or where ineffective stakeholder management harmed a project.
In a dynamic resourcing program I worked on in my last organization, which gives opportunities to employees in different teams to temporally work under different teams, we were ineffectively managing the ultimate end user. The project team hasn’t considered the possibility of retaining the employees in the new team and the new compensation structure, so we received a lot of complaints and meet tons of issues with
managing the whole program. After that, we send surveys to collect feedback and hope to incorporate that feedback into reality to improve the program experience.
How can these insights be integrated into your capstone Stakeholder Register?
We should include the level of interest and influence factor in the stakeholder register. Also, what kind of impact and which aspect of the project they will have an influence on should be included as well.
Reference:
Wideman, M. R. (2002). Wideman comparative glossary of common project management
terms v3.1. Retrieved from www.maxwideman.com/pmglossary
Links to an external site.
Serrador, P. (2009). Stakeholder management: keeping your stakeholders thoroughly happy. Newtown Square, PA: Project Management Institute.
Turner, J. R., & Müller, R. (2005). The project manager's leadership style as a success factor on projects: A literature review. Project Management Journal, 36(2), 49-61. doi: 10.1177/875697280503600206
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Related Questions
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