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Western Governors University *
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Course
SUPPLY AND
Subject
Management
Date
Jan 9, 2024
Type
Pages
25
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PRE-ASSESSMENT: OPERATIONS AND SUPPLY CHAIN
MANAGEMENT (PHCO)
Attempt #1
Status: Not Passed
1.
A company that produces motors uses the following check sheet:
Why would the company use this check sheet?
YOUR
ANSWER
CORRECT
ANSWER
To create a control chart to measure the engine assembly process
To create a flow chart of the engine assembly process
To develop a suppliers, inputs, process, outputs, customers (SIPOC)
diagram
To develop a Pareto chart identifying the root causes of engine defects
2.
A quality improvement team is trying to illustrate to upper management how a process is varying ove
time as measurements are collected.
Which two statistical process control (SPC) tools should the team use?
Choose 2 answers
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YOUR
ANSWER
CORRECT
ANSWER
Cause-and-effect diagrams
Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Control charts
3.
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?
YOUR
ANSWER
CORRECT
ANSWER
Performance
Reliability
Features
Serviceability
4.
The CEO of a service company wants to change the strategy of the company from volume sales to
high-quality products.
Which philosophy should the CEO implement to emphasize quality over volume?
YOUR
ANSWER
CORRECT
ANSWER
Shewhart’s variation reduction
Deming’s 14 points Ohno and Shingo’s kaizen
Taguchi’s loss function
5.
A company sells garage doors through a national retailer and contracts with local installers to
complete the installations. The operations manager is responsible for completing the installations in 14-day period after the sale. The company will be penalized financially if it fails to achieve these
objectives. The operations manager’s daily responsibilities include contacting installers to expedite
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orders and ensure deadlines are met.
Which two tools should be used to measure installer performance?
Choose 2 answers
YOUR
ANSWER
CORRECT
ANSWER
Control charts to measure the time elapsed to completion
Fishbone diagram to chart the method, material, machine, and
manpower
Gantt chart to measure how much performance has improved
Run charts to chart output around the 14-day central tendency
6.
Which quality tool examines patterns, flow, and causes of variation of data points over time?
YOUR
ANSWER
CORRECT
ANSWER
Quality function deployment
Cause-and-effect matrix
Students t-test
Statistical process control
7.
A vice president of a major retailer is trying to reduce the wait time for customers in the checkout line
by appropriately opening checkout lines. To do this, the VP needs to know the relationship and
degree of correlation between monthly customer visits and area population.
Which tool should be used in this situation?
YOUR
ANSWER
CORRECT
ANSWER
Pareto chart
Control chart
Scatter plot
Histogram
8.
Which two company practices reflect the guiding principles of Six Sigma?
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Choose 2 answers
YOUR
ANSWER
CORRECT
ANSWER
A company tries to reduce variation in the quality of products it offers.
A company emphasizes the quality of suppliers because the quality of
outputs are determined by the quality of inputs.
A company emphasizes the variety of suppliers because the variety of
outputs are determined by the variety of inputs.
A company tries to reduce the variety in the kinds of products it offers.
9.
Six Sigma is adopted by a manufacturing company.
How can the company use Six Sigma to establish quality improvement?
YOUR
ANSWER
CORRECT
ANSWER
There should be no more than 3.4 defects per million products from a
manufacturing company statistically.
There should be no more than 6.8 defects per million products from a
manufacturing company statistically.
There should be no more than 15% of defects per million products from
a manufacturing company statistically.
There should be no more than 10% of defects per million products from
a manufacturing company statistically.
10.
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the
length of the rulers?
YOUR
ANSWER
CORRECT
ANSWER
Performance
Features
Conformance
Serviceability
Aesthetics
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11.
Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause
analysis, emphasizes a bottom-up approach to quality, and considers standardization and quality
control to move together in improvement?
YOUR
ANSWER
CORRECT
ANSWER
Six Sigma
Goldratt’s theory of constraints
Deming’s 14 points for management
Taguchi methods
Ishikawa’s quality circle
12.
Which quality management philosophy assigns cost to quality, defines quality by how well a product
can be used for its intended purpose, and uses Pareto charts?
YOUR
ANSWER
CORRECT
ANSWER
Deming’s 14 points for management
Juran Institute’s management theory
Taguchi methods
Shewhart cycle
Crosby’s “Quality Is Free”
13.
A clothing retailer sends out evaluations to customers to rate quality as “outstanding,” “good,”
“average,” and “bad.”
If the retailer wants to know the annual frequency of each evaluation category, which tool should the
retailer use?
YOUR
ANSWER
CORRECT
ANSWER
Pareto chart
Control chart
Scatter plot
Histogram
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14.
An appliance manufacturer has two factories located around the world, each with its own capacity:
• F1 can make 8 appliances per day.
• F2 can make 10 per day.
The factories can deliver to two different distribution centers. Every day each distribution center mus
receive 9 appliances each.
The cost to deliver appliances from each factory to each distribution center is listed in the table
below:
Distribution Center 1 Distribution Center 2
F1 $4
$3
F2 $8
$3
Using the factory production constraints and the delivery costs in the above matrix, what is the
lowest cost to deliver all 18 appliances to the distribution centers?
YOUR
ANSWER
CORRECT
ANSWER
$3
$67
$81
$98
$114
15.
A children’s clothing retailer is looking to build a store in a city that happens to be close to one of the
company’s distribution centers. The retailer opens a retail store on this city’s busiest street, which
also has other clothing retailers and a department store.
Which two factors were influential in opening this store at this location?
Choose 2 answers
YOUR
ANSWER
CORRECT
ANSWER
Labor productivity
Taxes
Proximity to customers
Cost of labor
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Related Questions
Question 2
Discuss the costs and benefits of quality management to JBD and how it might
influence its marketing management.
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multiple choice
3. For the purposes of financial statements prepared under generally accepted accounting standards (GAAP), companies:to. They should use absorption costingb. They should use variable costingc. they can use variable costing, but most companies use absorption costingd. can use absorption costing, but most companies use variable costing
4. With regard to quality, the costs that a company must emphasize to improve its quality are:to. External failure costsb. Internal failure costsc. Assessment costsd. Prevention costs
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TERM PAPER TITLE: Difference Between Quality Control and Quality Assurance
NO PLAGIARISM PLEASE!!!
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Assess the pros and cons of Sam’s decision to use focus groups to generate the list of questions for service quality in place of using standard scale, SERVQUAL.?
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What kind of recommendations can be used to bring areas of noncompliance into compliance with the mission of the Florida Re-Entry Subdivision (aka Recovery, Treatment, and Rehabilitation).
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Pls help ASAP
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what is the difference between customer statement and problem statement?
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Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.)
Question
The case study from the Customer Manufacturing Group (2010) outlines the business process improvement that was undertaken within a company. Discuss what this case study demonstrates about how business process improvement should be taken within companies.
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Design a Problem statement for “Sales order Management System”.
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several fast food chains, after their success with offering customers fresh salads and do downplay the image of selling unhealthy food began adding fresh fruit plates to their menus. At about the same time and seemingly in direct conflict with this "healthy "strategy several other fast food chains began offering fat and calorie laden items to their menu. Using the above senario : Name some other products that are popular despite known risk.
arrow_forward
IV. The following data represent the number of
dishes that are broken at a restaurant while
loading and unloading the dishwasher. The total
number of dishes washed varies daily. Construct a
p chart for these data. What can you conclude
about the situation? Do you have any
recommendations?
Total Number of dishes
washed
465
425
500
Day
Number of broken
Day
Total Number of dishes
Number of broken
dishes
51
42
washed
465
dishes
39
1
13
14
425
500
500
41
15
16
55
51
4
500
53
47
425
425
425
44
17
18
19
425
425
425
38
44
41
39
41
465
47
20
465
48
500
500
425
465
56
43
46
21
465
500
500
42
10
22
23
47
51
11
12
49
24
465
36
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Volumetric Glassware: Utility and Calibration (Dry Lab)
Table B1: Calculation of a 100-mL Volumetric Flask.
temperature of the Distilled H2O (°C)
27
density of distilled H2O at calibration temperature
mass (g) of volumetric flask + distilled H₂O
Trial 1
198.5893
Trial 2
198.6114
Trial 3
mass (g) of dry volumetric flask
98.6563
98.7503
198.6001
98.7145
mass (g) of distilled H₂O
m true g
calculated volume of water dispensed, cm³
corrected volume, V20 °c, cm³
average corrected volume, V20 °C, cm³
standard deviation (4 sig figs)
%RSD (2 sig figs)
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Describe the following considerations required when measuring the performance or the effectiveness of risk control programmes:
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1.) For operations managers, one of the most important jobs is to deliver healthy, safe, and quality products and services to customers. The development of poor-quality products, because of inadequate design and production processes, not only results in higher production costs but also leads to injuries, lawsuits, and increased government regulation. Discuss the Four major categories of costs associated with quality/Cost of Quality (COQ). 2.) A Tema Oil Refinery (TOR) Ltd, must decide among three sites for the construction of a new oil storage facility. The firm has selected the six factors listed below in Table1 as a basis for evaluation and has assigned rating weights from 1 to 5 on each factor. Mr. Isaac Osei the Managing Director has rated each location for each factor on a 1 to 100-point basis. Requirements (a) Which site will be recommended based on total weighted scores? (b) If location B’s score for Proximity to port facilities was reset at 90, how would the result change?…
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Purchasing and Supply Chain Management
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Related Questions
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- Assess the pros and cons of Sam’s decision to use focus groups to generate the list of questions for service quality in place of using standard scale, SERVQUAL.?arrow_forwardWhat kind of recommendations can be used to bring areas of noncompliance into compliance with the mission of the Florida Re-Entry Subdivision (aka Recovery, Treatment, and Rehabilitation).arrow_forwardPls help ASAParrow_forward
- what is the difference between customer statement and problem statement?arrow_forwardCustomer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.) Question The case study from the Customer Manufacturing Group (2010) outlines the business process improvement that was undertaken within a company. Discuss what this case study demonstrates about how business process improvement should be taken within companies.arrow_forwardDesign a Problem statement for “Sales order Management System”.arrow_forward
- several fast food chains, after their success with offering customers fresh salads and do downplay the image of selling unhealthy food began adding fresh fruit plates to their menus. At about the same time and seemingly in direct conflict with this "healthy "strategy several other fast food chains began offering fat and calorie laden items to their menu. Using the above senario : Name some other products that are popular despite known risk.arrow_forwardIV. The following data represent the number of dishes that are broken at a restaurant while loading and unloading the dishwasher. The total number of dishes washed varies daily. Construct a p chart for these data. What can you conclude about the situation? Do you have any recommendations? Total Number of dishes washed 465 425 500 Day Number of broken Day Total Number of dishes Number of broken dishes 51 42 washed 465 dishes 39 1 13 14 425 500 500 41 15 16 55 51 4 500 53 47 425 425 425 44 17 18 19 425 425 425 38 44 41 39 41 465 47 20 465 48 500 500 425 465 56 43 46 21 465 500 500 42 10 22 23 47 51 11 12 49 24 465 36arrow_forwardCASE STUDYFrom Holiday Inns to the InterContinental Hotels GroupThe history of the Holiday Inn motel chain is one of the great success stories in United States business. Its founder, Kemmons Wilson, while vacationing in the early-1950s, found the motels he stayed in to be small, expensive, and of unpredictable quality. This discovery, along with an unprecedented amount of highway travel due to the new, integrated interstate highway program, triggered a realization: there was an unmet customer need—a gap in the market for quality accommodations. Holiday Inn was founded to meet that need. From the beginning, Holiday Inn set the standard for offering motel features such as air-conditioning and icemakers while keeping room rates reasonable. These amenities enhanced the motels’ popularity, and motel franchising, which was Wilson’s own invention, made rapid expansion possible. By 1960, Holiday Inn hotels could be found in virtually every major city and on every major highway. Before the…arrow_forward
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SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning