MGT 6304 vii

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Houston Community College *

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6304

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Management

Date

Jan 9, 2024

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pptx

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15

Uploaded by Obawole

Return to MobileGo Quadri Lawal Columbia Southern University Managing Complex Projects MGT 6304 Dr. Stephen, Onu 21st October, 2023
MobileGo-Background Information The company specializes in offering prepaid cellphones, limiting their sales exclusively to specific designated markets. Their primary sales strategy involves conducting transactions online and via phone calls, ensuring convenient accessibility for their customer base. With a team of thirty-six dedicated customer service professionals, the company prioritizes efficient and personalized customer support. (Lorko et al., 2021)
MobileGo Project Requirements/Activities The call center software plays a pivotal role in managing customer interactions, ensuring a smooth and responsive customer service experience. The company relies on sophisticated business system software to streamline various aspects of its operations, enhancing overall efficiency and productivity (Lorko et al., 2021).
Work Breakdown Structure
Resource Allocation Outside consultants Project Manager: 1 Business System Project Lead: 1 Business System Implementation Team: 3 members Wireless System Project Lead: 1 Wireless System Implementation Team: 3 members Relocation Project Lead: 1 Relocation Team: 2 members Workstation Project Lead: 1 Workstation Upgrade Team: 2 members ( Bustillo et al., 2022)
Earned Value Metrics The following are the earned value metrics: Planned Value (PV) Actual Cost (AC) Earned Vaule (EV) Schedule Variance (SV) Cost Variance (CV) Cost Performance Index (CPI) Schedule Performance Index (SPI) (Shimpi. K., 2020)
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