D253 Task 1 Assignment_Dec-2023

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Western Governors University *

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Jan 9, 2024

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D253 - TASK 1: Becoming an Effective Values-Based Leader Name: Student ID: Date: December 26, 2023 A. Complete the VIA Character Strengths Survey using the “ VIA Character Strengths Survey ” web link, and use the results of the survey to complete the following: 1. Describe an experience in which you used one of your five signature strengths (i.e., the first five) from the survey results to overcome a challenge. My company recently went through some changes to make the clinical research process more efficient. As a result, my team's responsibilities grew, and we were tasked with creating budgets for clinical trials. This required us to learn new things and use a new system. I was excited to learn and became skilled at it, but some of my colleagues struggled and eventually left the team. a. Explain how you could apply the strength identified in part A1 as a values-based leader in your new position as the customer service manager from the scenario. After working in customer service for two years, I've learned that it's crucial to have a good understanding of our organization's core values: excellence, integrity, humility, trust, growth, and respect. As a leader, I believe it's also important to know my own values, beliefs, and emotions. I enjoy learning and believe it helps me be a better leader. My goals include learning to build trust, communicate clearly, make data-driven decisions, prioritize effectively, make ethical choices, and create a supportive work environment. 2. Describe an experience in which being stronger in one of your five lesser strengths (i.e., the last five) from the survey results could have positively influenced the outcome. Every year, my crew in the finance department has to take care of the Research and Development fiscal plan and budget for our company. I was part of the gang that was supposed to check out how the business units doing clinical trials were doing financially, and then suggest ways to save money. Unfortunately, we didn't work well as a team, so the project didn't go that great. Because we didn't collaborate much or share our knowledge, it was tough to figure out how each business unit was doing, and we couldn't come up with the best ideas to save cash. Plus, the way we talked to each other was kinda bad, and it messed up how we made decisions. If we'd worked together better, we would've been able to look at the finances of each business unit more
thoroughly, and then given better suggestions on how to save money. If we'd pooled our expertise, the whole finance department would've done better, and the whole company too. a. Explain how improving the lesser strength identified in part A2 will help accelerate your values-based leadership abilities in your new position as the customer service manager. Improving teamwork in my role as a customer service manager will accelerate my values-based leadership abilities by promoting collaboration, effective communication and shared values alignment within the team, leading to excellent customer service. b. List three actions you can take to grow in the area identified in part A2. Clearly outline my team’s goals to keep everyone working toward our common objectives. Clearly define each team member’s role. Mediate conflict right away. B. To set the tone for your new team, explain to them who you are as a values-based leader by doing the following: 1. List your top three values as a values-based leader from the “ List of Values ” web link. - Commitment - Leadership - Integrity a. Explain how you will use these values to serve the team and organization in the scenario. I involve the team in decision-making and communicate core values to promote ownership and commitment, leading to better alignment with organizational principles. Leading by example with organization values inspires and guides team growth. I'll promote open communication by holding regular meetings, one-on- one discussions, and feedback sessions to improve our customer service. C. Based on your understanding of who you are as a leader after completing parts A and B, address the following points: 1. Discuss two leadership challenges relevant to ethics and values you could face as the new customer service manager regarding selecting and announcing the new team lead. I am committed to approaching these challenges with transparency,
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