MT203_Unit10_Assignment

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Purdue Global University *

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203

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Management

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Jan 9, 2024

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1 Unit 10 Assignment: Global Team Acclimatization Purdue University Global MT203: Human Resource Management Professor Hone December 23 rd , 2023
2 AlternativeSource, Inc. (ASI), an alternative-energy company, has recently been notified of issues with their new employees as they have started to face culture shock in their India market. Jorge was hired by ASI as the global team manager and has hired his previous team to work in this mentioned market, but the team was not ready to work in this part of the globe. The team has not been performing well and have started to feel frustrated due to their client’s lack of cooperation and their own families not being able to acclimate to the culture in India. Jorge originally made hires for his team based on the ability to perform the role and diversity but not based on the diversity of their global client. Although these were well qualified individuals, these were all individuals from North America that were not accustomed to the culture that they are experiencing in India. The ASI employee handbook does state that it is based on abilities as well as diversity, which is where Jorge failed to follow through with his hiring decisions. Those hired for this role should have had experience working in this country, such as locals, or those that have experience working in the country in the past. Along with experience with Indian culture, those hired for the role should have been asked questions on how they would handle certain interactions or how they would feel about the country that they we’re going to. Jorge should have weighed up his candidates and made the best decision for the market, and not solely based on ability or skills to complete certain aspects of the job. The failure here has led to a breakdown in business through lack of sales, customer satisfaction, and poor employee morale. When going into a new setting, a hiring manager or HR department should always be as transparent as possible about the role, including the culture. Probing questions on the country should have been asked to prepare candidates, and training on dealing with clients in India should have been offered prior to the team leaving for India. This training and immersion in the
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