In-Class Assignment
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Seneca College *
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Course
743
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Marketing
Date
Feb 20, 2024
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docx
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Marketing Research Principles (MKTG 743)
In-class Exercise: Identify the marketing research problem and possible marketing research objectives
REVIEW
•
Marketing Problem
- Key challenges/questions faced by management
•
Marketing Research Problem
- Restatement of the marketing
problem in research terms, from the researcher’s perspective
•
Marketing Research Objectives: •
Defines the specific information needed to solve the MR problem
•
Must be written in such a way that can be answered directly by the
study
________________________________________________________________
For each of the following scenarios, identify the Marketing Research Problem
and two Marketing Research Objectives
that will address the marketing problem/opportunity.
1) Marketing Problem
•
Should we increase the training for customer service reps? Marketing Research Problem
What is the impact of increased training for customer service reps?
How do our
customers think about the service that our customer service reps give?
MR Objectives
1: Determine the impact of improved training for customer service reps on customer satisfaction levels
2:
Evaluate the level of competence shown by customer service reps after
advanced training.
2) Marketing Problem
•
Should we change the customer service strategy? (
customer research
)
MR Problem
How do our customers rate the effectiveness of our customer service strategy?
What are the advantages and disadvantages of the current service strategy?
MR Objectives
1: Assess the impact of customer service strategies on customer loyalty.
2: To identify ways to better meet consumer needs and improve customer service
strategy.
3) Marketing Problem
•
Consumers view the GM Pontiac brand, as stodgy and outdated. MR Problem
What specific thing do customers don't like about the GM Pontiac brand? What unique needs do the GM Pontiac brand customers have? What are consumers’ perceptions about other competitors?
MR Objectives
1: Discover the unique aspects that influence consumer perceptions of GM
Pontiac.
2: Comparative study of consumer views about the GM Pontiac brand versus
competitors
4) Marketing Problem
•
Should Starbucks open at Centennial College in Progress Campus? MR Problem
How much do students in Progress Campus usually spend on buying one coffee?
How many times do they buy coffee in one week? What are the competitors and how do they present on Centennial College Progress Campus?
MR Objectives
1: Assess market demand at the Centennial College Progress campus and analyze audience preferences.
2: Evaluating the presence and popularity of competitors.
5) Decision Problem
•
What should be the pricing strategy for the Apple iPhone of the new
version?
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Related Questions
1. To assess the position of a particular brand in the marketplace relative to the competition, a company would conduct
A.a consumer segmentation study
B.concept development research
C. a competitive product study
D. brand awareness research
2.
The systematic design, collection, recording, analysis, interpretation, and reporting of information pertinent to a particular marketing decision facing a company is
A.marketing intelligence
B.marketing research
C.buyer behavior research
D.concept development research
arrow_forward
1) A type of Informal or Preliminary Research Techniques:
A. Content analysis
B. Key contacts
C. Survey research
D. Experimental research
2) Personal events include:
A. Leisure
B. Sports
C. Anniversaries
D. Recreation
3) Which one of the following is part of the Crisis Lifecycle?
A. Stimulation
B. Reputation
C. Detection
D. Segmentation
4) PEST technique of analyzing the environment cover four categories, all of the following are part of it except:
A. Political
B. Social
C. Technological
D. Ecological
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13.
14.
Why should an organization do market research?
What are the steps in market research?
arrow_forward
QUESTIONProvide a comprehensive evaluation of the characteristics and limitations associated withthe use of a survey method for a market research study
arrow_forward
Hello,
Please prepare a marketing research report in MS word and upload the file here.
You should follow the steps blow.
1 Define the research problem
2 Conduct a literature review
3 Develop the research questions
4 Design the research methodology
5 Collect the data
6 Analyze the data
7 Draw conclusions and make recommendations
8 Present the findings
9 Evaluate the research process
Please use the same sample project and draft a research report which should include table of contents, literature review and all the important ingredients of the report.
The contents of the report can be brief but it should cover all the important heading.
arrow_forward
1. Describe the marketing research process with the use of a diagram.
2. Define marketing research and explain why companies have to engage in this exercise.
3. Identify five sources of secondary data and describe how these can be used in marketing research.
arrow_forward
Hello,
Please prepare a marketing research report presentation in power point and upload the file here.
You should follow the steps blow.
1 Define the research problem
2 Conduct a literature review
3 Develop the research questions
4 Design the research methodology
5 Collect the data
6 Analyze the data
7 Draw conclusions and make recommendations
8 Present the findings
9 Evaluate the research process
Please use the same sample project and draft a research report which should include table of contents, literature review and all the important ingredients of the report.
The contents of the report can be brief but it should cover all the important heading.
arrow_forward
Cite an instances that will prove that experimental is accurate, and reliable research methodology
arrow_forward
Research Topic: The study of customers’ behavior towards online shopping as opposed to in-store at a Supermarket.
Research Design:
What type of research style is best for this topic: descriptive, or exploratory? Qualitative or quantitative?
What are some best research questions centered around this topic?
arrow_forward
Write the mentioned words in the order of research process: Research question, Research Objective and Research idea
a.
Research question, Research idea, Research Objective
b.
Research idea, Research question, Research Objective
c.
Research idea, Research Objective, Research question
d.
Research Objective, Research idea, Research question
arrow_forward
Differentiate between Qualitative and Quantitative Research on the basis of following parameters:
• Purpose
• Data collection sources
• Sampling Technique
• Sample Size
• Instrument
arrow_forward
Which of the following is used to gather preliminary information?
Question 2 options:
A)
Causal Research
B)
General Research
C)
Exploratory Research
D)
Descriptive Research
arrow_forward
Q4) Briefly define and discuss the six steps of the marketing research process.
arrow_forward
Outline the most important uses of computer technology in marketing research. Important uses of computer technology in marketing research include (1) a marketing information system (MIS)—a planned, computer based system designed to provide managers with a continuous fl ow of information relevant to their specifi c decision-making needs and areas of responsibility; (2) a marketing decision support system (MDSS)—a marketing information system component that links a decision maker with relevant databases and analysis tools; (3) data mining—the process of searching through consumer information fi les or data warehouses to detect patterns that guide marketing decision making; (4) business intelligence—the process of gathering information and analyzing it to improve business strategy, tactics, and daily operations; and (5) competitive intelligence—the form of business intelligence that focuses on fi nding information about competitors using published sources,…
arrow_forward
Based on the AMA's definition of marketing
research, which of the following is not one
of the uses of marketing research? *
To generate, refine, and evaluate marketing
actions
To monitor marketing performance
To solve general, not specific, marketing
problems
To improve marketing as a process
Dorcrintive research designs can generate
arrow_forward
Using the below Topic and Research Questions provide details on
1. the focus of the Research
2. Research Methodology
Type of research design
Ethical considerations and justification of its appropriateness to the area of study
Research instrument (e.g. questionnaire, interview schedule) Sample selection
Data collection
Proposed analysis of data and choice of statistical tests )
.
An examination of the Impact of staff absenteeism on the operation at Sandals South Coast.
Research Questions
What are the types of absenteeism currently experienced at Sandals South Coast?
What are the primary reasons for staff absenteeism at Sandals South Coast, and how do they differ across different departments?
How does the working environment/conditions at Sandals South Coast affect absenteeism?
What strategies are currently employed at Sandals South Coast to manage absenteeism?
arrow_forward
5
arrow_forward
A. Creative Illustration – using your own experience, creatively illustrate the steps involved in consumer decision process.
arrow_forward
a. Create research objective on product quality toward customer buying behaviour.
b. Create research objective on product price toward customer buying behaviour.
c. Create research objective on product promotion toward customer buying behaviour.
arrow_forward
9-
The main function of business research is to:
a.
Attempt to forecast the future behaviour of market only
b.
Provide the solution to a business problem.
c.
Identify organizational needs only
d.
Provide information to assist managers in making business decisions
Clear my choice
arrow_forward
Define the difference between an Analysis Report and a Recommendation Report.
arrow_forward
Which one of the following types of research would be chosen if a company needs to conduct problem-identification research?
Select one:
a.Segmentation research
b.Product research
c.Pricing research
d.Image research
arrow_forward
Differentiate Qualitative and Quantitative Research on the basis of following parameters:
1.Purpose
2.Data collection sources
3.Sampling Technique
4.Sample Size
5.Generalizability
6.Research approach
7.Question Format
8.Data Format
9.Analysis
10.Instrument
arrow_forward
SEE MORE QUESTIONS
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Related Questions
- 1. To assess the position of a particular brand in the marketplace relative to the competition, a company would conduct A.a consumer segmentation study B.concept development research C. a competitive product study D. brand awareness research 2. The systematic design, collection, recording, analysis, interpretation, and reporting of information pertinent to a particular marketing decision facing a company is A.marketing intelligence B.marketing research C.buyer behavior research D.concept development researcharrow_forward1) A type of Informal or Preliminary Research Techniques: A. Content analysis B. Key contacts C. Survey research D. Experimental research 2) Personal events include: A. Leisure B. Sports C. Anniversaries D. Recreation 3) Which one of the following is part of the Crisis Lifecycle? A. Stimulation B. Reputation C. Detection D. Segmentation 4) PEST technique of analyzing the environment cover four categories, all of the following are part of it except: A. Political B. Social C. Technological D. Ecologicalarrow_forward13. 14. Why should an organization do market research? What are the steps in market research?arrow_forward
- QUESTIONProvide a comprehensive evaluation of the characteristics and limitations associated withthe use of a survey method for a market research studyarrow_forwardHello, Please prepare a marketing research report in MS word and upload the file here. You should follow the steps blow. 1 Define the research problem 2 Conduct a literature review 3 Develop the research questions 4 Design the research methodology 5 Collect the data 6 Analyze the data 7 Draw conclusions and make recommendations 8 Present the findings 9 Evaluate the research process Please use the same sample project and draft a research report which should include table of contents, literature review and all the important ingredients of the report. The contents of the report can be brief but it should cover all the important heading.arrow_forward1. Describe the marketing research process with the use of a diagram. 2. Define marketing research and explain why companies have to engage in this exercise. 3. Identify five sources of secondary data and describe how these can be used in marketing research.arrow_forward
- Hello, Please prepare a marketing research report presentation in power point and upload the file here. You should follow the steps blow. 1 Define the research problem 2 Conduct a literature review 3 Develop the research questions 4 Design the research methodology 5 Collect the data 6 Analyze the data 7 Draw conclusions and make recommendations 8 Present the findings 9 Evaluate the research process Please use the same sample project and draft a research report which should include table of contents, literature review and all the important ingredients of the report. The contents of the report can be brief but it should cover all the important heading.arrow_forwardCite an instances that will prove that experimental is accurate, and reliable research methodologyarrow_forwardResearch Topic: The study of customers’ behavior towards online shopping as opposed to in-store at a Supermarket. Research Design: What type of research style is best for this topic: descriptive, or exploratory? Qualitative or quantitative? What are some best research questions centered around this topic?arrow_forward
- Write the mentioned words in the order of research process: Research question, Research Objective and Research idea a. Research question, Research idea, Research Objective b. Research idea, Research question, Research Objective c. Research idea, Research Objective, Research question d. Research Objective, Research idea, Research questionarrow_forwardDifferentiate between Qualitative and Quantitative Research on the basis of following parameters: • Purpose • Data collection sources • Sampling Technique • Sample Size • Instrumentarrow_forwardWhich of the following is used to gather preliminary information? Question 2 options: A) Causal Research B) General Research C) Exploratory Research D) Descriptive Researcharrow_forward
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SEE MORE QUESTIONS
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Recommended textbooks for you
- Contemporary MarketingMarketingISBN:9780357033777Author:Louis E. Boone, David L. KurtzPublisher:Cengage Learning
Contemporary Marketing
Marketing
ISBN:9780357033777
Author:Louis E. Boone, David L. Kurtz
Publisher:Cengage Learning