In-Class Assignment

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School

Seneca College *

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Course

743

Subject

Marketing

Date

Feb 20, 2024

Type

docx

Pages

3

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Marketing Research Principles (MKTG 743) In-class Exercise: Identify the marketing research problem and possible marketing research objectives REVIEW Marketing Problem - Key challenges/questions faced by management Marketing Research Problem - Restatement of the marketing problem in research terms, from the researcher’s perspective Marketing Research Objectives: Defines the specific information needed to solve the MR problem Must be written in such a way that can be answered directly by the study ________________________________________________________________ For each of the following scenarios, identify the Marketing Research Problem and two Marketing Research Objectives that will address the marketing problem/opportunity. 1) Marketing Problem Should we increase the training for customer service reps? Marketing Research Problem What is the impact of increased training for customer service reps? How do our customers think about the service that our customer service reps give? MR Objectives 1: Determine the impact of improved training for customer service reps on customer satisfaction levels 2: Evaluate the level of competence shown by customer service reps after advanced training. 2) Marketing Problem Should we change the customer service strategy? customer research MR Problem How do our customers rate the effectiveness of our customer service strategy? What are the advantages and disadvantages of the current service strategy?
MR Objectives 1: Assess the impact of customer service strategies on customer loyalty. 2: To identify ways to better meet consumer needs and improve customer service strategy. 3) Marketing Problem Consumers view the GM Pontiac brand, as stodgy and outdated. MR Problem What specific thing do customers don't like about the GM Pontiac brand? What unique needs do the GM Pontiac brand customers have? What are consumers’ perceptions about other competitors? MR Objectives 1: Discover the unique aspects that influence consumer perceptions of GM Pontiac. 2: Comparative study of consumer views about the GM Pontiac brand versus competitors 4) Marketing Problem Should Starbucks open at Centennial College in Progress Campus? MR Problem How much do students in Progress Campus usually spend on buying one coffee? How many times do they buy coffee in one week? What are the competitors and how do they present on Centennial College Progress Campus? MR Objectives 1: Assess market demand at the Centennial College Progress campus and analyze audience preferences. 2: Evaluating the presence and popularity of competitors. 5) Decision Problem What should be the pricing strategy for the Apple iPhone of the new version?
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