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School

Delgado Community College *

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Course

201

Subject

Marketing

Date

Feb 20, 2024

Type

docx

Pages

7

Uploaded by DukeTurkey3269

Marketing _________ is engaging customers and managing profitable customer relationships Goals of Marketing 1. Attract new customers by promising superior value 2. Keep and grow current customers by delivering satisfaction Marketing Process Creating and Capturing Customer Value -understand the marketplace and customer needs and wants -Design a customer value-driven marketing strategy -construct an integrated marketing program that delivers superior value -engage customers, build profitable relationships, and create customer delight -capture value from customers to create profits and customer equity Needs physiological necessity -states of felt deprivation -physical: food, clothing, warmth, safety -social: belonging and affections Wants Form taken by human needs when shaped by culture and individual personality Demands Human wants that are backed by buying power Market Offerings Products, services, information or experiences Market Segmentation refers to dividing the markets into segments of customers Target Marketing which segments to go after Four P's of Marketing Product, Price, Place, Promotion Customer Lifetime Value the value of the entire stream of purchases a customer makes over a lifetime of patronage Share of Customer
portion of the customer's purchasing in their product categories Customer Equity Total combined customer lifetime values of all of the company's customers Customer Relationship Groups Strangers: Low potential profitability and short term projected loyalty Barnacles: Low potential profitability and long term projected loyalty Butterflies: High potential profitability and short term projected loyalty True Friends: High potential profitability and long term projected loyalty Value Proposition dictate how firms will differentiate and position their brands in the marketplace Steps in Strategic Planning -Defining the company mission -settling company objective and goals -designing the business portfolio -planning marketing and other functional strategies Mission Statement statement of the organization's purpose BCG Growth-Share Matrix Cash cow: High market share, low market growth rate Dog: Low market share, low market growth rate Star: High market share, high market growth rate Question Mark: low market share, high market growth rate The Product/Market Expansion Grid Market Penetration: existing markets and existing products Product Development: existing markets and new products Market development: new markets and existing products Diversification: new markets and new products Microenvironment Actors close to the company that affect its ability to serve its customers (The company, suppliers, marketing intermediaries, competitors, publics, customers) Macroenvironment Larger societal forces that effect the microenvironment (Demographic, economic, natural, technological, political, cultural) The key concept around marketing environment is it can be proactively manages
Market information systems The buyer decision process allows marketers to get inside a customers types of segmentation -Geographic -Behavioral -Demographic -Psychographic Product line closely related products with similar functions and customer groups Product Mix Decisions Width- the number of different lines a company will carry Length-Total number of items a company carries within its lines Depth- number of versions offered for each product in the line Consistency- Relativity of the various product lines in end use, production requirements, distribution channels, or some other aspect Four Service Characteristics -Intangibility -Variability -Inseparability -Perishability Brand -design, symbol, term, or word that identifies a company or product -a promise delivered repeatedly Brand Sponsorship National brands- marketed under the manufacturer's own name Store brands- created and owned by a reseller of a product or service Licensing- use names and symbols created by other companies or well-known movie characters or celebrities for a fee Co-branding- use the established brand names of two different companies on the same product According to the five-step model of the marketing process, the first step in marketing is ________. Understanding the marketplace and customer needs and wants
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