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Marketing
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Feb 20, 2024
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Marketing
_________ is engaging customers and managing profitable customer relationships
Goals of Marketing
1. Attract new customers by promising superior value
2. Keep and grow current customers by delivering satisfaction
Marketing Process
Creating and Capturing Customer Value
-understand the marketplace and customer needs and wants
-Design a customer value-driven marketing strategy
-construct an integrated marketing program that delivers superior value
-engage customers, build profitable relationships, and create customer delight
-capture value from customers to create profits and customer equity
Needs
physiological necessity
-states of felt deprivation
-physical: food, clothing, warmth, safety
-social: belonging and affections
Wants
Form taken by human needs when shaped by culture and individual personality
Demands
Human wants that are backed by buying power
Market Offerings
Products, services, information or experiences
Market Segmentation
refers to dividing the markets into segments of customers
Target Marketing
which segments to go after
Four P's of Marketing
Product, Price, Place, Promotion
Customer Lifetime Value
the value of the entire stream of purchases a customer makes over a lifetime of patronage
Share of Customer
portion of the customer's purchasing in their product categories
Customer Equity
Total combined customer lifetime values of all of the company's customers
Customer Relationship Groups
Strangers: Low potential profitability and short term projected loyalty
Barnacles: Low potential profitability and long term projected loyalty
Butterflies: High potential profitability and short term projected loyalty
True Friends: High potential profitability and long term projected loyalty
Value Proposition
dictate how firms will differentiate and position their brands in the marketplace
Steps in Strategic Planning
-Defining the company mission
-settling company objective and goals
-designing the business portfolio
-planning marketing and other functional strategies
Mission Statement
statement of the organization's purpose
BCG Growth-Share Matrix
Cash cow: High market share, low market growth rate
Dog: Low market share, low market growth rate
Star: High market share, high market growth rate
Question Mark: low market share, high market growth rate
The Product/Market Expansion Grid
Market Penetration: existing markets and existing products
Product Development: existing markets and new products
Market development: new markets and existing products
Diversification: new markets and new products
Microenvironment
Actors close to the company that affect its ability to serve its customers (The company, suppliers, marketing intermediaries, competitors, publics, customers)
Macroenvironment
Larger societal forces that effect the microenvironment (Demographic, economic, natural, technological, political, cultural)
The key concept around marketing environment is
it can be proactively manages
Market information systems
The buyer decision process allows marketers to
get inside a customers
types of segmentation
-Geographic
-Behavioral
-Demographic
-Psychographic
Product line
closely related products with similar functions and customer groups
Product Mix Decisions
Width- the number of different lines a company will carry
Length-Total number of items a company carries within its lines
Depth- number of versions offered for each product in the line
Consistency- Relativity of the various product lines in end use, production requirements, distribution channels, or some other aspect
Four Service Characteristics
-Intangibility
-Variability
-Inseparability
-Perishability
Brand
-design, symbol, term, or word that identifies a company or product
-a promise delivered repeatedly
Brand Sponsorship
National brands- marketed under the manufacturer's own name
Store brands- created and owned by a reseller of a product or service
Licensing- use names and symbols created by other companies or well-known movie characters or celebrities for a fee
Co-branding- use the established brand names of two different companies on the same product
According to the five-step model of the marketing process, the first step in marketing is ________.
Understanding the marketplace and customer needs and wants
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Related Questions
Marketing is managing profitable customer relationships. The aim of marketing is to create value for customers and to capture value from customers in return – a mutually rewarding exchange. Describe the major trends and external forces that are changing the marketing landscape in this age of customer relationships. *700 words*
arrow_forward
If the Company have no marketing strategy, explain the following consequence that might affect to their goals, mission and objectives.
a) Losing out to competitors
b) Losing market share to existing and start-up competitors
c) Gaining and retaining fewer customers
d) Missing out on opportunities for better targeting
e) Lack of planning and discourage to execute good ideas.
f) Easily collapse
g) No direction in attaining the company’s goals and objectives
h) Lack of management
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1. Briefly outline and explain what is marketing?
2. Suggest three reason why companies engaging in marketing.
3. Briefly outline four benefits of marketing to a company?
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This week we are going to chat about marketing analytics and business and consumer markets. Your tasks:
A study conducted by Adobe found that 77% of marketers surveyed believe that data on consumer purchase histories can improve marketing performance, yet only 21% actually use it. Similarly, 88% believe that behavioral data can have a similar impact, but only 20 % use it. These statistics highly a contradiction between the perception of marketing analytics' value and the actual frequency of execution of marketing analytics. Why do you think this is? If you were in charge of implementing marketing analytics in an organization, what hurdles would you expect to encounter and from whom, and how would you overcome them?
The practice of buying business products based of sealed competitive bids is popular among all types of business buyers. What are the advantages and disadvantages of this practice to buyers? Should companies always give the business to the lowest bidder? Why or why not?
arrow_forward
Marketing concepts and marketing managers
article to support each of the
marketing concept:
1Product profitablility models
2Strategies to engage shareholders in new product
development
3Evaluate marketing mix alternatives
4Internal/External risks associated wiht new product
development
Provide a brief explanation of why each article was chosen
and what specific advice it offers to the Marketing Managers Can you do this
separately for each article as well as provide the full reference for the
article thanks
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To create customer value and build strong
customer relationships, marketers know
they cannot go it alone; therefore, they
practice
Select one:
a. database marketing
O b. attractive Web site design
O c. partner relationship management
O d. customer equity
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Your company's marketing manager implements the company's new marketing strategy and tactics on the market. What types of information does your marketing manager need to monitor to judge the plan's implementation success and strategic effectiveness ?
a. human resources numbers, company budget, competitor campaigns
b. profits, customer relations, sales information, and competitor reactions
c. administrative costs, billing procedures, customer complaints, worker turnover rates
Please explain why you chose A,B or C
arrow_forward
1. Marketing involves, among others, "the delivery of value to consumers." However, the value a
consumer places on a particular product or service is subjective. If you are a marketer, how can
you increase your customer's assessment of your product/service. Use a product of your choice
as an example.
arrow_forward
According to the five-step
model of the marketing
process, a company should
before designing
a customer-driven
marketing strategy.
a.
construct an
integrated marketing
program
b.
build profitable
relationships with
customers
C.
understand the
marketplace and
customer needs and
wants
arrow_forward
From the current 7Ps of your chosen company (which is NETFLIX), suggest some strategies on how they can improve each marketing mix so they can continuously provide good experience and satisfaction to their target market.
NOTE: create strategies only for the PRODUCT and PRICE.
arrow_forward
1. What are the importance of having Customer Relationship Management in a company? State at least three advantages of having CRM in the company
2. Give one company that represents Color Marketing and know the reason why they use that color.
arrow_forward
Most marketing research studies which aim to assist a company with its marketing function are categorized as ___________ research.
Pure
Applied
Basic
Evaluative
None of these
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Marketing's job is not just to satisfy consumer wants as they exist at any particular point in time but also to keep looking for new and better ways to create value and serve consumers.
-True
-False
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What Is the Best Type of Marketing Research?
Many market researchers have their favorite research approaches or techniques, although different researchers often have different preferences. Some researchers maintain that the only way to really learn about consumers or brands is through in-depth, qualitative research. Others contend that the only legitimate and defensible form of marketing research uses quantitative measures.
Take a position: The best marketing research is quantitative in nature versus the best marketing research is qualitative in nature.
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Any company's marketing plan must include improving and maximizing customer loyalty and retention. Describe why this is the case and provide two examples of businesses that use this strategy.
arrow_forward
Marketing plan section
13
arrow_forward
According to Kotler (2008), "Marketing management is 'the art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value". Do you agree with Kotler's definition? Please support your position.
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1. What is the best activity recommended in market analysis that is suited for a coffee shop business?
2. Why is unique selling proposition important?
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What is the most important part of
the marketing plan?
Executive Summary
Company Profile
Budget
O Market Segmentation and Targeting
A company that wants to
implement a market orientation
would need to do what?
Do research on its customers,
competitors, and markets.
Do research on its location
Do research on its consumers,
customers and new trends
Do research on different marketing
strategies
arrow_forward
The marketing concept starts with a well-defined (clearly defined) market, focuses on customer needs, and integrates
(combines) all the marketing activities that affect customers. This means that within this orientation, marketing is taking
inside-out perspective.
Select one:
O True
O False
arrow_forward
Give Explanation and Examples
1.Identify and define several basic components underlying marketing .
2. Enumerate and explain traditional approaches of marketing.
Choose a classmate
- How will you promote/sell/hire your selected classmate in the most creative way possible.
arrow_forward
Please help me to find the answer for attached file
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The objectives/goals section offers more specifics about why readers arereading the marketing plan. What does the company want to achieve, bothoverall and with this particular marketing plan?
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One of the benefits of value driven marketing is attention to customer needs and wants will likely
result in:
recessions
O increased competition
O long-term loyalties.
O stronger relational dialogues among competing firms in the marketplace.
O all of the above
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As the Marketing Manager for Hearst Magazines, you're responsible for promoting a new magazine called By Invitation Only. You're in the process of developing your online marketing strategy and you've identified your target customers, targeted these customers through selected online channels, created compelling ad/post copy, determined appropriate metrics to track performance, and done so within budget.
Have you successfully completed all of the important steps in planning an online marketing campaign? If so, please say so. If not, please identify the step(s) that you've missed in the plan above.
arrow_forward
SEE MORE QUESTIONS
Recommended textbooks for you
Principles Of Marketing
Marketing
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
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Related Questions
- Marketing is managing profitable customer relationships. The aim of marketing is to create value for customers and to capture value from customers in return – a mutually rewarding exchange. Describe the major trends and external forces that are changing the marketing landscape in this age of customer relationships. *700 words*arrow_forwardIf the Company have no marketing strategy, explain the following consequence that might affect to their goals, mission and objectives. a) Losing out to competitors b) Losing market share to existing and start-up competitors c) Gaining and retaining fewer customers d) Missing out on opportunities for better targeting e) Lack of planning and discourage to execute good ideas. f) Easily collapse g) No direction in attaining the company’s goals and objectives h) Lack of managementarrow_forward1. Briefly outline and explain what is marketing? 2. Suggest three reason why companies engaging in marketing. 3. Briefly outline four benefits of marketing to a company?arrow_forward
- This week we are going to chat about marketing analytics and business and consumer markets. Your tasks: A study conducted by Adobe found that 77% of marketers surveyed believe that data on consumer purchase histories can improve marketing performance, yet only 21% actually use it. Similarly, 88% believe that behavioral data can have a similar impact, but only 20 % use it. These statistics highly a contradiction between the perception of marketing analytics' value and the actual frequency of execution of marketing analytics. Why do you think this is? If you were in charge of implementing marketing analytics in an organization, what hurdles would you expect to encounter and from whom, and how would you overcome them? The practice of buying business products based of sealed competitive bids is popular among all types of business buyers. What are the advantages and disadvantages of this practice to buyers? Should companies always give the business to the lowest bidder? Why or why not?arrow_forwardMarketing concepts and marketing managers article to support each of the marketing concept: 1Product profitablility models 2Strategies to engage shareholders in new product development 3Evaluate marketing mix alternatives 4Internal/External risks associated wiht new product development Provide a brief explanation of why each article was chosen and what specific advice it offers to the Marketing Managers Can you do this separately for each article as well as provide the full reference for the article thanksarrow_forwardTo create customer value and build strong customer relationships, marketers know they cannot go it alone; therefore, they practice Select one: a. database marketing O b. attractive Web site design O c. partner relationship management O d. customer equityarrow_forward
- Your company's marketing manager implements the company's new marketing strategy and tactics on the market. What types of information does your marketing manager need to monitor to judge the plan's implementation success and strategic effectiveness ? a. human resources numbers, company budget, competitor campaigns b. profits, customer relations, sales information, and competitor reactions c. administrative costs, billing procedures, customer complaints, worker turnover rates Please explain why you chose A,B or Carrow_forward1. Marketing involves, among others, "the delivery of value to consumers." However, the value a consumer places on a particular product or service is subjective. If you are a marketer, how can you increase your customer's assessment of your product/service. Use a product of your choice as an example.arrow_forwardAccording to the five-step model of the marketing process, a company should before designing a customer-driven marketing strategy. a. construct an integrated marketing program b. build profitable relationships with customers C. understand the marketplace and customer needs and wantsarrow_forward
- From the current 7Ps of your chosen company (which is NETFLIX), suggest some strategies on how they can improve each marketing mix so they can continuously provide good experience and satisfaction to their target market. NOTE: create strategies only for the PRODUCT and PRICE.arrow_forward1. What are the importance of having Customer Relationship Management in a company? State at least three advantages of having CRM in the company 2. Give one company that represents Color Marketing and know the reason why they use that color.arrow_forwardMost marketing research studies which aim to assist a company with its marketing function are categorized as ___________ research. Pure Applied Basic Evaluative None of thesearrow_forward
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SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Principles Of MarketingMarketingISBN:9780134492513Author:Kotler, Philip, Armstrong, Gary (gary M.)Publisher:Pearson Higher Education,MarketingMarketingISBN:9781259924040Author:Roger A. Kerin, Steven W. HartleyPublisher:McGraw-Hill EducationFoundations of Business (MindTap Course List)MarketingISBN:9781337386920Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage Learning
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ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Pearson Higher Education,
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Marketing
ISBN:9781259924040
Author:Roger A. Kerin, Steven W. Hartley
Publisher:McGraw-Hill Education
Foundations of Business (MindTap Course List)
Marketing
ISBN:9781337386920
Author:William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:Cengage Learning
Marketing: An Introduction (13th Edition)
Marketing
ISBN:9780134149530
Author:Gary Armstrong, Philip Kotler
Publisher:PEARSON
Contemporary Marketing
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ISBN:9780357033777
Author:Louis E. Boone, David L. Kurtz
Publisher:Cengage Learning