Digital Business Plan
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Grand Canyon University *
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Feb 20, 2024
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DIGITAL BUSINESS PLAN
1
Digital Business Plan
Mason Maynard
Grand Canyon University
MKT-607
Wendi Ennis
September 27, 2023
DIGITAL BUSINESS PLAN
2
Digital Business Plan
Digital media is essential for Fahrrad's promotional efforts in the digital age. Digital media is used in our comprehensive promotional strategy to reach our target audience, build brand recognition, and grow our business. Fahrrad should implement a digital marketing strategy
that covers digital marketing strategies, the influence of digital media, different types and options
of digital media, the relationship between digital marketing and relationship-building, and methods for monitoring and assessing effectiveness to grow.
Digital Marketing Strategies
The goal is 100% brand awareness growth in four quarters. Increase online and brick-
and-mortar sales by 100% in the next two fiscal quarters. Engage and delight customers with digital interactions. Fahrrad's unique brand equity requires careful cultivation and strategic refinement (Kerin & Hartley, 2022). The importance of Apple Inc. to its customers illustrates brand equity. Digital marketing and promotional strategies should increase online and brick-and-
mortar sales, allowing quarterly quantification of their effectiveness. In the digital age, customer engagement and privacy are crucial. Many firms struggle with stricter rules and rising distrust. Companies are seeking ways to strengthen digital customer connections (O'Reilly, 2018). Website optimization, content marketing, influencer marketing, and employee advocacy are topics. Fahrrad strategically uses digital marketing for promotion and growth. Fahrrad's website must be user-friendly, mobile-responsive, and SEO-optimized. Barone (2023) states that a well-
organized website is the foundation of a successful digital marketing plan. They are creating effective content marketing strategies to engage our target audience with important information. Content can include blog posts, videos, and infographics. Content marketing will help Fahrrad's brand become respected and influential in the industry. We want to form partnerships and
DIGITAL BUSINESS PLAN
3
identify influential businesspeople who can promote Fahrrad's products. Kerin and Hartley (2022) say influencers can increase message reach and audience engagement. Promote Fahrrad employees' brand advocacy on social media and other online platforms. Their support team can help Fahrrad's digital marketing efforts while promoting a mindful culture and prioritizing stakeholder needs.
Monitor Digital Media
Business Analytics and Data-driven Decision Making. Customer Relationship Management (CRM) is how companies manage and improve customer relationships. Gathering, analyzing, and using customer data to improve satisfaction and loyalty requires various tools and
techniques. Customer reviews and reputation management involves tracking and managing customer feedback and a company's reputation. This includes: •
proactively seeking and responding to customer reviews
•
addressing negative feedback
•
implementing business analytics strategies
•
utilizing social media insights to assess digital marketing effectiveness.
Conduct a thorough data analysis to draw conclusions that can supplement market research. A CRM system is suggested to manage customer data and improve client relationships. CRM improves personalization and targeted marketing (Kerin & Hartley, 2022). Encourage satisfied customers to leave Google, Yelp, and Trustpilot reviews. Responding to positive and negative reviews is essential for online reputation management. Businesses and individuals can show their customer satisfaction and engagement by doing so. Responding to positive reviews shows gratitude and builds customer loyalty. Addressing negative reviews lets one address
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