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Apr 3, 2024
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Uploaded by theyloveealy01
Alyssa Torres-Ignacio
MKT 265
Southern New Hampshire University
May 9, 2023
Milestone 1
For my final project, the brand I chose is Starbucks because I am addicted to Starbucks, and I will find any excuse to talk about coffee. Starbucks uses digital media by
having a mobile app that was launched in 2009, then later offered mobile orders in 2014 (Tricia McKinnon, 2023). Customers loved this feature of the app because they could order ahead and just pick it up at any location they choose. McKinnon concluded that 50% of Starbucks transactions were made through the Starbucks app. Within this app there is a loyalty program where those who create an account can earn stars for every dollar they spent and redeem those stars for money off items or with enough stars a free drink/baked item. Starbucks also uses various social media channels such as Instagram, Facebook, YouTube, and Twitter. According to Digital Scholar, they utilize the paid ad feature most social media platforms offer (Case Study on Starbucks, 2022). Starbucks also has a variety of posts that are both attractive and engaging. A popular marketing campaign Starbucks started in 2016 is the red cup art. They had people design red cups with the Starbucks logo on it and post it to their social media to win a contest. Those who had the best designs, their cups were used in their stores (Case Study on Starbucks, 2022). By conducting contest or giveaways through their social media allows for more exposure. According to Exploring Starbucks Marketing Strategies: The Successful Secret, the 3 categories of campaigns they’ve used is product-
based, social responsibility-based, and community-based campaigns. For example, the product-based campaign consists of their customers favorite drinks during different seasons/holidays. The Pumpkin Spiced Latte (PSL) has been a customer favorite during the fall season, and Starbucks is consistent with their PSL content which drives its customers to go and purchase that drink. I was one of those customers that would see Starbucks post that their PSL was back, and I always wondered what the hype was about. I saw one of their posts one day and decided “okay I’m going to try it” and now I am a PSL girly.
I can say that Starbucks strategies align with the brands mission. According to Elena Cucu with Social Insider, “Starbucks
’ marketing strategy is entirely aligned with the brand’s mission - that of inspiring and nurturing the human spirit” (Starbucks on Social Media, 2023). Starbucks can keep a consistent digital presence and being able to create a lifestyle in lives all over the world. They have the skill of storytelling through their customers experiences.
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