MKTG 315 Case 4

Louis Estrada is Regional Manager at Commander Electronics in Atlanta, Georgia. He received an e-mail from Joseph Grimes, a frustrated restaurant owner who is demanding a steep price match for all his trouble with two new 4K Ultra HD televisions that both malfunctioned (see Activity 6.12). He had bought a Samsung QLED Q90R 65" 4K UHD TV (QN65Q90RAFXZA) at Commander Electronics for $2,597.99 plus tax. After installing it, he found, much to his chagrin, that the TV set failed the very next day. Wanting a new TV as soon as possible, he drove 30 minutes to the same Commander Electronics store to exchange the faulty model for another Samsung QLED Q90R 65" 4K UHD TV. A few days later, this TV also conked out. Again Joseph had to return the TV set, but this time he insisted on exchanging it for a different brand, a comparable LG 65" 4K UHD HDR Smart OLED TV (OLED65C8PUA) or a larger Sony 75" 4K Ultra HD Smart LED TV (XBR75X940E) that also fit Joseph’s criteria. However, at almost $3,000 both…

true or false ? subject :Sales Management 7. Commission is a fixed sum of the price of the product or service that salespeople earn for their selling efforts. 8. Modified re-buy is the purchase of a product or service that is currently being bought, but for important reasons the buyer is considering same vendors or products again.

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1. Dave is a regular shopper at Colric Inc., an online company, which sells T-shirts. He placed an order for five Tshirts. However, when the order arrived, Dave realized that the T-shirts were defective. He returned the orderand requested Colric for a replacement. This scenario exemplifies an exception to one of the aspects of supplychains. Identify this aspect.A.B.C.D.E.Products and services generally move downstream from a supplier to a customer.Distribution channels are more accountable than the manufacturer of a product.Information generally flows from the customer to the intermediaries in a supply chain.Finances generally flow up and down the supply chain.A supplier is the most accountable entity in a supply chain.Which of the following should a company consider when designing its distribution network?An increase in facilities in the distribution network increases the overall inventory in the system.Additional inventory decreases the overall inventory carrying costs in a…

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Mike Patton worked in advertising for Bungle, Inc. When customers paid with cash for their purchases, Mike would slip a $5 bill into his pocket. At the end of the night, Mike would add up the money in his pocket and create a false refund for that amount. What type of scheme is this an example of? Lapping Larceny at the point of sale Sales skimming Larceny at the deposit

Nicolette Larson was loading the dishwasher with her husband, Kevin, and telling him about the first meeting of the Manchester United Tournament Organizing Committee. Nicolette, a self-confessed “soccer mom,” had been elected tournament director and was responsible for organizing the club’s first summer tournament. Manchester United Soccer Club (MUSC), located in Manchester, New Hampshire, was formed in 1992 as a way of bringing recreational players to a higher level of com-petition and preparing them for the State Olympic Development Program and/or high school teams. The club currently has 24 boys and girls (ranging in age from under 9 to 16) on teams affiliated with the New Hampshire Soccer Association and the Granite State Girls Soccer League. The club’s board of directors decided in the fall to sponsor a summer invitational soccer tournament to generate revenue. Given the boom in youth soccer, hosting summer tournaments has become a popular method for raising funds. MUSC teams…

Nicolette Larson was loading the dishwasher with her husband, Kevin, and telling him about the first meeting of the Manchester United Tournament Organizing Committee. Nicolette, a self-confessed “soccer mom,” had been elected tournament director and was responsible for organizing the club’s first summer tournament. Manchester United Soccer Club (MUSC), located in Manchester, New Hampshire, was formed in 1992 as a way of bringing recreational players to a higher level of com-petition and preparing them for the State Olympic Development Program and/or high school teams. The club currently has 24 boys and girls (ranging in age from under 9 to 16) on teams affiliated with the New Hampshire Soccer Association and the Granite State Girls Soccer League. The club’s board of directors decided in the fall to sponsor a summer invitational soccer tournament to generate revenue. Given the boom in youth soccer, hosting summer tournaments has become a popular method for raising funds. MUSC teams…

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The Case: Ben purchased a used Laptop from Smart store during the sales period. He asked the salesperson, Rodny, if the Laptop had ever been damaged. Rodny (the salesperson) had never seen the Laptop before that morning and knew nothing of its history but quickly answered Ben’s question by stating: ‘No. It has never been damaged’. In fact, the Laptop had been seriously damaged previously and, although repaired and bought during the sales, it was worth much less than the value Ben had paid. When Ben learned the truth, he wanted to return the Laptop. Smart store replied that he cannot do that because they have a legally binding agreement and as per the agreement the items purchased during the sales cannot be returned.   Questions: A) Does the behavior of the salesperson, Rodny, constitute deception? If it constitutes deception please precise which type of deception and explain in detail all the elements of the type of deception selected. B) Decide, based on the analysis made under…

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16) Goods means every kind of immovable property other than actionable claims and money. a) True b) False 17) Faiz meets Farhan, a car dealer and tells him that he wants a car that can move 20km/liter. Farhan promotes one of the cars in the showroom and says that it suits the purpose. Faiz buys the car by relying on Farhan's representation. Subsequently Faiz finds that the car can move 15km/liter. The above situation is an example of breach of warranty. a) True b) False

Manchester United Soccer Club Nicolette Larson was loading the dishwasher with her husband, Kevin, and telling him about the first meeting of the Manchester United Tournament Organizing Committee. Nicolette, a self-confessed “soccer mom,” had been elected tournament director and was responsible for organizing the club’s first summer tournament. Manchester United Soccer Club (MUSC), located in Manchester, New Hampshire, was formed in 1992 as a way of bringing recreational players to a higher level of competition and preparing them for the State Olympic Development Program and/or high school teams. The club currently has 24 boys and girls (ranging in age from under 9 to 16) on teams affiliated with the New Hampshire Soccer Association and the Granite State Girls Soccer League. The club’s board of directors decided in the fall to sponsor a summer invitational soccer tournament to generate revenue. Given the boom in youth soccer, hosting summer tournaments has become a popular method for…

Manchester United Soccer Club Nicolette Larson was loading the dishwasher with her husband, Kevin, and telling him about the first meeting of the Manchester United Tournament Organizing Committee. Nicolette, a self-confessed “soccer mom,” had been elected tournament director and was responsible for organizing the club’s first summer tournament. Manchester United Soccer Club (MUSC), located in Manchester, New Hampshire, was formed in 1992 as a way of bringing recreational players to a higher level of competition and preparing them for the State Olympic Development Program and/or high school teams. The club currently has 24 boys and girls (ranging in age from under 9 to 16) on teams affiliated with the New Hampshire Soccer Association and the Granite State Girls Soccer League. The club’s board of directors decided in the fall to sponsor a summer invitational soccer tournament to generate revenue. Given the boom in youth soccer, hosting summer tournaments has become a popular method for…

10. You were in a dilemma when you received a claim and request for adjustment from Ahlam who is one of your main customers. Ahlam was clearly at fault, but you know that if you refuse her claim, you will not only lose her but also her friends and followers on social media who will hear only one side of the story. As a result, you decide to grant Ahlam her claim and to grant her the adjustment she requested. For your reply to be effective, it must: *         A.Point fingers to a third party who was responsible for this unpleasant situation.       B.Imply that you will grant all of Ahlam’s claims to keep her satisfied always.       C.Make an exaggerated apology so Ahlam can excuse you.       D.Educate Ahlam about steps needed to avoid similar outcomes in the future.       E.Make an exaggerated apology so Ahlam doesn’t give a negative review on social media.

Question 9 Donald puts a lot of money into a bucket and gives Bernie a power of appointment over the money in the bucket. Bernie has the power to distribute that money only to himself, his creditors, his estate, or his estate's creditors. What is the correct name for his power of appointment? It is a/an:     General power of appointment     Limited power of appointment   Question 10 True or False. The spousal consent rules for the annual exclusion require the non-donor spouse to consent to all gifts made by the donor spouse in that year; he or she cannot select which gifts he or she will join and which he or she will not.     True     False

Assignment 2 Professional Selling Delete Zoom In New Comme CASE 4-1 SKAGGS MANUFACTURING John Alvez arrived promptly for his 10:00 AM. meeting with Martha Gillespie, the buyer for Skaggs Manufacturing. At 10:15, when she hadn't arrived, John asked her secretary if she was out of the office for the morning. The secretary smiled and said, "She'll probably be a few minutes late." John resented this delay and was convinced that Martha had forgotten the appointment. Finally, at 10:20, Martha entered her office, walked over to John, said hello, and promptly excused herself to talk to the secretary about a tennis game scheduled for that afternoon. Ten minutes later, Martha led John into her office. At the same time, a competing salesperson entered the office for a 10:30 appointment. With the door open, Marthe asked John, "What's new today?" As John began to talk, Martha began reading letters on her desk and signing them. Shortly after that, the telephone began to ring, whereupon Martha talked…

Need a long and detailed self-explanatory analysis of the following case after hearing the oral argument of the case in Oyez Bank of America Corp. v. City of Miami

5. Patricia owns significant shares in an airline. There has been much speculation in the news that the price of oil may go up, negatively impacting the airline's profits. Patricia is contemplating buying stock in an oil and gas company as a way to cover her investment. This risk management strategy is commonly known as a. Self-insurance b. Hedging c. Loss Prevention d. Avoidance

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Scaffold Equipment manufactures and sells scaffolds and ladders that are used by construction firms. The products are sold directly to independent retailers in the United States. The company's risk manager knows that the company could be sued if a scaffold or ladder is defective, and someone is injured. Because the cost of products liability insurance has increased, the risk manager is considering other techniques to treat the company's loss exposures.a. Describe the steps in the risk management process.b. For each of the following risk management techniques, describe a specific action using that technique that may be helpful in dealing with the company's products liability exposure.1. Avoidance2. Loss prevention3. Loss reduction4. Noninsurance transfers

Question 2 Which of the following is a true statement? A. As a general rule, if the Statute of Frauds requires a contract to be evidenced by a writing an oral contract will be unenforceable. B. The “part performance” exception to the Statute of Frauds may permit an oral contract for the sale of land to be enforced merely if part of the purchase price is paid. C. A mortgage represents an interest in personal property and thus can be oral. D. A contract for lifetime employment must be in writing to be enforceable since usually if will be for a long time. Question 4 Which of the following is true regarding Title VII of the federal Civil Rights Act in the workplace? a. The plaintiff employee must always prove a malicious, wrongful intent to discriminate on the part of the defendant employer against the employee to prevail in a Title VII civil rights lawsuit. b. Only “big” employers with 2000 or more employees are covered by the federal Title…

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1. Wong, a Mathematics teacher made an advertisement in her facebook for Mathematics tuition with a ‘Money back guarantee for those who did not get an “A” in the SPM examination”. Shah enrolled his daughter, Teyha to Wong’s tuition class. When Teyha sat for the SPM examination, she obtained a “B” for her Mathematics paper. Shah went to see Wong and demanded that he return the tuition fees that he paid him. Wong refuses to return the fees to Shah. a. Advise Shah in this matters. b. In the course of your answer, explain FOUR (4) situations that may lead to invitation to treat. Support your answers with Contracts Act 1950 and decided cases.

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1.) which of the following statements is incorrect about life settlement and variables A) the life insurance policy sold to a third party B) the purchase price equals all premiums paid up to the time of the sale C) the cash surrender value is always less than the purchase price D) the proceeds from the sale may be subject to taxes

Which one (1) of the following statements is true regarding Replacement Cost insurance? OA) A professional appraisal is required by insurers before they will insure any property for its Replacement Cost. OB) Most insurers do not require an insured to replace a damaged property as a condition to be indemnified for its Replacement Cost. OC) A condition of this coverage is that replacement must be with materials of similar kind and quality. OD) Only commercial properties can be insured for their Replacement Cost.

61) An airline advertises a seat sale but has only 2 seats per flight available at that price. Although Gordon calls immediately to make reservations, he is told the sale seats are sold, and is offered seats at a higher price. Gordon would be justified in suspecting the airline of A) baiting and switching. B) over-regulating. C) rain-checking. D) predatory pricing. E) double ticketing. 62) When a large retailer moves into town and sets an extremely low price in an attempt to undercut all other competitors and place them in a difficult financial position, it is pursuing what kind of pricing strategy? A) penetration pricing B) predatory pricing C) loss leader pricing D) price discounting E) price skimming 63) A local store owned by a large pizza chain decided to lower its prices for an extended period in an attempt to run the local pizza store out of business. This practice is known as A) price fixing. B) predatory pricing. C) fair pricing. D) bait and…

Choose the right answer 6. (Sale of Goods) Amira bought a big oven yesterday. Today her little sister, Bashira takes the oven to her house to bake a cake, after she receive permission to do so. Tomorrow her friend Cinthia wants to rent the oven and and she already paid RM50 for it. Who has possession of the machine? a. Asma b. Bashira c. Cinthia d. Amira and Cinthia e. Amira and Bashira 7. (Sale of Goods) Who has the legal right to the machine? a. Asma b. Bashira c. Cinthia d. Amira and Cinthia e. Amira and Bashira 8. (Sale of Goods) Who has the equitable right to the machine? a. Asma b. Bashira c. Cinthia d. Amira and Cinthia e. Amira and Bashira

What are the Issues What are the Laws on the Issues Application of the Law to the Issue- Analysis Conclusion     Jim and Jane got married   last Sunday. The next day they travelled to Extended Stay Hotel in Miami  for their honeymoon. They arrived at the Hotel, checked in and proceeded  to their room. At the back of the front door  in their room was a notice excluding liability, which read that “ Extended Stay will not be responsible for articles lost or stolen, unless it is logged at the front desk for safe custody.”   However, this exclusion clause could only be seen after the  door is closed as well as,  the actual notice was small and colored in black, with a white background.     Regrettably, with all the excitement of their honeymoon,  both Jim and Jane did not even notice the exclusion clause at the back of the door. One day when they were out shopping, someone came into their  room and stole Jim’s laptop.   Jim reported the theft to the hotel,  but the Hotel’s Manager pointed…

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