Week 1 - Discussion Forum 2

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Ashford University *

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Marketing

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Apr 3, 2024

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Prior to beginning to work on this discussion, read Chapter 1: Introduction to Global Marketing. Make sure that you have a good grasp of the following key terms and theories which will be titled sections within your week 6 final marketing plan and can be used in both this DQ and your final paper: global marketing marketing mix competitive advantage product/market expansion framework sustainability driving forces affecting global marketing restraining forces affecting global marketing There is a saying in the business world that “nothing fails like success.” Take Gap, for example. How can a fashion retailer that was once the source for wardrobe staples such as chinos and white t-shirts suddenly lose its marketing edge? Motorola also fell victim to its own success. The company’s Razr cell phone was a huge hit, but Motorola struggled to leverage that success. Google acquired Motorola Mobility but then sold it to Lenovo in 2014. Also, Starbucks former CEO Howard Shultz warned that his company and brand risked becoming commoditized. And, as noted in Case 1-3 of the textbook, some industry observers say that Apple “lost its cool” (Green & Keegan, 2020, p.29). For your initial post, Pick from one of the six companies named above. From a global marketing standpoint, use all the six terms or theories listed above to explain your analysis of their global marketing failure or decline. Throughout your initial post, bold and underline each of the six terms and theories you use to make them easy to identify. Assume you were consulted as the global marketing expert to make recommendations to management of that company. Analyze your top two recommendations. I have chosen to analyze Starbucks' expansion into Australia as it serves as a cautionary tale for global marketing, demonstrating how even established brands can stumble when neglecting cultural distinctions and market realities. The company's rigid application of a standardized product/market expansion framework could have been better suited to the unique Australian coffee landscape. One driving force behind Starbucks' global push was its trust in a uniform marketing mix . The "one-size-fits-all" approach failed to resonate with Australian consumers who valued a more relaxed cafe atmosphere and diverse coffee options, as highlighted by Deeb (2023) and Saini (2022). Starbucks' premium pricing and focus on sugary beverages clashed with the Australian preference for more substantial, less sweet coffee (Saini, 2022). Starbucks also underestimated the restraining forces present in the Australian market. A well- established local coffee culture thrived, anchored by solid chains like Gloria Jeans and Michel's
Patisserie (Saini, 2022). These competitors possessed a deep understanding of local preferences and offered better value, diminishing Starbucks' competitive advantage . Ultimately, Starbucks' Australian experience underscores the critical role of cultural sensitivity and in-depth market research in successful global marketing . Companies must precisely analyze each market's driving and restraining forces before deploying their marketing mix . Through such comprehensive understanding, brands can achieve sustainability success in the dynamic landscape of global expansion. Two Key Actions for Starbucks Management: 1. Rethink the marketing mix : Adapt to resonate with Australian consumers' preferences for a relaxed atmosphere and diverse coffee options. Consider pricing strategies and product offerings that cater to the local palate. 2. Acknowledge and respect the existing coffee culture : Partner with local cafes or independent coffee roasters to gain a deeper understanding of the market and build brand trust. References: Binnie, C. (2023, September 26). Starbucks Australia: Impact on the local coffee culture - RetailWire. RetailWire. https://retailwire.com/blog/starbucks-australia-impact-on-the-local- coffee-culture/ Deeb, G. (2023, April 3). Do not apply a “One-Size-Fits-All” approach to your marketing. Forbes . https://www.forbes.com/sites/georgedeeb/2023/04/03/do-not-apply-a-one-size-fits-all- approach-to-your-marketing/?sh=63678a8e58d0 Saini, L. (2022, April 4). Starbucks Australia Failure: Why it Happened | Better Marketing. Medium . https://bettermarketing.pub/why-starbucks-failed-in-australia-187bb0c21770
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