Exam #1 Study Guide
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Drexel University *
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201
Subject
Marketing
Date
Apr 3, 2024
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docx
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8
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Certainly! Let's go through each of the questions:
1. **What is the definition of marketing?**
Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
2. **What is marketing myopia?**
Marketing myopia is a term used to describe the short-sightedness that leads companies to focus on their own needs and immediate gains rather than on the needs and wants of their customers, thereby neglecting long-term strategy and customer relationships.
3. **What is the marketing mix?**
The marketing mix refers to the set of actions, or tactics, that a company uses to promote its brand or product in the market. It is often associated with the four P's: product, price, place, and promotion.
4. **How does each of the four elements of the marketing mix relate to value? Given a scenario, identify the marketing mix element.**
- **Product**: The value lies in the quality, features, and benefits that meet the customers' needs and wants.
- **Price**: The value is represented by the product's worth as perceived by the customer and must reflect factors like cost, competition, and demand.
- **Place**: The value here is in the convenience and accessibility of the product for the customer.
- **Promotion**: This communicates the value proposition to customers through various channels to influence their purchase decisions.
*Scenario*: A company advertises its new smartphone's features on social media. This is the "Promotion" element of the marketing mix.
5. **What are the four elements of a SWOT analysis?**
- Strengths: Internal attributes of the company that are helpful to achieving the objective.
- Weaknesses: Internal attributes of the company that are harmful to achieving the objective.
- Opportunities: External conditions that are helpful to achieving the objective.
- Threats: External conditions that are harmful to achieving the objective.
6. **Which are internal to the firm and which are external? Which are positive and which are negative? Given a scenario, identify the element of the SWOT analysis.**
- Internal: Strengths and Weaknesses
- External: Opportunities and Threats
- Positive: Strengths and Opportunities
- Negative: Weaknesses and Threats
*Scenario*: A company's brand reputation is strong, but a new entrant in the market is offering similar services at
a lower price. The strong brand reputation is a "Strength," while the new entrant's lower pricing is a "Threat."
7. **What does each axis represent in the BCG matrix?**
The BCG matrix has two axes:
- The horizontal axis represents market share (low on the left, high on the right).
- The vertical axis represents market growth rate (low at the bottom, high at the top).
8. **What type of product (in terms of growth and market share) is a star, a cash cow, a question mark, and a dog?
**
- **Star**: High growth, high market share. These are leaders in business sectors that are growing quickly.
- **Cash Cow**: Low growth, high market share. These are mature, successful businesses with little need for investment.
- **Question Mark**: High growth, low market share. These are businesses in growing markets but with low market share.
- **Dog**: Low growth, low market share. These are businesses with a weak market position in a low-growth market.
9. **What are the four types of growth strategies? Given a scenario, identify the growth strategy.**
The four growth strategies are:
- **Market Penetration**: Increasing sales of existing products to the current market without changing the product.
- **Market Development**: Entering new markets with existing products.
- **Product Development**: Selling new
Page 2 Let's go through these questions one by one:
1. **What is a motive? What is the difference between approach and avoidance motives?** A motive is an inner drive or psychological feature that incites a person into action and is directed towards achieving a certain goal. The main difference between approach and avoidance motives is that approach motives
are directed towards achieving positive outcomes or the presence of desired experiences, while avoidance motives aim to prevent negative outcomes or the absence of undesired experiences. For example, a consumer might be motivated to buy organic food due to an approach motive of wanting to be healthy (positive outcome) or due to an avoidance motive of not wanting to consume pesticides (negative outcome).
2. **How do motives shape cognitive involvement?** Motives shape cognitive involvement by determining the degree of mental effort a consumer is willing to invest. If a motive is strong and personally relevant, it can lead to high cognitive involvement, meaning the consumer will actively seek information and evaluate choices carefully. Conversely, weak or less relevant motives may result in low cognitive involvement, where the consumer exerts minimal effort in decision-making.
3. **How does cognitive involvement (high vs. low) influence the strength of consumer attitudes?** High cognitive involvement typically leads to stronger consumer attitudes because the consumer is more likely to
process information deeply and form firm opinions based on thoughtful consideration. Low cognitive involvement can result in weaker attitudes that are more susceptible to change because they are often based on superficial processing or temporary conditions.
4. **What are the three components of attitudes?** The three components of attitudes, often referred to as the ABC model, are Affect (how much someone likes or dislikes an object), Behavior (the way one behaves or intends to behave towards an object), and Cognition (the beliefs or thoughts one has about an object).
5. **What are the two types of consumer needs?** The two types of consumer needs are functional needs and psychological needs. Functional needs pertain to the performance of a product or service. Psychological needs are related to the personal gratification consumers associate with a product and service. An example of a functional need is the need for a car to have good fuel efficiency, while a psychological need might be the desire for prestige associated with owning a luxury car brand.
6. **What are the two types of consumer search?**
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2. How does marketing help understand the marketplace and customer needs?
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Critical Thinking The marketing concept focuses on
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Superior Razors: The Marketing Research
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Firms invest billions of dollars in marketing research every year. Why do marketers find this research valuable? First, it helps to reduce
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making, and they take appropriate steps to acquire the information they need. Second, marketing research provides a crucial link
between firms and their environments, which enables firms to be customer-oriented because they build their strategies using
customer input and continual feedback. Third, by constantly monitoring their competitors, firms can respond quickly to competitive
moves. This activity is important because it helps contextualize a firms' marketing research investment.
Marketing research involves five key steps. The goal of this activity is to define those steps and to help you recognize the actions that
must take place within each step.
First, read about Superior…
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Recommended textbooks for you
- Principles Of MarketingMarketingISBN:9780134492513Author:Kotler, Philip, Armstrong, Gary (gary M.)Publisher:Pearson Higher Education,MarketingMarketingISBN:9781259924040Author:Roger A. Kerin, Steven W. HartleyPublisher:McGraw-Hill EducationFoundations of Business (MindTap Course List)MarketingISBN:9781337386920Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage Learning
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