MKT301 Case2 2023 Cruz Michael
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MKT301 Case 2
Michael Cruz
Trident University International MKT301 Principles of Marketing
December 3, 2023
MKT301 Case 2
MKT301 Case 2
In today’s world, traditional television advertising is slowly disappearing due to the normalcy of mobile cell phones. With this shift, organizations are using social media to promote their familiar or newest products. Influencers: Defined
Influencers are described as people who can reach others to promote an idea or product. With their influence, they can sway a follower to buy or promote the same idea or product. Social media influencers are those who take to social media platforms to market themselves or other organization’s items. De Veirman said, “Social media influencers are referred to as people who have built a sizeable social network of people following them” (2027). Organizations use social media influencers to promote their products due to their high visibility of them across multiple platforms. If an influencer's following is large enough, the effect could prove extremely profitable. Social media has the potential to reach more consumers than television could ever reach, due to the pure technological advances in mobile cell service. Buyer Behavior
Buyer behavior refers to the parameters buyers use to purchase products or services. These are things we may be aware of such as influence from our family or cultural background. Some things may sway our decision-making that we may not be aware of such as subconscious thinking. Gitman et al. (n.d.) said, “
Buyer behavior is the actions people take with regard to buying and using products”. A business must understand these behaviors to effectively promote its products or services. To gather a better understanding of buyer behavior, businesses have a few different areas that they gather information from. Consumers have processes for making decisions about a 2
MKT301 Case 2
purchase. Some of the factors that affect these decisions are cultural, social, individual, and psychological factors. The decision-making processes that consumers use are as follows:
First, there is a need recognition. Need recognition is understanding that there may be a need for a product or service in your life. Whether that may be you ran out of milk or your need for a new car because yours has been in the shop several times for repairs. You’ve realized you need something, so need recognition has served its purpose. To fulfill that need, you go out and buy it. The next area is information searching. Before a person decides to make a purchase, they may be undecided about which product they want. For example, if you need a new vehicle, you will then choose the vehicle type. Whether that be a new car or truck. Maybe even buying used. Once a person has decided which type of vehicle they are buying, they will then compare the types and gather any additional information needed to make their decision. Following information searching is the evaluation of alternatives. This process will take into consideration things such as the price or location of the item. In this process, for example, the car buying process, the buyer will then set some parameters such as gas mileage or color. This will help eliminate any additional vehicles the buyer may be considering. The next process is the purchase. After careful consideration, the buyer will decide to purchase or not. Then the final process is post-purchase behavior. During this stage, the buyer will evaluate their purchase. They will not only evaluate the use of their purchase at home but as well as the buying experience. If a business understands these processes, it can cater its advertisements to address one or
all of these processes. This could place their product or services at the forefront of their competitors. 3
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