Week 5

.docx

School

Conestoga College *

*We aren’t endorsed by this school

Course

71090

Subject

Marketing

Date

Jan 9, 2024

Type

docx

Pages

1

Uploaded by ConstableElk3960

Mini Case Study Part 1: The airline industry is so competitive that Air Canada has decided to fix a new marketing strategy in order to increase the sales and profit of this company. As an employee of the marketing department of Air Canada, which type of marketing research do you propose to Air Canada? Try to justify your choice. Air Canada should be employing all three types of marketing research. They should be doing exploratory research to identify the main issues and find out potential hurdles. They can also do an assessment of the current marketing effectiveness, recognize upcoming trends in the industry and listen to the changing needs of passengers. They should also be doing descriptive research to scope out the market as a whole and gain an understanding. They can conduct surveys and evaluate the data collected. This can help them customize their marketing towards their customers and audience. They should also conduct causal research to determine how their marketing will impact sales and profit. That way, they can also test how different pricing strategies, campaigns, or service improvements affect their customers’ behaviour and, ultimately, profit and revenue. Part 2: How can Big data be used to improve the marketing strategy for Air Canada? They can use data collected from booking sites and categorize flyers to narrow down their marketing audience. They can also analyze data from the past and predict passenger behaviour to maximize revenue. They can also monitor competitor’s activity to adjust strategies to stay relevant. They can also collect data from customers to see how they can best improve their experience.
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