CHCCSL003-Learner-Workbook-ONLINE-V2

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Psychology

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Feb 20, 2024

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CHCCSL003 Facilitate the counselling relationship and process Learner Workbook
Page | 1 Table of Contents Table of Contents 2 Activities 3 Activity 1A 3 Activity 1B 4 Activity 1C 5 Activity 1E 8 Activity 2A 9 Activity 2B 10 Activity 2C 11 Activity 2D 12 Activity 2E 13 Activity 3A 14 Activity 3B 16 Activity 3C 18 Activity 3D 19 Activity 3E 20 Activity 3F 22 Activity 4A 23 Activity 4B 24 Activity 4C 25 Activity 4D 26 Activity 4E 27
Page | 2 Activities Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment). Activity 1A Estimated Time 15 Minutes Objective To provide you with an opportunity to understand the client’s story and their perspective to assist the client to feel comfortable and express their concerns freely. How can you ensure you understand the client’s perspective when engaged in your client discussions? 1. Be an Active Listener In most cases, the problem lies not with the failure to talk to the client, but it is with the failure to listen closely to what he/she is saying. 2. Build Rapport 3. Be Attentive 4. Understand the Client’s Vision 5. Research the Competition 6. Keep Track of the Trends 7. Follow up for Feedback 8. Note Taking How can you help the client to feel comfortable and open to expressing their concerns? The key to helping clients feel comfortable and open about expressing their concerns is to create a safe, non-judgmental space where they feel heard and understood. By showing empathy and understanding, counsellors can help clients feel validated and supported, which can encourage them to open-up more freely. Reflective listening involves repeating back what the client has said to ensure that you have understood their message correctly. This helps to show the client that you are really listening to them and that their concerns are important. It also gives the client an opportunity to clarify any misunderstandings or to elaborate on their experiences. Let the client know that their experiences are common and that they are not alone in their struggles. This can help reduce feelings of shame or isolation that the client may be experiencing. Encouraging the client to express themselves can help build their confidence and trust in the counselling process. Ensure that the client knows that anything they share with you is confidential. This can help them feel more comfortable sharing personal information and concerns.
Page | 3
Page | 4 Activity 1B Estimated Time 15 Minutes Objective To provide you with an opportunity to look at client-presenting issues and their nature and depth, giving attention to the possibility of underlying issues. What is a presenting issue? The presenting issue is the brief description clients use to describe their reasons for seeking help when seeking psychological services. It is the initial clue encountered by psychologists in their efforts to help clients solve the problems that have brought them to therapy. The presenting issue may be complete and focused on the primary issue of concern to the client, vague and unrelated to the most pressing concerns of the client, or somewhere in between those extremes. What are underlying issues? Underlying issues are psychological problems, usually hidden or unknown to others, that affect an individual negatively. Underlying issues are hidden under many layers of emotions and other mental processes, which makes them not easily perceived by a casual onlooker. Sometimes they are not even known by the individual themselves. How can you look deeper at the presenting conditions in order to determine their true cause? To determine the cause of the presenting conditions, the counsellor needs to note the information given to them by the client and should do the assessment of the information. This may include, Looking at the appearance of the client. General behaviour of the client. The counsellor should also notice the mood of the client. The counsellor should observe that how the client is feeling, when he is trying to put his feelings in words. The counsellor should notice the speech of the client
Page | 5
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