1_BSBPEF502_TL_Unit Workbook

Student workbook BSBPEF502 Develop and use emotional intelligence

Document name: BSBPEF502_TL_SW Page 2 of 99 © TAFE NSW 2021 TAFE NSW would like to pay our respect and acknowledge Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of the Land, Rivers and Sea. We acknowledge and pay our respect to Elders, past, present and emerging of all Nations. Version: 20211025 Date created: 25 October 2021 Date modified: 30 October 2021 For queries contact: Technology and Business Services SkillsPoint © TAFE NSW 2021 RTO Provider Number 90003 | CRICOS Provider Code: 00591E This resource can be found in the TAFE NSW Learning Bank. The content in this document is copyright © TAFE NSW 2021 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at time of printing: 26 April 2022. For current information please refer to our website or your teacher as appropriate.

Document name: BSBPEF502_TL_SW Page 3 of 99 © TAFE NSW 2021 Contents Getting started .................................................................................................................. 4 What will I learn by completing this workbook? ................................................................... 5 Icon legends ........................................................................................................................... 6 Topic 1: Prepare to develop emotional intelligence ............................................................ 7 Overview ................................................................................................................................ 8 Develop evaluation criteria for assess emotional strengths and weaknesses .................... 11 Assess emotional strengths and weaknesses ...................................................................... 24 Identify and analyse emotional stressors in the workplace ............................................... 25 Methods for responding to emotional stressors ................................................................. 33 Seek feedback from others to identify methods for responding to emotional stressors in the workplace ...................................................................................................................... 38 Topic 2: Develop emotional intelligence ........................................................................... 47 Overview .............................................................................................................................. 48 Analyse and document emotional responses of co-workers .............................................. 49 Develop a plan for identifying and responding to a range of emotional expressions ........ 53 Flexibility and adaptability when dealing with others in the workplace ............................ 59 Techniques that show consideration for the emotions of others when making decisions . 64 Consult stakeholders and identify improvement areas for own emotional intelligence .... 69 Topic 3: Promote the development of emotional intelligence in others ............................ 75 Overview .............................................................................................................................. 76 Emotional intelligence and its impact ................................................................................. 76 Identify workplace opportunities for others ....................................................................... 77 Assist others to understand effect of personal behaviour and emotions on others .......... 80 Implement opportunities and tasks in the workplace as per organisational policy and procedures ........................................................................................................................... 83 Answers and feedback for practice activities .................................................................... 92 Image attributions .......................................................................................................... 97 References ...................................................................................................................... 99

Document name: BSBPEF502_TL_SW Page 4 of 99 © TAFE NSW 2021 Getting started

Document name: BSBPEF502_TL_SW Page 5 of 99 © TAFE NSW 2021 What will I learn by completing this workbook? This workbook covers the unit of competency BSBPEF502 - Develop and use emotional intelligence. Successfully completing this unit will give you the skills and knowledge to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace. In this workbook, you will learn how to: • prepare to develop emotional intelligence • develop emotional intelligence • promote development of emotional intelligence in others. Each topic includes opportunities to check your progress and understanding as well as activities that will prepare you to complete the formal assessments. There are three topics to complete within this workbook. They are: 1. Prepare to develop emotional intelligence. 2. Develop emotional intelligence. 3. Promote development of emotional intelligence in others. Alright, let’s get started!