Andre Luis Sanches Da Cunha - Task 1 Assessment Answer Booklet - BSBTWK502

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ASSESSMENT ANSWER BOOKLET Full Name Andre Luis Sanches Da Cunha Student ID NCCS220230 Term 1 Year 2023 Unit Name Manage team effectiveness Unit Code BSBTWK502 Due Date 16/02/2023 Date Submitted 15/03/2023 Trainer Name Susana Haji-ar-were/ Firoz Siddiquey Student Declaration By submitting this assessment, I acknowledge and agree that: 1. I declare that this assessment has been completed by me and is my own work 2. This assessment is submitted in accordance with the NCCS Regulations and Assessment Policy. I also understand the serious nature of academic dishonesty (such as plagiarism) and the penalties attached to being found guilty of committing such offences. 3. No part of this assessment has been copied from any other source without acknowledgement of the source. 4. No part of this assessment has been written by any other person, except to the extent of collaboration and/or group work as defined in the assessment. 5. A copy of the original assessment is retained by me and that I may be required to submit the original assessment to the trainer upon request. 6. I am aware of my appeal rights. Student Name Andre Luis Sanches Da Cunha Date 15/03/2023 Assessment Answer Booklet – BSBTWK502 Manage team effectiveness Issue date: 18/10/2018 1 New Cambridge College Sydney Inc. ABN: 44 928 033 266 RTO No: 91438 CRICOS Provider No: 03015B Level 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650 www.nccs.nsw.edu.au

BSBTWK502 Manage team effectiveness Assessment Answer Booklet -Task 1 Task 1 – Written Answers 1. Explain the origins and the concept of the term group dynamics. Group dynamics refers to the adjustive changes that take place in the group structure as a result of changes in any part of it. The adjustive changes may take place in the process of interpersonal behaviour or intergroup behaviour. This is as per “Kurt Lewin”. Group dynamics contains two key terms, that is, group and dynamics. Group refers to a combination of two or more people and dynamics which is a Greek work means force. Therefore, we can define group dynamics as a study of groups. The study of groups basically refers to the understanding of the behaviour of people in groups who are working on an assignment. Thus, group dynamics is concerned with the interaction of forces among group members in a social group. Group dynamics has roots in both psychology and sociology. Wilhelm Wundt is the founder of experimental psychology. He held the notion that in the study of psychology of communities, human language, religion and customs could not be understood by basically studying an individual behaviour. On the other side, Emile Durkheim (1841-1931), believed that crowds possessed a racial unconscious with primitive, aggressive, and antisocial instincts. Consequently, Kurt Lewin (1890-19470 coined the term group dynamics to describe the positive and negative forces within groups of individuals. Further, he established “The Group Dynamics Research Centre at the Massachusetts Institute of Technology” which was the first institute fully devoted to the study of group dynamics. 2. Explain three (3) aspects of group dynamics that can have a negative effect on team performance. The below are the three aspects of group dynamics that can have a negative effect on team performance; 1. Awful/unpleasant communication Assessment Answer Booklet – BSBTWK502 Manage team effectiveness Issue date: 18/10/2018 2 New Cambridge College Sydney Inc. ABN: 44 928 033 266 RTO No: 91438 CRICOS Provider No: 03015B Level 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650 www.nccs.nsw.edu.au

To have a meaningful communication in an organization, two-way mode of communication is not enough. One is expected to listen carefully to what the other team members are saying or request and teach them how to communicate effectively. Good communication do not imply using force and command on your employees but rather it is about the quality of information and knowing how to convey your message without provoking the employees. 2. Favoritism Giving one employee an advantage over the other will certainly have a negative effect on the rest of the group, for example in your workplace. This is because, the rest of your workers or team members will feel like they don’t matter as much as they think they do. Therefore, favouritism will negatively undermine the rest of team members who are ready and willing to learn new skills and participate in group projects. 3. Highly competitive surrounding without clear and defined group goals. It is healthy to encourage rivalry at the office place but not to a larger extent. Working as a team is incredibly important for high output quality, retention and morale. Therefore, it is of more value that your employees feel like they are not always competing against each other. 3. Discuss in 3 to 4 paragraphs the phenomenon of social loafing in groups, its negative consequences and the effect of group size and culture. Social loafing refers to the concept that people are prone to exert less effort when working collectively as part of a group compared to performing the work alone. Working in a group is frequently perceived to improve the accomplishment of a task by pooling the skills and talents of individuals in a group. However, it has been noted that in a group there is always a tendency of some of the participants contributing very less to the group’s goals than if they were doing the same task by themselves. Social loafing has negative consequences for both the group and the individuals in that group. It is worth noting that group dynamics is greatly affected when some individuals make very weak contributions and, in most cases, this tends to split the group and makes the group to lack cohesion. Individuals in a group can be affected by social loafing since individuals start gauging their own efforts based on what others are doing in stead of working as a team to achieve group goals. This lowers the morale of the group in working cohesively to complete the task assigned. Social loafing depends mostly on the size of the group. This is because, the larger the group, the more likely social loafing will occur. For example, if you have twenty members in a group working on a task, it is easier for an individual who is not motivated to hide because there are more people to cover up for him. Assessment Answer Booklet – BSBTWK502 Manage team effectiveness Issue date: 18/10/2018 3 New Cambridge College Sydney Inc. ABN: 44 928 033 266 RTO No: 91438 CRICOS Provider No: 03015B Level 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650 www.nccs.nsw.edu.au

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4. Discuss three (3) strategies for preventing social loafing in groups. The following are the three strategies that can be used to prevent social loafing in groups. a) Keep the team small: when teams are large that is more than five members, the likelihood of social loafing is high. If there is a compelling reason to have a group of more than five members, then it is encouraged to break the group into sub-groups of not more than three members. Assign each sub-group a specific topic that can be broken and be divided between the team members. This strategy will help get the same result as if you had limited the original group to three or five members. The goal is to discourage those team members who would have done less work. b) Develop the rules of engagement: If you set ground rules for group conduct at the onset, you will get less push backs. This strategy will encourage individuals to work cohesively, meet deadlines and be accountable themselves. c) Assign separate and distinct contributions for every team member: If tasks are assigned this way to every team member, then no one will be able to rely on one another to do what he or she is expected to do. Each person will have to pull their own weight and deliver on his deliverables within the deadlines set. 5. Discuss in a paragraph the phenomenon of Groupthink. Groupthink is a phenomenon that occurs when a group of individuals reach a consensus without critical reasoning. Groupthink is based on a common desire not to disrupt the balance of a group of people. This desire creates a dynamic within a group whereby creativity and individuality tend to be stifled in order to avoid conflict. 6. Outline three (3) advantages and three disadvantages of group decision-making. Advantages a) More information: An individual cannot have all the information that is available to a group as it consists of several people. b) Diversity of views: A group has an advantage of varied views as it contains more people and since every member is unique, there is plenty of varied views. c) Encourages people’s participation: A group usually provides a platform for people to present their ideas. Group dynamics is more likely to draw out participation from people who may otherwise be hesitant to talk or interact. It encourages people to take an initiative as they feel part of the decision-making process. Assessment Answer Booklet – BSBTWK502 Manage team effectiveness Issue date: 18/10/2018 4 New Cambridge College Sydney Inc. ABN: 44 928 033 266 RTO No: 91438 CRICOS Provider No: 03015B Level 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650 www.nccs.nsw.edu.au

Disadvantages a) Time-consuming: A group involves several individuals and it takes time in organizing, planning and coordinating their meetings, defining and explaining to them the purpose of the meeting and the goals to be achieved. This implies that more time is taken when making decisions in a group. b) Compromise decisions: The need to arrive at a group decision sometimes results in a compromise. The solution offered is not essentially the best. It is instead, a compromise acceptable as a mid-point to all concerned. c) Expensive: Group decision-making is quite expensive in terms of time, money and energy. There is also a theory which says that the larger a group gets, the less is the individual contribution from each member. 7. Discuss three (3) team-building techniques using examples to illustrate your answer. 1. Good communication: Communication is very key in teambuilding. It is very important for team members to interact and exchange ideas and this is only possible when there is good communication. 2. Motivation: employee motivation is very key in getting the best in terms of deliverables from your employees. This is because employees’ morale gets high when they realize that their contribution is well recognized. 3. Projects: projects to be pursued are what informs the formation of a group. 8. Explain the concept of a team consensus. A decision that has been arrived at through consensus is one that all team members can support. Therefore, team consensus can be referred to as a decision which has been made and agreed on by all or most of the team members of a group. 9. Discuss two (2) methods that can be used to assist teams to reach consensus. Consensus is defined as an opinion or position reached by a group as a whole by the American Heritage Dictionary. The following are the methods through which teams can reach consensus; 1. Understand the principles of consensus decision making. There are five requirements of consensus decision-making: Inclusion. As many members as possible should be included in a group. Participation. Every person is expected to participate by contributing opinions and suggestions. Co-operation. All the team members should work together as a team. Egalitarianism. Nobody’s input should be perceived as superior to the other. Solution-mindedness. An effective decision-making body works toward a common solution despite the differences. Assessment Answer Booklet – BSBTWK502 Manage team effectiveness Issue date: 18/10/2018 5 New Cambridge College Sydney Inc. ABN: 44 928 033 266 RTO No: 91438 CRICOS Provider No: 03015B Level 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650 www.nccs.nsw.edu.au

2. Apply final decision rule After a strong attempt has been made to get full agreement, pull the group together to find out if the support in the group is sufficient to pass the proposal. The threshold of support necessary depends on the group’s choice of decision rule. The decision rule used by your group should be decided well in advance of any contentious proposal being brought before it for consensus-building. 10. Explain four (4) simple steps for resolving a workplace dispute. Dealing with conflict in the workplace can cost employees and managers time, productivity, and emotional stress. Having a clear conflict resolution framework in place is encouraged. The following are the four conflict resolution steps that should be put in place; a) Get clarity on the conflict. This is the first step of conflict resolution and it entails getting to understand the cause of a conflict before coming up with a way of trying to solve it. b) Talk to the other person. When trying to solve a conflict, it is encouraged to have a discussion physically and not through sending emails and texts. It is important to open the conversation with a statement that encourages collaboration and not defensiveness. And when describing the issue to the other person, make sure you include exact what happened, how it made you feel and the negative impacts the situation has caused. c) Listen to the other side. Once you have stated your side of the problem, you have to listen to the other person. It is the only way to understand their point of view. d) Work towards a solution. This step involves gaining agreement about the nature of the of the conflict, as well as the steps to be taken by both parties to resolve it. 11. Explain why is it important to have an effective dispute resolution process? Dispute resolution refers to several processes that can be used to resolve a conflict or dispute. Dispute resolution processes are alternatives to having a court decide the dispute in a trial. Dispute resolution can be used to resolve any conflict including family members, employment and environmental disputes. It is important to have an effective dispute resolution process because it is cheaper and faster as compared to the traditional legal processes. Certain processes can provide the parties involved with greater participation in reaching a solution. 12. Outline three (3) strategies to support and improve team performance. 1. Encourage the team to interact honestly with one another, share thoughts and perspectives, and provide feedback. 2. Assist team members in developing mutual trust and respect. 3. Encourage teams to work together to achieve a common objective. 13. Outline method of establishing team activities. Assessment Answer Booklet – BSBTWK502 Manage team effectiveness Issue date: 18/10/2018 6 New Cambridge College Sydney Inc. ABN: 44 928 033 266 RTO No: 91438 CRICOS Provider No: 03015B Level 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650 www.nccs.nsw.edu.au

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a. The group leader should begin by outlining the team's aims and objectives, and then determine the actions that must be completed to attain these goals. b. The team manager should allocate duties to the team and establish deadlines once the tasks have been determined. c. The group leader should then keep an eye on the development of the group and give comments. 14. Discuss communication process. Communication is the act of interactive communication among members of a group. Communication is crucial for the successful performance of groups and the completion of group tasks. Group members need to be able to freely and openly exchange information and ideas in order for groups to interact effectively. Assessment Answer Booklet – BSBTWK502 Manage team effectiveness Issue date: 18/10/2018 7 New Cambridge College Sydney Inc. ABN: 44 928 033 266 RTO No: 91438 CRICOS Provider No: 03015B Level 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650 www.nccs.nsw.edu.au

Assessment Answer Booklet – BSBTWK502 Manage team effectiveness Issue date: 18/10/2018 8 New Cambridge College Sydney Inc. ABN: 44 928 033 266 RTO No: 91438 CRICOS Provider No: 03015B Level 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650 www.nccs.nsw.edu.au

Andre Luis Sanches Da Cunha - Task 1 Assessment Answer Booklet - BSBTWK502

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