01Student 1Efficiency means doing the

1923 Words Dec 3rd, 2014 8 Pages
01
Student: ___________________________________________________________________________

1.

Efficiency means doing the right things to create the most value for the company.
True False

2.

Effectiveness means doing the right things to create the most value for the company.
True False

3.

A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective.
True False

4.

A worker can be efficient without being effective.
True False

5.

A process can be effective without being efficient.
True False

6.

Operations and supply chain management is defined as the design, operation, and improvement of the systems that
…show more content…
True False
31. Services are intangible processes that cannot be weighed or measured.
True False

32. Service innovations can be patented.
True False
33. Services are homogeneous.
True False
34. Services are defined and evaluated as a package of features that affect the five senses.
True False
35. Automobiles and appliances are classified as "pure goods."
True False
36. Core service providers integrate tangible goods into their product.
True False
37. Servitization refers to a company building service activities into its product offerings for current users. True False
38. Servitization is a nonsense word invented to describe the disappearance of manufacturing from the US economy. True False
39. In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.
True False
40. A bank branch manager position is not an OSM-type of job.
True False
41. A supply chain manager is an OSCM job while a purchasing manager is not.
True False
42. Just in time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the
Japanese.
True False
43. Lean manufacturing refers to just in time production coupled with total quality control.
True False
44. The Baldrige National Quality Award was started under the direction of the National Institute of
Standards and Technology.
True False
45. The approach that advocates making revolutionary changes as opposed to

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