1. Analysis of the Knowledge Management at Tcs Using the Knowledge Management Value Chain Model.

The portal and collaboration tools were rolled out to staff and 1000+ dealership staff, with access controlled by a complex security structure allowing the right people to see the right content at the right time. The systems were quickly adopted by the majority of users and today are used companywide. The implementation of the

In our current age of technology, societies have been given the opportunity and capability of connecting across distances in ways that were impossible not too long ago. With computer applications such as skype, people can connect from opposite sides of the world. This has created a unique advancement in the way that businesses are run. Handling business with others who are far away is now easier than ever. Curtis (2011) says virtual teams have become so common due to their "potential for flexibility, responsiveness, as well as for cost and production efficiency" (p. 97). Virtual teams are an effective way to bring employees of companies together within the comfort of their own office or home. .

The technology used, Google Docs for collaboration, brainstorming and final deliverables, Google Hangouts for weekly and biweekly conferences, email and text messaging allowed each team member to stay up with the

Managing remote employees is a growing challenge for many of today’s leaders. It is not just about managing employees at satellite offices; it is also managing telecommuters who work a certain number of days from their home offices. A manager needs to understand the complexities of managing a virtual team and communicating across the boundaries of time zones, organizations and cultures. Good communication practices as well as building personal relationships are both key to working with remote employees. As Pauleen (2003) states, “Effective communications is a key to successful virtual teams, and one of the keys to effective communications is how well team members are able to build and maintain their personal relationships.” (p. 229). Video conferencing works well and provides a company’s employees with a visual link that serves to backfill for the lack of face-to-face communications that employees would have if they were collocated.

In the context of BYOD, collaboration tools are applications such as Facebook, Twitter, and LinkedIn that enable employees to work together to achieve a common goal or objective.

As many companies have staff in multiple locations, this also brings new means of technology for employee communication. HR now needs to find the best most reliable means to communicate with their employees.

Advances in technology and connectivity have made daily communication and face-to-face interaction possible across international borders and will continue to bring innovation to the business world. The innovation has forever changed the how companies do business and is fully integrating itself into day-to-day operations as well as the lives of employees. Technological advances in the communications field have been rampant and will continue to evolve even the business culture.

The purpose of this document to provide a review on this topic with the aim of finding out how small enterprises stand to benefit from Knowledge Management systems such as C.R.M systems having been well designed and carried on to

Often time people find themselves working at odd hours of the day or night in order to connect with their teams around the globe. Meetings and conference calls are a necessity to conduct business and expand operations; however, in order to meet this need more and more employees are working virtually. Conference calls are conducted from home, airports, and automobiles. On-line meetings can be held using applications such as Microsoft Lync that have audio and video capabilities. Screen sharing will enable everyone to view and discuss documents and presentations from anywhere and in real time. This not only applies to the CEO of a corporation or a partner in a firm. From the employee working at any level in the corporate structure to the entrepreneur to the small business owner use today’s technology to conduct business at the best time and place for themselves and their teams. This is the new virtual office environment.

The chosen article mainly discusses how organizations apply knowledge management strategies (KMS) in different phases of the decision-making process in complex situations and how KMS influence decision-making and provides instruction for management level to decide which strategy to apply according to the realities of the situation.

Since 1991, Open Text Corporation has delivered innovative software that brings people together to share knowledge, achieve excellence, deliver innovation, and enhance processes. Its legacy of innovation began with the successful deployment of the world’s first search engine technology for the Internet. Today, as the leading global supplier of collaboration and knowledge management software for the enterprise, Open Text supports fifteen million seats across 10,000 corporate deployments in 31 countries and 12 languages throughout the world. As a publicly traded company, Open Text manages and maximizes its resources and relationships to ensure the success of great minds working together. For more information, visit www.opentext.com.

The software is fully integrated with CRM (Customer Relationship Management) as well as CMS (Content Management System) solution and developed in a manner that is easily manageable, time saving and relieving one from manual works.

for large companies. To serve customers well and remain in business companies must: decrease their cycle times, operate with minimum fixed assets and overhead (people, inventory and facilities), decrease product improvement time, improve customer service, allow employees decision making, innovate and distribute high quality products, boost flexibility and implementation, capture information, create knowledge, share and learn. None of this is possible without a recurrent focus on the formation, updating accessibility, quality and use of information by all workers and teams, at work and in the marketplace.

In order to better understand the literature provided and the elements discussed, a general understanding of key terms commonly used in the literature is helpful. The technology being considered falls under the general platform of information and communication technologies. Information and communications technologies include, but are not limited to intranet, team communication platforms, enterprise social media, instant messaging and wikis. Team communication platforms are a relatively new technology, combining various aspects of information communication technologies such as instant messaging and wikis on a social collaboration platform. The primary information and communication technology the targeted companies will consider is an intranet, which is a private network accessible only to an

Knowledge management, which is defined according to Rastogi (2000) as a systematic process with “activities of acquiring, creating, storing, sharing, diffusing, developing, and deploying knowledge by individuals and groups in pursuit of major organizational goals”(p. 40). Furthermore, knowledge management provides a suitable platform for an organization to expand its information infrastructures (Thang Le & Fillion, 2007). With technological advances and the rising tech savvy consumers more and more organizations are implementing knowledge management systems from business firms to health care. However, in order to have an effective knowledge management system is dependent on various tangible as well as intangible factors such as on the type of manager, an administrator, the working staff, and technologies involved (Stromquist & Samoff, 2000).