1. How, Specifically Is the Process of Attribution Illustrated in This Case?

All behavior was observed in such a manner that the individuals did not know they were being watched. All observation was also done in public so as not to violate the individuals' privacy. The specific variables that were used as a measure of implied interest/attention in conversation, were frequencies of smiling, and eye contact throughout the course of the conversation. All variables were measured by estimation, in terms of relatively frequent, moderate, or low.

Nevertheless, the majority of customers are very satisfied with the amount of serving along with the quality of their meal as well as the price paid. The strategy of being a low priced high value added has seen problems due to lack of customers which is affecting the bottom line drastically. This inevitable circumstance has put a hold on operations and started an investigation upon various neighboring competitors and their own strategies.

Independent grocers of Australia (IGA) are Australia 's third-largest supermarket organisation behind Woolworths and Coles and they have more than 1,400 branch retailer around Australia (Speedy 2007). IGA focuses on the service quality differentiation strategy, where even though their pricing is much higher than the other supermarkets their customer service quality is exceptional. They differentiate by providing good services, quality products and customer satisfaction which are becoming important factors for the supermarket to stay in the industry ( ). According to McKinsey( ), seventy percent of a customer’s buying experience is based on how the customer feels they are treated. Today, customers have more choices than ever and are more frugal. In this essay, I will talk about the bad experience I received from Tooradin IGA and the consequences I had to face because of their poor customer service, irresponsibility, lack of communication, high customer effort and false promise (more explicit service). I will argue that how important customers are now for every organisation and give IGA the best solutions and recommendation on they could have dealt with my problem.

​Every fast food restaurant/coffee chain is required to treat their customers with an attitude that is none other than happiness and with curtesy. The customers are allowed to treat/act however they want and even then still be treated with kindness and respect, and the author discusses that this is not how it should be. The people behind the counters are people too and need to be treated as such. Good service is very important, but it should not be required to customers who do not deserve it. Because of the poor pay, long hours, and rude customers, servers should be able to respond in defense only when absolutely necessary.

followed. They should include oral reprimand, written warnings with a plan in place to show the expected behavior, and clear disciplinary actions that must be acted upon as given. The plan of action cannot be ignored or forgotten and left unenforced. The plan must change her behavior, or end in termination of her employment.

Nevertheless, the reactions of the waitress, Amber and the cashier were positive reactions regardless of my customer unfriendliness behavior. The study conducted by M. Popa et al. (2014, p. 351) found that although positive reactions are not really emphasized they do occur. They discovered that positive audience responses occur in 17 percent of the time. The positive reactions of my experiment demonstrate that a 17 percent of positive reactions are factual. As I further analyzed why the norm violation I committed received a positive reaction might be due to the initial behavior I projected, as my siblings and I entered the restaurant we were a polite and friendly. Albrecht, Walsh, Brach, Gremler, and Herpen analyze the influence of the service employee and customer behavior in particular unfriendliness behavior during a employee consumer encounter. To support their work they have cited (Cialdini 2009) “ by behaving in a certain (e.g., courteously, unfriendly), employees and the other customers establish descriptive norms of acceptable behavior, which should guide the behavior of the focal customer”(as cited in Albrecht et al., 2016, p. 827). During the customer and employee encounter between the waitress and I there was always respect and polite behavior projected, there

Operant conditioning is used in our lesson plan through our end product. If the group successfully follows the given baking instructions, then the cake will come out correctly. Once the groups can see and taste a successful end product, this will ensure positive reinforcement to follow directions properly and working well with others. The same is true for negative reinforcement. If the cake does not come out good, then the groups will want to improve their baking so that they can get a better result next time.

The initial marketing analysis shows the potential prospect for the company to develop methods of managing profitable pricing for food services to support the planned growth, maintaining a

According to Kotler, P. & Keller, K.L, Best Buy is the world’s largest consumer electronics retailer, with $34.2 billion in sales in fiscal 2009. Thanks to its expansion and risk decision, Best Buy was able to increase sales. One example is putting staff on salary instead of commission pay. With this decision, the results created a friendlier atmosphere and low-pressure shopping. Moreover, Best Buy faced new competition like Costco and Walmart. What made Best Buy distinguished from the new competitors was the implementation of a selling product services. Focusing on providing customer services, and offering personal services like installation and at-home delivery.

In this essay, we will first discuss how first impressions are formed, and things that may attribute to our ability to form impressions, such as physical appearance, familiarity, none verbal communication, environment and behaviour. Following this, the difficulty of changing impressions and the different types of processing that are involved in this will be examined, such as Superficial and Systematic Processing. Lastly, ideas such as Correspondent Inference (Jones & Davis, 1965), Self-Fulfilling Prophecy (Merton, 1948) and discounting will be discussed, in order to understand why first impressions are so difficult to change.

The service levels are depending on the rules, mandatory, past or previous data in order for the management to figure out the necessity of the staffs. It is a difficult task for service status to retain and preserve, as well as increase satisfactions of customers by 10 per cent thatneeds to increase 20 per cent of workers. After gone through the study of the customer’s sensitivity to the response on calls, Zie Retails detected that the customers feel more happy when their calls being answered in certain seconds time and felt unhappy when their calls being hold for a longer time. As a result, Zie Retails contemplate to improve customer service by reduce the customer waiting time to make decrease their dissatisfaction level. However, the result is not positive and shown that extra staff is the main point to improve satisfaction of customers regardless of the waiting time. Zie Retails aware that new technology needed to be bringing in for example, upgraded structure, network and merchandize, as all of these are essentials to boost the satisfactions level of the

Inference: - Looking at the preference of the store, we can see that special offers are the most affecting factor for a customer, which is more related to price. It relates with the economic principle “decrease in price will increase demand”. Second factor, which affects is the accessibility, which is why we can see a McDonalds in nearby petrol pump. Brand image is the least thing which comes to a customer’s mind, that is why, even the small petty fast food restaurants too have high customer strength.

Any supermarket store of regular customer preference, though cost effective and providing products of appreciably good and acceptable quality and utility fails to gain adequate popularity among consumers due to reasons associated with many factors. These could be due to lack of innovative ideas being implemented to attract customers, insufficient demonstration/dissemination activity at popular and public places about the store, lack of adequate customer service provided and collection of feedback information from consumers along with problems in logistics and timely supply of their required products. Among all these, one of the often ignored factors is the collection and analysis of consumer perceptions about the products that are made available in the supermarket stores, accessibility of the products and the methods designed by the marketer for easy and timely supply of the products.

So you will be required to address, delicate and even offensive behavior by your staff with honesty and openness as to ensure the employee understands how their particular behavior/attitudes etc is affecting their performance in the workplace.

Specialty Food and Beverage company (SF), which founded in 2004 in Denmark, mainly covers foods and beverage, restaurants and hotel area. Recent years, the company had faced several problems which lead SF to an embarrassing situation. This assignment will introduce SF’s current issues, analyze the decision and then discuss the solution way which chose by SF’s high level management team.