1.Level 1 Skill: Preparing Level 2 Skill: Receiving.. A.

The computer is used for the internet to find out needed information or emails. Work is also completed using Microsoft programs.

I assisted with the content of our Service User Guide in this pack I have devised a section which includes a piece about expectations on how complaints will be dealt with. This

2. Support people who use services or others acting on their behalf to make comments and complaints.

Our role is to make sure we are completing forms thourghly and submitting all required documentation, as well as codes regarding the patients diagnosis. This information is necessary in order to prove why the equipment is necessary for the

3.2 If there comes a time I am faced with a complaint to handle I must inform my line manager. I must ensure I record it down and include all information so that it can then be resolved in line with policies and procedures of my work place. If it cannot be resolved it would then be passed from my line manager to the manager who will take the appropriate action.

4. From the learning material, identify the basic organisational procedures that you will need to follow when managing a complaint.

Strategies to diagnose and troubleshoot such problems are usually conducted by having the customer recall everything that he or she did before and after the problem occurred. This can help narrow down what exactly the problem is. Asking questions about what exactly the customer is trying to accomplish at the time can also help narrow down the problem. After discovering the problem, the support person is able to research the solution and ask the customer to follow through step-by-step as he or she instructs them how to complete the procedure to solve the problem. For beginner and intermediate users, it is a good suggestion for the support person to give details and lengthier explanations with each step so it is easier for the customer to understand and follow along without any further problems. After fixing the problem, the support person should assist the customer by teaching him or her how to complete the procedure correctly to avoid any further errors, again by being more specific with the instructions for beginner and intermediate users. When the problem is solved and fixed and the user is knowledgeable on how to complete the procedure the next time without any help, the support person should assume the user does not know about the help menu included in the program and its capabilities to assist them with errors.

Customer Support Group Line. We are integrating a new team into the department. The goal of the team is help reduce calls that are going to voicemail. Our new team would be available for calls that are coming in when our customers are ready to return them and statements are being

1. Close program 2. Register information 3. Consolidate/merge data 4. Post documentation To make your experience easier, we implemented a pop-up reminder just in case something goes wrong. For those who would like additional help there will be a technology class this week. The technological class will assist you with shortcut keystrokes, what to do if the computer crash, reconciliation steps, and any other concerns. This class will be hands-on and taught by programmers of the IT Department. More information about the technology class is listed below:

Subject: Proposal for the passing of the “Right to Repair” legislation, which would require companies to provide equal access of documentation and tools to consumers as they do authorized repair facilities.

to This browser would threaten to remove the application barrier which enabled Microsoft’s monopoly position on operating systems for many years. The software application - internet browser allows users to retrieve, present, and pass over information resources on the World Wide Web and contains Applications Programming Interface (API) which allows programmer to write other application programs. on it. In addition, the development of new programming language “Java” by Sun Microsystems allows programmer to write applications in it which can be run on various operating systems. Both the twoJave a Netscape Navigator innovations corporate use each other; because Java applications are especially written for the internet and the Netscape browser was a primary distribution channel for java applications. Therefore, the developments of the Netscape browsers along with the java programming language enables software applications to run across operating systems reducereducing Microsoft’s competitive strategy and threaten its monopolisticy position.

Microsoft Windows is a group of graphical operating systems that control the hardware and software found on certain devices. The different operating systems that Windows encompass, shape the way computers work and look. There have many different versions of Windows since its initial release and each version has only gotten more powerful and better. Windows can be found on many computers, tablets, and smartphones. This product like most of Microsoft’s products is marketed towards business and personal use. An additional product of Microsoft’s is Windows Phone is a cluster of cell phones that run using Microsoft Windows software. Their cell phones are primarily targeted at consumers and not for use in the professional setting. The smartphones that Microsoft make are not popular due to its design, and proneness to glitches and bugs. Because of the glitches and design Microsoft holds less than 2% of the smartphone market share. It is widely suggested the Microsoft’s phone line will continue to fail.

|field. Currently |done to try to fix the problem. Sometimes there is |6. Implement security |minimize impact on clients.|

Introduction. The World Wide Web (WWW) also known as the Internet is a system of servers specifically for the Internet to support specially created documents. These documents are created also specifically for the internet in a mark-up language called HTML also know as Hyper Text Mark-up Language that supports links to

9.3 software maintenance 3. What process metrics might be used to assess maintainability? Examples of process metrics that can be used for assessing maintainability are as follows: 1. Number of requests for corrective maintenance: An increase in the number of bug and failure reports may