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Unit number, Code and Title
Pearson BTEC Level 5 HND Diploma Business
Unit 34, R/505/8181, Operations Management in
Module Leader:
Abimbola Taiwo
Ousman Kolley, Abimbola Taiwo
Distribution date
Submission deadline
W/C – 22/09/14
7th December 2014

Assignment title
Operations Management in Business

Learning Outcome

Learning outcome
Assessment Criteria
In this assessment you will have the opportunity to present evidence that shows you are able to:
Task no.

(Page no)
Understand the nature and importance of operations management
Explain why operations management is important for organisations

Analyse the operations functions of a selected organisation

…show more content…
There and then we decided Pret would stick to wholesome fresh food – natural stuff. We have not changed that policy.’
The first Prêt A Manger shop had its own kitchen where fresh ingredients were delivered first thing every morning, and food was prepared throughout the day.
Every Pret shop since has followed this model. The team members serving on the tills at lunchtime will have been making sandwiches in the kitchen that morning.
The company rejected the idea of a huge centralized sandwich factory even though it could significantly reduce costs. Prêt also own and manage all their shops directly so that they can ensure consistently high standards in all their shops. ‘We are determined never to forget that our hard-working people make all the difference. They are our heart and soul. When they care, our business is sound. If they cease to care, our business goes down the drain. In a retail sector where high staff turnover is normal, we’re pleased to say our people are much more likely to stay around! We work hard at building great teams. We take our reward schemes and career opportunities very seriously.
We don’t work nights (generally), we wear jeans, we party!’ Customer feedback is regarded as being particularly important at Pret. Examining customers’ comments for improvement ideas is a key part of weekly management meetings, and of the daily team briefs in each shop.
Adapted from: Operations Management 6th ed - N. Slack, et al., (Pearson, 2010) BBS
Task 1
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