2006 Arroyo Case Study

31910 Words128 Pages
2006

National Institute of Sta nda rds a nd Technolog y
Technolog y Administration • De pa rtment of Commerce
Baldrige National Quality Prog ra m

Arroyo Fresco
Community
Health Center
Case Study

2006

National Institute of Standards and Technology
Technology Administration • Department of Commerce
Baldrige National Quality Program

Arroyo Fresco
Community
Health Center
Case Study
The Arroyo Fresco Community Health Center Case Study was prepared for use in the 2006
Malcolm Baldrige National Quality Award Examiner Preparation Course. The Arroyo Fresco
Community Health Center Case Study describes a fictitious nonprofit organization in the health care sector. There is no connection between the fictitious Arroyo
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Year(s)
__________________________________________________________________________________________________________
Name(s) of Applicant
__________________________________________________________________________________________________________

2. Highest-Ranking Official
X
J Mr. J Mrs. J Ms. J Dr.
Name Ramon Gonzalez
_______________________________________________

Address 1345 Desert Bloom Ave.
_________________________________________________

Title CEO
_______________________________________________

Yuma, AZ 85364
_________________________________________________

Telephone No. (555) ARROYOF (277-6963), ext. 12
_______________________________________________

_________________________________________________

r_gonzalez@af.net
E-Mail
_______________________________________________

Fax No. (555) 277-6967
_________________________________________________

3. Eligibility Contact Point
X
J Mr. J Mrs. J Ms. J Dr.
Name Roger Sinclair
_______________________________________________

Address 2219 Lakeview Blvd.
_________________________________________________

Title Director of Performance Excellence
_______________________________________________

San Luis, AZ 85349
_________________________________________________

Telephone No. (555) 487-6235
_______________________________________________

Overnight Mailing Address (Do not use a P.O. Box number.)

(555) 487-6277
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