3.2 Improve Customer Service

This assignment will define and analyse the need for a chosen service improvement within the pathway of mental health, as well as evaluating the suggested service. Demonstrating how this service can inform and benefit integrated practice, discussing the ways in which the agency’s statutory obligations and responsibilities impact on both individual and group decision making. The chosen service improvement for this assignment is the introduction of a mental health nurse into primary care services, for example, a GP Surgery. Focusing on service users with mental health issues in the community and therefore in the care of the local Primary Care Trust (PCT).

Promotes high levels of customer service due to considering customers’ health. Holds all parties accountable for their actions due to process review and refinement.

In customer service, the telephone is the second most important link (Lucus, 2015). Modern business use telephones in their day-to-day operations and to communicate with both internal and external customers (Lucus, 2015). Traveling to meet with customers and vendors face to face can be expensive and time-consuming (Lucus, 2015). With the technology of today, you can dial a telephone number or type a text into a cell phone and connect to a customer or vendor half-way around the world almost instantaneously (Lucus, 2015). With fax machines and computer modems, documents and information can be sent in a matter of minutes to customers and vendors miles away (Lucus, 2015). With all those tools, readily available more companies have set up both inbound and outbound telephone staffs (Lucus, 2015). Companies are expanding their customer contacts and are more likely to reach total customers satisfaction through those types of trained specialist (Lucus, 2015).

Since we’re living in a technological time of high expectation, the same applies to customer service. People want to see how their needs are being taken care right away. I know this isn’t always possible, but at least we should try to find a balance between the client’s hurriedness and the office responsibilities. Therefore, as one of my goals is the patrons to feel their questions are taking care as soon as they mailed to us. I quick message lets them know that we receive their request, and to wait for

Our new and improved customer service will meet your needs in every aspect of your shopping experience. We want to make sure your happy as soon as you walk through our doors. We will have employers at our front entrances that will welcome you into our store. We aim to build a lasting relationship with you from the start.

Taking care of Soldiers is the quintessential task that we all will strive to excel in. We

• Followed up on unresolved customer complaints in a timely fashion in coordination with the call center team

In my current job I perform customer services. In the area which I’m basically specialized in is convincing my customers to purchase different kind of objects. For example, phone cases, chargers, and of course mobile devices. I also have the opportunity to have the cashier under my own supervision and even handle the store’s deposit. Most of the times I open the store and close it at the end of the day. In addition I also do the store’s inventory and clean the store whenever it is my turn to close it.

I am standing in a crowded grocery store where every register is packed, and I have just spent the last hour bagging five cartfuls of groceries. The groceries are bagged and placed into the customer’s car, and then I wait for the tip. The customer walks up, says “Thank you,” and drives away. Now all that is left for me to do is walk right back into the store and hope for better next time. This is a common scene I go through working in a DECA Commissary where the baggers work for tips only. Tips are a common method of pay in the service industry to compensate employees partially or in full for their services. Tips may be common, but this does not mean they are fair. Tips can be an immensely unfair system which allows a business to cut corners

-More involvement in PT/PRT such as calling out the number count. I have been here approximately two weeks and hear the same 2-3 voices

As defined by the Financial Services Board (FSB) and introduced to the industry in 2011, Treating Customers Fairly (TCF) is an outcomes based regulatory and supervisory approach designed to ensure that specific, clearly articulated fairness outcomes for financial services consumers are delivered by regulated financial firms. Firms are expected to demonstrate that they deliver the six TCF Outcomes below to their customers throughout the product life cycle, from product design and promotion, through advice and servicing, to complaints and claims handling – and throughout the product value chain.

Today’s customers are more aware and empowered, and have more bargaining power due to the exponential increase in competition – direct, indirect or substitute. In retailing, they want hassle-free shopping, have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors, offer more choices in varieties and assortments, and are giving as many services as feasible.

Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points.

First, we suggest Vons use the problem-focused strategies, which include cognition change and situation’s modification, to deal with the customer’s problem. (Little, L. M., Kluemper, D., Nelson, D. L., & Ward, A.,2013).

Dickinson (2015) stresses the importance of service improvement practices. “Service improvement practices are a method, process, and way-of-doing-things with the purpose of improving customer service processes by increasing service delivery performance and conformance quality and/or reducing their cost” (Dickinson, 2015). The author shows us how to effectively use service improvement practices through surveys that allow us to interact with the customer. The common challenge across the most adopted service improvement practices is reaching out for criticism (Dickinson, 2015). Reaching out to customers and accepting their criticism