360 Degree Performance Appraisal. Research Project

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EXPLORING 360-DEGREE FEEDBACK PERFORMANCE APPRAISAL EXECUTIVE ANALYSIS OF FIRE SERVICE OPERATIONS IN EMERGENCY MANAGEMENT BY: Thomas R. Parker Wilson Fire/Rescue Services Wilson, North Carolina An applied research project submitted to the National Fire Academy as part of the Executive Fire Officer Program November 1998 ABSTRACT In a time when hierarchy is being replaced by teamwork, participative leadership, empowering employees, improving customer service and re-engineering, employers need to look at other alternatives that will support and enhance personnel development. Organizations are asking personnel for more productivity with less resources. Layers of management are being reduced causing increased work loads and supervisors…show more content…
25 iv 1 INTRODUCTION The Wilson Fire and Rescue Services, like most other fire departments, has always utilized the traditional single-source performance appraisal assessment completed by the supervisor. Although the forms have changed periodically over the years, the theories, principals and implementation have remained the same. The Wilson Fire and Rescue Services (WF/RS) believes that in an age where hierarchy is being replaced by teamwork, participative leadership, empowering employees, improving customer service and re-engineering have made traditional single-source assessments illogical and impractical. We feel the need to look at other alternatives that will support and enhance personnel development and growth of our organization. Since the elimination of our shift commander positions, we have not been able to properly evaluate our officers and personnel in the utilization of the Incident Command System during emergency operations. The WF/RS leadership team was introduced to a performance appraisal system called 360-degree feedback during one of its staff advance meetings. The qualities seemed to fit into our scheme and we wanted to research the system in more depth. The purpose of this project was to research and provide the information available to assist the departments employee evaluation review committee to develop an evaluation that would produce a fair,
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