385 Week One Essay example

Corney and Watts (1998) define information and advice as; ‘providing an immediate response to the needs of clients who present an enquiry or reveal a need that requires more than a straightforward information response. Advice is usually limited to helping with the interpretation of information and with meeting needs already clearly understood by the client…’

When speaking to my client I always have a positive body language always making sure I listen and take time to smile and make my client feel relaxed and at ease and able to trust me, and that I will deal will their needs in the best way for them.

Two additional pieces of information you would need to gather from the client in order to best assist him or her.

In the exploration process there are so many areas in the life of clients that needs to be addressed through the help of the practitioner, and how to figure out their present necessities is done by genuine understanding. I like the fact that there are some systematic order one can follow in trying to recognize client’s needs, because it can be really confusing and hectic for a worker who is trying to render help to a client’s when they lack the knowledge on how to proceed.

The main importance of this stage is to build a relationship with your client, also known as, a rapport. This stage is to learn what the clients main issue may be along with information about the client as a whole. In my recording I started out my recording by stating that I had gotten both of my degrees from Towson University and then right away telling Carly that she should feel safe to open up as much or as little as she prefers and then I opened the floor to her and told her to begin whenever she felt ready. With the use of active listening I was able to learn that Carly has had multiple struggles with her family due to the fact she is dating a female. Carly had also directly stated that all she wants is to put a status on Facebook stating

Gaining the trust of our client: Understanding business conversations and settings, understanding culture differences in meeting times and conversation. Understanding who in the conversation should speak and when (oldest son or eldest men (until too old to run business) are the ones that make decisions no matter who is speaking or looking like they are calling the shots.

Through the Dialogue the interviewing skills very effectively by. “Ensuring that I lean attentive by leaning to the client” I also maintained eye contact the whole time with Peter giving my full attention (Ouellette, Westhiuis, Marshall, & Chang, 2006). At one point, I even put my notebook down to focus purely on the conversation. Peter who was lounged back and relaxed, started to lean forward as he became interested in What I had to say. I was also very relaxed and calm as though am having a conversation with a friend. That allowed Peter to also relax and forget about his worries for a moment. I used Minimal Encouragers very well, which is the use of frequent non-verbal prompts, that makes the client speak more

Describe the process and importance of building and maintaining good rapport with clients. Provide at minimum two examples to illustrate.

The Importance of Active Listening, Positive Verbal Communication and Understanding Level of Communication with Different Clients.

Build a positive rapport with the client Rational: this will help improve outcome and make it easier for the client to feel more comfortable with future relationships

Understanding other cultures not only provides needed information for interacting with people, but can also help avoid miscommunications. For example, in mainstream America, making eye contact is a sign of respect and trustworthiness. Job interviewers especially might look for this trait during an interview. However in contrast to this, people in many Asian cultures are taught not to make eye contact as a sign of respect. Due to the way they have been brought up, they may not make direct eye contact with an employer during an interview to show their respect, but that employer may assume they are dishonest or disrespectful because of the misunderstanding. Had the employer been aware of the cultural differences, they may have taken it as a sign of good characteristics rather than a sign of disrespect. Awareness of cultural differences can greatly help someone to avoid offending another while communicating.

Using active listening, eye contact, nodding and other head movements throughout the session I believe I demonstrated authentic effective communication. Lines 35-46 of the transcript demonstrate psychological contact and congruence with the client; use of the word “upset” (line 38), summarising and the restating of the word “sad” reflected back to the client that she had been heard and understood. Use of non-verbal cues such as smiling (lines 40 & 47-54), nodding (throughout session) were used to encourage the client while other facial expressions (grimace, lines 66-68) were used to show empathy and understanding. Use of verbal skills such as paraphrasing (lines 78-80; 82-83; 85; 97-99) demonstrated immediacy (lines 83; 98-99) an authentic presence (lines 82-82;

This better communication leads for the good understanding in the modeling phase about the requirements of the customers. So, this will helps to meet the needs of the stakeholders. And having the feedback on the work is very important. And also humility by letting others also to add the value to the project efforts.

How the clients’ needs were specifically met (for example, approaches/briefing and follow through communication /monitoring methods/processes) from the inception of the selected project till the handover of the completed project?

The proponents make an interview with the client, an Informational Interview. After of all the