3PRM - SUPPORTING GOOD PRACTICE IN PERFORMANCE AND REWARD MANAGEMENT
Activity 1
Explain at least 2 purposes of performance management and its relationship to business objectives.
The performance management process is a key component of an organisation overall approach to the management of its people. As part of the performance management system, performance management aims to achieve the following:
* To enable an individual to know exactly what is expected of them i.e. agreed objectives and appropriate behaviors. * To enable an individual to identify and meet personal development needs. * To enable the organisation to audit the capabilities of its staff.
The purpose of performance management is to ensure
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Identify 2 purposes of reward within a performance management system.
The main purpose of reward within a performance management system are to retain, motivate employees and reduce turnover.
Describe at least 3 components of a total reward system, 1 of which should be non financial.
Some components of reward systems are:
Individual growth which can be investing in people, learning opportunities through training programs and career opportunities through new jobs and promotion.
Total pay which can be a form of statement of total reward which can include: salary, variable pay, additional benefits and performance related pay.
Worklife which can be workplace flexibility, paid and unpaid leave, health and well-being, caring for dependants, financial support and community involvement.
Explain the factors that should be considered when managing good and poor performance.
When managing an employee performance we must have in consideration the following factors:
SMART objectives, their behavioral patterns and a good source of evidence.
Specific
Measurable
Agreed
Realistic
Time
Describe at least 2 items of data, including 1 external to the organisation.
Gathering performance information from a variety of sources increases objectivity and ensures all factors impacting performance are considered. This information should include objective data like sales reports, call records or deadline reports.
Performance management is essentially about creating a strong communication with the people around you in your working environment. It helps a manager monitor and assess how well their employees are
When looking at performance management it can be defined as (1) ‘a process which contributes to effective management of individuals and teams in order to achieve high levels of organisational performance. As such it establishes shared understanding about what is to be achieved and an approach to leading and developing people which will ensure it is achieved.’ We can see from this definition that managing performance is crucial to the overall performance of the organisation and meeting its goals and objectives. This process must then be strategic but also link other aspects of the organisation such as individuals and teams. As defined above, performance management is ultimately about achieving high levels of
The six features of an effective total rewards program include: focusing on alignment, taking the employees views into account, measuring / managing costs, the greater use of incentive based pay, having effective communication / education and managing the reward program. The combination of these factors is helping firms to more efficiently monitor the sales force.
* The importance of work life balance and related legislation concerning holidays, rest periods, working hours and night
Clarity of job role/performance expectations: jointly agreeing targets/objectives that are clear, fulfilling and stretching will motivate employees. Successful performance management processes measure performance against targets, provide regular feedback and positive reinforcement and work collaboratively with employees to evaluate performance, development needs and future aims and objectives.
5. Describe at least 3 components of a total reward system, 1 of which should be non financial.
It is imperative that the employee can balance his/her working life against his/her personal life. With sufficient time off and rest periods, employees will feel “looked after” and be motivated to put in more effort. There will be a reduction of mistakes because the employee has had adequate rest which results in a more positive working environment. Employers who introduce such practices in the work place in order to help employees achieve a better and satisfactory work/life balance can expect to see an increase in motivation, enhanced performance/productivity and greater staff loyalty. By implementing a positive work/life balance, companies are successful, secure a good reputation and promote positive employee relations. The Working Time Regulations 1998 stipulates that employers should provide employees with the following basic rights:
Performance management is about creating a culture that encourages the continuous improvement of business processes and of individuals’ skills, behaviour and contribution. It is a repetitive process that is continually reviewed and is both strategic and integrated. It is about broad issues and long-term goals and integrated by linking various aspects of the business, people management, individuals and teams to delivering successful results in organisations. It does this by improving performance and developing the capabilities of teams and individuals.
3. Total Rewards Strategy – This structure is very complex, yet comes with a lot of flexibility to allow for growth and internal satisfaction. The pitfalls with this structure come with the implementation, which could be treacherous and difficult to convey to our employees.
Reward Management (RM) has been defined as the distribution of monetary and non-monetary rewards to employees in an effort to align the interests of the employees, the organisation, and its shareholders (O’Neil, 1998). In addition O’Neil (1998) also suggests that a RM system can serve the purpose of attracting prospective job applicants, retaining valuable employees, motivating employees, ensuring legal requirements relating to direct and indirect rewards are not violated, assisting the company in achieving human resource and business objectives, and ultimately assisting the organisation in obtaining a competitive advantage.
Total reward is all of the tools available to the employer which may be used to attract, retain, motivate and satisfy employees. Total reward is inclusive of all types of rewards such as direct and intrinsic as well as extrinsic (Armstrong and Murlis, 2007). All aspects of reward including base pay, contingent pay, benefits and non-financial reward are linked together as a coherent and integrated whole. The total reward approach is holistic, and therefore reliance is not based on just a few reward mechanisms functioning in isolation and includes all the ways in which people achieve satisfaction and reward for their work (Armstrong and Brown, 2006). Total reward plays a vital role in communicating the value of the employment package to
Work-life effectiveness – Organizational culture, and philosophy that would be incorporated to assist employees in being successful not only at work, but in their own home environment.
* To help the employees in identifying the knowledge and skills required for performing the job efficiently as this would drive their focus towards performing the right task in the right way, which in turn helps work towards the business objectives as their
A reward system is defined as a structures method of evaluating and compensating employees based on their performance. It also refers to all the monetary, non-monetary and psychological payments that an organization provides for its employees in exchange for the work they perform. Reward systems can help to boost company morale, as well as productivity levels which increase overall revenue for the company. An effective reward system is essential for high satisfaction and motivation of employees at work. It is concerned with the process of employee attraction, motivation and retention.