5.3 Review Questions

This is any music since industrialization in the mid-1800s that is in line with the tastes and preferences of the middle class.

At the very outset , it is important to state that there is no so called best or correct structure for quality improvement. More importantly is the institutionalization of Quality improvement with clear delineation of oversight roles and responsibilities as well as accountability for undertaking various Quality Improvement (QI) activities. Different environments calls upon different types of structures, for example what operates in centralised organizations may not work or equally effective in case of decentralized organizations. Awareness about quality aspects needs to be for the entire organization cutting across the levels and departments. To the extend possible there should be quality objectives for each and every activity and or operations

The Quality Management Team will make sure that quality is measured, monitored and defects identified, and corrective action is taken. The project team will perform formal work product and deliverable review actions, and formal testing activities as outline in the project schedule and the QA documents. Other functionality requirements like trace-ability activities that are identified in the methodology and tasked in the project schedule are also Quality Control processes that will assist in monitoring project results to make sure they comply with system user needs and expectations. The project risk management is another quality control activity that will be used on this project.

The Project Quality Management Plan documents the necessary information required to effectively manage project quality from project planning to delivery. It defines a project’s quality policies, procedures, criteria for and areas of application, and roles, responsibilities and authorities. The Project Quality Management Plan is created during the Planning Phase of the project. Its intended audience is the project manager, project team, project sponsor and any senior leaders whose support is needed to carry out the plan. Figure below demonstrates the roles and processes involved in Quality Management Plan.

Quality has been defined in many ways. One of the most popular definitions of quality is meeting or exceeding customer expectations but the American National Standards Institute (ANSI) and the American Society for Quality (ASQ) defined quality as the “totality of characteristics of a product or service that bears on its ability to satisfy specified need” (Evans, 2008). Although the construction industry defined quality as meeting the requirements of the designer, constructor and regulatory agencies as well as the owner, but the problem that the industry has is one of poor culture. The industry appears to operate under the impression that quality management applies only to certain construction processes but fail to realize that the approaches used to handle customers and build a lasting relationship, develop strategy, measure performance and analyze data, reward and train employees, design and deliver products and services, and act as leaders in their organizations are the true enablers of quality, customer satisfaction, and business results. A construction project only matches the owner's needs when it is on time, within budget, and in

The process called quality management is created to ensure that all project activities that are necessary to be designed, to plan and finally to implement in a project, become an effective and efficient way to archive the purpose, objectivity and its performance. In a continuous process that usually begins and end with the project. It is more about preventing and avoiding than measuring and fixing poor quality outputs. It is part of every project management processes from the moment the project initiates to the final steps in the project closure phase1. Project Management Plans

Quality is a cornerstone of successfully completing a project within the parameters of the project scope. The Six Sigma system improves products or services

2.2. Write objectives, which are specific, measureable, achievable, realistic and time based to align people and other resources in an effective and efficient way

The eight critical success factors of a successful TQM initiative or plan include the role of management and leadership and the definition of quality policy; the role of the quality department; training of employees, product and service design; supplier quality management; process management; quality data and recording; and employee relations (Porter, Parker, 1993). Each of these eight factors pay a contributory role to the strategic levels of quality management attained within an enterprise. The leadership of any organization must keep them balanced, and also concentrate on having them each continually improve yet stay agile over time to the needs of the business(Pryor, 1999).

the contribution that improved quality control, quality assurance, and quality improvement approaches can make in our business

Integrated PQP QUALITY MANAGEMENT SYSTEM IN CONSTRUCTION ISO 8402, the vocabulary of quality defined quality management as “all activities of the overall management function that determine the quality policy, objectives and responsibilities, and implement them by means such as quality planning, quality control, quality assurance and quality improvement, within the quality system”. Meanwhile, the definition of quality system according to ISO 8402 is “the organizational structure, responsibilities, procedures and resources needed to implement quality management”. Combining the definitions of ‘quality system’ and ‘quality management’ thus concludes that QMS is the interaction of people, processes and documentation to meet both customers’ stated and implied needs. The result would be a reduction in inefficiencies and waste, improved work practices, increased morale and the opportunity for a greater market share. All these benefits are achieved through the implementation of QMS which ones should perceive it as a wide-scale failure prevention programme that will lead to costs savings.

ISO 8402 defines Total quality management(TQM) as a “management approach of an organization centered on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organization and to society.” Total Quality Management (TQM) is a comprehensive approach is utilized by any organization that needs to upgrade the quality of its products or services through a process of continuous feedback from its consumers. It creates a framework where initiatives for effective quality and productivity can be implemented, that would help to raise the competitiveness of any organizations. Dr. W. Edwards Deming in 1930 from the help from Bell telephone company statistician Walter A. Shewhart devised a management process which is statistically controlled. This process is a combination of Shewhart statistical

In this essay I will explore how the use effective quality management can be used to continuously improve a business that seeks to deliver high quality service. Torkildsen (2011) defines quality management as, concerning processes that are designed to deliver continuous improvement within an organisation and aim to meet and exceed customer expectations of the product and or service that is being provided. To me Torkildsen’s definition sums up quality management perfectly and shows that the most important aspect of generating success within an organisation is by ensuring that the customers are always happy. Furthermore, the importance of quality management and having and approach deployed is supported by Hope et al (1997) cited in Beech and Chadwick (2012) they state “An organisation without strategy is like a motorist on a long journey without a map.” This is an amusing way of stating that all organisations should have strategies implemented with every action they take, I will be discussing the use of quality management schemes and strategies within this essay. There are many quality management schemes that can be used within organisations, the three approaches I am going to discuss within this essay are Quest, ISO 9001 and the European Foundation for Quality Management (EFQM). Within the first section of my essay I will be discussing Quest and the effectiveness of the scheme when deployed by certain organisations. I will then do the same for ISO 9001 and EFQM, weighing up

Different consultants and schools of thought emphasize different aspects of TQM as it has developed over time. These aspects may be technical, operational, or social/managerial. The basic elements of TQM, as expounded by the American Society for Quality Control, are 1) policy, planning, and administration; 2) product design and design change control; 3) control of purchased material; 4) production quality control; 5) user contact and field performance; 6) corrective action; and 7) employee selection, training, and motivation.

Software Quality Management comprises of processes that ensure that the software project would reach its goals. The ultimate aim of Software Quality Management is to deliver the quality of software product to end users. A quality product is the one which satisfies user requirements.