8 stage theory of change (Kotter)

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CHANGE MANAGEMENT MODELS EXAMINATION
“KOTTER EIGHT-STAGE CHANGE PROCESS”
AND
“ESTATES AND FACILITIES MANAGER ACTUAL CHANGE PROCESS”
AS PART OF THE FACILITIES MANAGEMENT DEVELOPMENT AND TRAINING PROGRAMME 2007-2008

DATE: 14th January 2008
NAME: Michael Harbour
TITLE: Change Management Models Examination “Kotter Eight-Stage Change Process” and “Estates and Facilities Manager Actual Change Process” TABLE OF CONTENTS

PAGE NO.
3.0 SUMMARY 1
4.0 ACKNOWLEDGEMENTS 4
5.0 PROFILE OF AUTHOR 4
6.0 TERMS OF REFERENCE 5
7.0 PROFILE OF TRUST 6
8.0 INTRODUCTION 7
9.0 CHANGES TO ESTATES SERVICES AT BRENTFORD LODGE 10
10.0 CONCLUSIONS 26
11.0 RECOMMENDATIONS 31
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The E&FM should have communicated to people’s feelings to encourage behaviour change to overcome barriers.
The actual change process should have included a “Sense of Urgency”. The positive promotion of in-house services, and the expense of contracted services should have been repeatedly and strenuously broadcast. This would have altered people’s behaviour to believe the change was necessary and beneficial.
A Project Team or “Guiding Coalition” should have been formed by the E&FM, to drive the change effort.
An improved “Vision” or change strategy would have helped sell the change with a sense of emotion. The “Vision” should have been broadcast in additional formats and regularly re-publicised.

4.0 ACKNOWLEDGEMENTS
My appreciation is shown to the following people who have assisted in the writing of this report:
Graham Crennell – Associate Director (Mentor)
Val Williamson – Administration Support

5.0 PROFILE OF AUTHOR
I have been in the role of Estates and Facilities Manager (E&FM) for the Trusts 20 Community sites in West London for three years. Previous to this I worked as an Estates Officer and Maintenance Manager for five years. The role of the E&FM for the community sites has evolved as a result of additional responsibilities from the Trusts acquisitions of additional sites and services following mergers.

Since 2001 several changes have occurred that have had a direct impact on the E&FM. A
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