A Brief Note On The Quality Of Service

This assignment will define and analyse the need for a chosen service improvement within the pathway of mental health, as well as evaluating the suggested service. Demonstrating how this service can inform and benefit integrated practice, discussing the ways in which the agency’s statutory obligations and responsibilities impact on both individual and group decision making. The chosen service improvement for this assignment is the introduction of a mental health nurse into primary care services, for example, a GP Surgery. Focusing on service users with mental health issues in the community and therefore in the care of the local Primary Care Trust (PCT).

Asus included impressive management software that allows you to fine tune and optimize your connection settings right in your browser. Quality Of Service (QoS) is a form of traffic shaping that allocates amounts of bandwidth for different purposes. What this means is the movie streaming on one computer won't start buffering because someone started downloading a large file. The different types of traffic can only use the amount of bandwidth you specify.

in four categories: intrinsic features e.g. duration of the connection, type of the protocol (tcp, udp, etc),

Monitored the network congestion in order to achieve the optimal performance out of a network infrastructure.

Explain the terms latency, response time and jitter and describe their effect on overall network performance and on the performance of your chosen organizations network.

In an ideal situation, connections to any network no matter the type would be instantaneous; however, this is not usually the case. High-speed connections can allow for more accuracy and faster data rate transmissions. Nevertheless, for users without these fast links there can be a problem; and server optimisations allow for a more consistent

Today’s customers are more aware and empowered, and have more bargaining power due to the exponential increase in competition – direct, indirect or substitute. In retailing, they want hassle-free shopping, have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors, offer more choices in varieties and assortments, and are giving as many services as feasible.

Service is important in the food and beverage industries, that customer always have a high expectation and needs while dining in the restaurant. To find out how well the service provided, quality is a main element to every service. According to Haksever et al (2000), “Quality is ‘the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs’”. Therefore, service quality is one of the main point in every restaurants to allow them improve and upgrade their level of image and reputation. In this report, Bella Italia was chosen to have an overview of its service quality. It will be find out how well the service practice was made and which part of service can be improve within the restaurant by using the service quality analysis, service recovery, customer feedback mechanism and benchmarking.

Traditionally, Service quality can be portrayed as the result from client comparison between their assumptions about the service they will use and their insight about the service company. That implies that if the insight recognitions would be higher than the desired the service will be considered as fabulous, if the desires rise to the insight observations the service is viewed as great and if the desires are not met the service will be viewed as awful. For a service to be considered as good the organisation is required for making customers satisfied and service quality should be associated with customer perceptions and expectations. (Carlsson, 2010)

Customers also have an important role in the success of a business. A business cannot be successful unless there are customers. Several work fields requires customer input for service creation such as or haircuts, annual exam, and full service restaurant. The clients input customize a standard service. The provision of the service requires the customer purchase. Customer input (information material) is necessary for an adequate outcome, but the service firm provides the service. Jobs where customer presence is required during service delivery are airline travel, motel stay, and fast-food restaurant.

Regarding the various service quality models discussed in section 2.3.1 to 2.3.9 the gap model considers the perceptions and expectations of the customers, the gap being the difference between expectations and perceptions (P-E). The model resulted in five dimensions that are generic in nature. However, other models such as ‘Technical and Functional Quality Model’, ‘Perception-only Model’ and ‘Evaluated Performance and Normed Quality Model’ consider only the perceptions of the customers. Technical and Functional Quality Model describes three components such as technical quality (the quality received by the customer), functional quality (how the quality is received by the customer) and corporate quality (how quality is delivered by the organization).

The current scenario in cloud computing has evolved from traditional need of cloud platforms as a single platform of data storage and virtual machines to Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS). Due to growth in availability of number of cloud providers in the market, providers are facing intense pressure of competition for providing best prices and complement it with the best Quality of Service(QoS). QoS is dependent on various factors like latency, acceptance rate as well as reliability. Cloud providers must meet all these requirements and keeping the running costs as low as possible. The pattern of access to these services varies depending on the time of access.

A service encounter is simply defined as a customer’s actual interaction with a service company. Shostack (1985) defined service encounter as the period of time that a customer interacts with a service. Merritt (1977:198), a linguistic scholar, views a service encounter as an instance of face to face interaction between a server who is ‘officially posted’ in some service area, that interaction being oriented to the satisfaction of the customer’s presumed desire for some service and the server’s obligation to provide that service. The service encounter is also known as the ‘moment of truth’ in which the customer often develops a perception about the business and often creates a differentiation from other competitors. Solomon et al (1985)

Quality of Service Challenges In wireless networks, Quality of Service (QOS) refers to the measure of the performance for a system reflecting its transmission quality and service availability (e.g., 4G is expected to have at least a reliability of 99.99%). Supporting QOS in 4G networks will be a major challenge. When considering QOS, the major hurdles to overcome in 4G include: varying rate channel characteristics, bandwidth allocations, fault tolerance levels, and handoff support among heterogeneous wireless networks. Fortunately, QOS support can occur at the packet, transaction, circuit, and network levels. QOS will be able to be tweaked at these different operating levels, making the network more flexible and possibly more tolerant to QOS issues. Varying rate channel characteristics refers to the fact that 4G applications will have varying bandwidth and transition rate requirements. In order to provide solid network access to support the anticipated 4G applications, the 4G networks must be designed with both flexibility and scalability. Varying

The ability to send and receive data efficiently is the most important objective of networking computers.