A Brief Note On The Roaring Dragon Hotel

From a relative perspective, effective communication proves imperative in aiding efficient business transactions. The different cultures and nations involved in the launch of the fast-food franchise should aim at understanding one another’s culture despite their differences between culture, language, and way of life. To begin with, proper channels should be put in place to communicate important factors concerning the business without necessarily having an interpreter. In equal measure, some challenges present themselves during the presentation to the various individuals involved with the firm. For instance communicating may prove difficult putting into consideration that not all persons can speak fluently in English. Additionally the fact that American culture is typically made up of low-context practices, it may appear rude and ill-mannered for persons who originate from high-context cultures. A good illustration of the above-mentioned factor is that Chinese culture dictates that individuals should engage in typical chit-chat before getting down to serious business. In this instance, if the individual from any cultural background jumps in immediately to address serious matters, he or she is viewed as rude and insensitive.

John Becker believes in enfranchisement. He believes in going beyond and above our means to all guests and that each guest manages equally. This process was a success at his prior hotels that John decided to implement this process here at the regency grand hotel. He met with the management team and introduced his expectations to them. He made them aware that they are to take care of the minor issues and to contact him with significant problems in the hotel between the guest

     In business, successful communication is the key to success, and being able to relate to a customer is the best form of communication. This is why cross-cultural communication is so important as the business world continues to globalize itself. Unfortunately, “A lack of awareness about the culturally prescribed rules and norms of communication behaviors can cause public relations projects to fail, or worse, backfire.” (Zaharna, 2001, p.135).

However, globalization can be a double edged sword since there are many difficulties, such as cultural difference, complex human resource management (HRM), huge expenditure and trade barriers. There is an increasing number of new hotels spring up each and every day, so ‘survival of the fittest’ becomes a definite truth as competition is unable to avoid. Frink (2009) states that hotel companies have to consider different cultures under different locations when they go globally. It is usually hard for hotel firms to integrate other cultures into their own previously corporate culture, particular to successful ones with a long history as they already have had a stable operation system. For instance, a Hilton hotel built in China has an

History of the Grand Mr. F.H. Chamberlain built the first Grand Hotel in 1847. It was a long rambling two-story building with 40 rooms. A separate building housed the dining room and kitchen while still another building held the bar named "The Texas" after the state ofTexas which, at the time, was separate from the other states Guests traveled to the hotel by steamboats and docked at what is now the marina During the Civil War, the 21st Alabama Regiment camped on the hotel grounds and the hotel was used as a base hospital In 1869 a fire broke out destroying the dining room, kitchen, and guestrooms. Approximately 150 guests and their personal belongings were saved along with hotel linen and furniture. However, the names of approximately 300 Union and Confederate Soldiers who died at Point Clear

A third way to build a positive and successful intercultural relationship is to become educated on common business practices and cultural norms of the country of the prospective business partner. “Business people should learn how the other side approaches business and what the principles of hospitality are” (MacEwan, 2015, p. 156).” This quote demonstrates the importance of education in regards to other cultures business norms, because without a prior education a person could be doing something that the other country or culture finds offensive without realizing it. It could be the smallest of issues that ruins the business relationship and makes it unsuccessful.

These days, because of globalization we can locate various individuals who work, contemplate and live in the outside nations, and this number is expanding. The globalization of business has come about expansive quantities of specialists living and working abroad, and in addition an undeniably multicultural residential workplace. Information and abilities means power in the worldwide commercial center, as well as mean survival. It is assessed that half of all universal joint endeavors fall flat inside of a few years, can be more than that. Most successive reason is the absence of social mindfulness and the absence of social competency not the absence of expert or specialized skill. In this manner, any administrator or specialist ought to comprehend the requirement for social mindfulness and affectability

Roaring Dragon Hotel (RDH) was a three star hotel in South-West China since 1950 (Grainger,2008). Grainger(2008) observed that, RDH is a State owned enterprise(SOE) in which employees are appointed on the strength of their guanxi connections. According to Drucker (1997), the top priority for success in the current business environment is to harness. "The intelligence and spirit of people at all levels of an organization to continually build and share knowledge". The management of RDH was changed to Hotel International to make the RDH a five star hotel after defame. Employees of RDH felt proud to work for SOE and was admired by their friends and relatives.

Four Seasons Hotel and Resorts (FSH) always prided itself on being the choice for a luxury hotel experience. Since its inception date in 1960, FSH expanded its renowned services to include the current number of 67 hotels in 30 different countries with continued expansion in progress. FSH attributed its success to its organizational culture, which did, and continues to embody, the dedication to great service and luxury hospitality. Part of this culture is to recognize that the employees are the key to success, and that in following the "Golden Rule", do unto others, as you would have them do unto you, an atmosphere of fairness,

So what I see the most critical part is they have high turnover in the organisation and HR manger is always busy in selection process and training. And she was not getting good time to develop the coordination. So she was not been able to find out the actual cause of turnover from the origination. Every other manager has the department head to assist them but in HR section no HR focal person working in the department. So the staffing and the coordination part is lack.

This proposal provides blueprint to any business that tries to take over other business in International market by providing importance of cultural adaption especially Guanxi or connections in Chinese Market by providing an example of how Hotel international failed in building Roaring Dragon Hotel reputation back by ignoring the importance of cultural adaption (Guanxi Connections in this case). In addition, business should implement new methodologies considering existing methodologies unlike redundancy of employees with Guanxi connections losing its base on which the company is built.

As mentioned earlier in Chapter 1, China Lodging Group is a multi-brand hotel group which as per now manages seven hotels with each having a specific target of customers. These Hotels are Hi Inn, Han Ting Hotel, Elan Hotel, Star-way Hotel, JI Hotel, Manxin Hotel, and Joya Hotel. Its mission statement is to create great brands of hotels that guests love. The group predicts to be owning over a quarter of the hotel market share in the next five years to come. The two major objectives that the company has set for the next five years to ensure that they attain their goal is to build one large five-star hotel in the heart of China Capital’s serene outskirts and to ensure that they hire enough

When dealing with businesses there are always going to be cultural barriers and obstacles. This is because no two countries are the same and each person is different. Cross cultural communication looks at how people from various backgrounds interact and communicate and this is what this report will cover. It will look at how people from different backgrounds pass information and make negotiations despite the barriers of culture between them. The case study ‘Journey to Sharahad’ displays the cross cultural exchange between the Americans who have just arrived in Sharahad are completely oblivious to the culture and people of Sharahad and what

He had a Chinese couple travelling with him, and together they visited in excess of two hundred hotels and restaurants. Remarkably, only one of the businesses visited refused to serve the Chinese couple. LaPiere wrote to the owner of each business he had visited 6 month earlier, and asked whether or not they accommodate for Chinese guests. 92% of replies stated they do not accommodate for Chinese guests. Clearly, the owners’ feelings or attitude towards the Chinese guests is not consistent with their behaviour. Despite the possibility that it may have been a different person who responded to the attitude question in LaPiere’s (1934) study to staff of the business who greeted the Chinese guests six months earlier (Dillehay, 1973), the results of this study seems to support the idea that people do not behave based on their attitudes.

This Project Schedule will follow a suitable schedule and phases of a project based from the recommendations for a project plan by Harvard Business Review in their 2016 article, The Four Phases of Project Management. These include Planning, Build Up, Implementation and Closeout. Following is