A Business Organization Good Management Skills

The employee especially concerns management because in customer service, the success of the products depends on the delivery. Thus, service organizations rely on their employees to create memorable experiences that develop a loyal customer base and ultimately carry out the organization’s strategic initiatives (Longstreet, Sturman, & Walsh, p.4, 2010). The group that will be receiving training for the training needs analysis will be the front of house staff. This staff includes: hosts, servers, bartenders and takeaway. This staff is considered the “front lines” and is directly in contact with customers on a daily basis.

Our organization is profitable because of our customers and our employees. In order to keep our business operating successfully, we need to make sure our customers are getting the highest level of service at all times. We rely on our employees to provide this stellar customer service experience, so they need to understand how to maintain that. The goal of this new employee training is to teach new associates our expectations on how they can create that experience for customers. The training will teach them how to build loyalty with customers; how to create good first impressions; and how to manage the expectations of customers. Our customers expect great service every time they interact with one of our employees, so it is our job to make sure that happens, regardless of who they are working with.

To be efficient and effective in management, certain tasks must be performed by all managers. Managers must be able to plan, organize, lead, and control. Manager’s tasks are important no matter the level of the manager. Managers must be able to use and improve these skills depending on their position within the organization.

It is suggested by various text books and management tutors alike, that the mastering of the four functions of management; Planning, controlling, organising and leading along with developing technical, human and conceptual skills, should go some way to allowing a manager some degree of success in the field of management. Of course, having skills is just part of being an effective manager, these skills and functions must be communicated in a way that fellow managers and workers can understand and act upon.

Ms. Geis feels that the communication skills that one must possess in order to make advancements in management are that one must be an effective communicator, know the work environment, and the people you work with.

Managers need to be able to plan ahead and to set objectives and co-ordinate the work force, delegate

Management skills can be learned and developed. Management skills involve the importance of reflecting and adapting your practice. Sometimes the most difficult person to manage may be yourself. Learning to understand yourself as a manager can help you become a reflective person who is capable of adapting and improving their

As a Learning and Development Practitioner, I am fully aware of the importance all customers have in any organisation and I need to meet their needs and deliver the promised level of service at all times.

My opinion about the book is that if the Health Care industry will adapt to Disney’s approach to quality care, the patients would feel more cared for, and staff would feel more valued. Therefore, the organizations would operate successful cultures to deliver effective high quality care. My goal is to implement a customer service program for the organization that would help them tackle the often challenging role of exceeding customer

Time is one of the most valuable resources for everyone. It should be managed properly by the managers of any organizations in order to run the organizations smoothly. And, Delegation is a process of assigning task by one person to the other. The purpose of this essay is to discuss how managers cannot function effectively without good Time Management and Delegation skills. It then discusses the benefits of time management and delegation, drawbacks of delegations and measures to improve time management and delegation skills.

A common management trait that was mentioned throughout my research was the need for structure. This is an area that I need to focus my attention on. I need to be able to set rules and policies for others to follow. I also need to be able to guide others in their daily tasks. I am well organized when it comes to my work and tasks, but not as much when it comes to others. I need to focus my attention on how to manage others and lead them towards success. This management skill is something I can work on even if I am not in a managerial position. There are some aspects of my job that I know better than other people and I can use this opportunity to teach and mentor them. This will provide great practice for when I am in a managerial position. I can use the trial and error method to see what works best for me and the people that I am helping and be able to use the experience as an opportunity to learn and grow. By culturing this from early on in my career, I can gradually expand my strengths and be able to take a managerial position with less worry.

Through these leadership skills a manager can create an environment that encourages staff to behave in a mature way, express creativity and enable participation in decision making processes. This will increase job satisfaction, staff retention and productivity.

A Managerial Leadership Skills define what makes a good leader to use effective management expertise.

Significant studies concerning customer service in the Healthcare industry provides evidence of its value and how it builds patient or resident trust (Cox & Cook, 2017). Excellent customer service should be the top priority to any industry, especially in health care because that directly deals with the customers health and care.

Customer service is developed by the patient’s satisfaction and the effect it has on the health care system. Customer service is the face of every business and specially the health care system which it provides leaders with an idea of how the business should look or act. The healthcare systems benefit from the opportunities made by patients. Patients should be the instrument to provide guidance while the physician advocates for the patient’s health. Customer service is a support system between the patient and the physician and without that support system then there is not guidance for a better lifestyle for patients. This is a competitive market that have a few limitations and those limitations start with customer service in healthcare and how to provide the best care for patients. These challenges that the healthcare system face will overcome those obstacles and bring out their best principles to make the system better. Patient centered care relates to customer service and should be recognized as the central focus. High- quality healthcare systems provide satisfaction to patients to show that their experience will be well worth it because their physicians care about their patient’s health.