A Case Study At A Hotel Chain Business

After examining this case study, the problems for Mr. Jackson are becoming scarce. Mr. Jackson needs to find managers that are qualified to keep his hotel chains running smoothly. Recently, he has relied on his contacts in the hotel industry. These candidates have not been up to par in their performance and Mr. Jackson needs to make some changes. He has received the workers that did not do enough in their recent jobs. Mr. Jackson relied too heavily on his contacts and took the easy road out. This created long term effects for his company. Mr. Jackson should have used some of the workers that he was absolutely sure about and the rest should have new hires. The employees have not lived up to Mr. Jackson’s hopes and expectations, therefore changes must be done immediately.

FRHI Hotels & Resorts is a hotel management company that was found in January 2006. That year Kingdom Holdings and Colony Capital entered into a joint venture. Through that cooperation they obtained Fairmont Hotels and Resorts and combined Fairmont’s business with Colony Capital owned Raffles Hotels International. The FRHI parent company controls three brands of hotels, Fairmont, Raffles and Swissôtel with more than 105 hotels and resorts in 33 countries all around the world. The main office is located in Toronto, Canada.

HAYMARKET Hotel UK, offers an extensive choice of amenities and services, supported by their expert staff. There are services that have been maintained by management of the HAYMARKET hotel.

be conducted by it outside India for Marriott Group of Hotels word wide. Advance Authority of Ruling held that the payment of annual contribution of 1.5 percent of the gross revenues of the hotel made by the Indian company was for rendering managerial and consultancy services. Thus, it was held to be Fees for Technical Services.

types of rooms and a large inventory of 527 rooms, catering to a wide variety of

For a hotel, to maintain and increase the quota of the sales is the initiate thing to do. Stuart Greif (2011), vice president and general manager of the global travel and hospitality practice at J.D. Power and Associates said that “as the industry continues to recover and rates increase, hoteliers need to get back to the fundamentals and improve the overall guest experience. Charging guests more and providing less is not a winning combination from a guest satisfaction perspective, much less a winning business strategy. In short, hoteliers are falling further behind and need to catch up.” The service of the staff maybe the key factor to the hotel success, which is greatly relates to the customer’s happiness (GU Ligang HAN Furong XU Yan-me, 2001).

Wyndham Worldwide Corporation (WWC) is an integrated hospitality company that offers a wide range of hotels and resorts from economical to high-end across various global destinations through fifty-five (55) brands (Wyndham Worldwide Corporation, 2006-2017).

Pacifica Hotels has both internal and external influences on the beliefs surrounding talent. These are the core principles, values, and attitudes the organization has towards the employee population.

Shangri-La starts their business since 1971, and 40years passed, Shangri-La become world-class luxury hotel group, and also the Asia-Pacific region’s most popular business hotel brand. They are doing an excellent job in the way of Asian culture luxury hotel brand. But the weaknesses are still there, like brand awareness is almost restricted to Asia, and they are limited to focus on business travellers. I think that’s one of the reasons for them to establish a new brand-Kelly. Kerry hotel as the new and additional high-end hotel brand is well developing, now. In Mainland China already have two hotels, and one will open at the end of this year (2016) in Hong Kong.

Studio M Hotel Singapore is owned by CDL Hospitality Trusts (CDLHT) , which is managed by Millennium & Copthorne Hotels PLC’s subsidiaries. It is a 4-star loft-inspired hotel that is targeted at business and leisure travelers, located dominantly along Robertson Quay.

A few departments in the hotel were leased for contract to individual contractors. There are four companies which is Silverboat Sdn .Bhd, Dynamic Professional Management Center Sdn .Bhd, Gardenview Oriental Cuisine Sdn .Bhd and Ethos Massive Sdn .Bhd.This four companies operating few departments separately in Syuen Hotel. Silverboat Sdn .Bhd is operating department such as sales and marketing, banquet, Chinese kitchen and artist ,Dynamic Professional Management Center Sdn .Bhd is operating departments such as human resource, accounts, purchasing and security, Gardenview Oriental Cuisine Sdn .Bhd is operating department such as main kitchen and coffee house and Ethos Massive Sdn .Bhd is operating department such as front office, concierge, housekeeping, information technology, lobby lounge,

Hotel Clarion is private sector business associated with poviding tertiary sector hospitality services for profit. Clarion was established in the year 2002. It is a 3 star luxury hotel that is located in Kandy road, Kiribathgoda. With 32 functioning rooms, 3 halls, 3 clubs and a swimming pool they are the biggest and leading hospitality business in the area. They recently have also ventured into education with their new hospitality institute.

We look the two business lines in more details. Hotel & restaurant line dominants Whitbread 's business. Based on company data, the hotel & restaurant segment yields a considerably higher pre-tax operating profit than Costa. However Costa is growing much faster in recent 5 years. In response to customers ' welcoming, Costa contributes more to the group 's total earnings than before. Revenue distributions by business is shown in Figure 2:

A COMPARATIVE STUDY OF PRACTICES AND ATTITUDE LEARNED BY FAST FOOD CHAIN SHIFT MANAGERS FROM COLLEGE EDUCATION AND WORK IMMERSION

In this case, Elite Hotel is planning to employs a total of 300 full-time staff across 7 departments for locals are cheaper than their foreign counterparts. It is good news to the hotel owners and also forces hotel management companies to think carefully when staffing a hotel. As Tim Williams (2013) addressed, "Do not hire expats as Resident Manager, Rooms or F&B Director unless you think they have the potential to push through to GM."