Dorothy remains inconsistent in her verification protocols; however she does an exceptional job in verifying her orders properly. She tends to just repeat the caller’s first name, resulting in her not verify the last name, and she consistently skips over the email. Dorothy needs to work on using the phonetic spelling, capturing accurate station information, and filling in these verification gaps.
- Was a strong introduction executed at the beginning of the call? Krista did mention the client's name but never reintroduced herself. We need to make sure that we are executing that every call this is part of the strong intro.
On September 24, 2010, a laptop was stolen from an unlocked Urology office at the Henry Ford Health Systems hospital. The laptop did contain password protection software; however, it may not have been enough to permit access if the thief had advanced knowledge in computers. Additionally, the information stored on the laptop did not include social security or health insurance information, but instead held “patient names, medical record numbers, dates of birth, telephone numbers, e-mail addresses, and treatment and doctor visits” (Moscaritolo, 2010, p. 1). It is unknown how many records were contained on the laptop, but all records were related to prostate services that were provided during an eleven year span.
La Tayna easily connects with callers and is personable and polite. She works in the late afternoons and doesn't always keep up with new procedures and protocols. Her last call monitoring showed that she wasn't familiar with the new look up procedure and when confronted she admitted she didn't have a clue and was greatful for the instructions. She does great at accessing the needs of the caller quickly and is familar with resources, however she's not consistently repeating and capturing the NAPE correctly. She need to stick to the script provided and not improvise her own version. She sounds genuine and compassionate with callers and comes across like she's there to help them. Overall, she a good agent that can improve by engainging in her
Using proxy software Burp Suite it was discovered that the shopping site contained a hidden form field that could be manipulated.
This is Pam’s third week on the phone and she does a decent job with the verification & order protocols, only having a few inconsistencies. She is kind with the callers, but she needs to be mindful of her interjections for call control. Pam can show improvement with saying the opening script once the call has been answered, accessing & searching information quicker, and capturing accurate station information. Also she needs to work on using the phonetic spelling more often.
HOOPER provided a signed sworn written statement via AF Form 1168 (Exhibit #8) stating the following: On 21 June HOOPER assisted Security Forces Investigations with furthering the investigations into SUBJECT alleged offenses. HOOPER stated he received authorization to retrieve blood and urine samples. HOOPER also received authorization to search SUBJECT living areas. HOOPER stated he met up with SUBJECT and MCCOY at medical to collect the blood and urine samples. Once they were done HOOPER and ROBINSON made their way to SUBJECT’s dorm room and stood by for MCCOY to let them in. HOOPER stated SUBJECT made it back before MCCOY did and attempted to leave with a black bag and was instructed to mess with anything and exit the room. HOOPER
The framework of security policy is defined to construct a structure by the help of which policy gaps can be identified in an easy manner. A system specific policy would assist to ensure that all employees and management comply with the policies. This is also used to maintain the confidentiality for user authentication would assist in the confidentiality aspect of security, maintain integrity (There are several limiting rules or constraints which are distinct in the relational data model and whose work is to maintain the data’s accuracy and maintain its integrity.), availability and authenticity of the system. Access controls are a collection of mechanisms that work together to create security architecture to protect the assets of an information system. One of the goals of access control is personal accountability, which is the mechanism that proves someone performed a computer activity at a specific point in time. So, the framework acts as the guideline
Debroah does well with capturing the NAPE and following a script, however this comes at a cost many times to the caller. She will interrupt and phrase words that come across rude at times. She has been brought over to training to listen to one call imparticular and did apologize for her rude behavior. Deborah needs to listen to her her callers and not have a tunnel vision of capturing the information and not letting anyone disrupt that path. She has had a couple of q.c. errors on protocols as well. She has a good heart and wants to do well, but she must learn to develop kind customer service skills in any situation that she faces. Overall, she is a good agent.
Research has been completed for . The Election Period provided and plan information has been added and the application has been pended to the Enrollment Chronic Verification Unit for Medicaid validation. The agent portal may be checked for status at unitedhealthadvisors.com, Application and Enrollment section for
My store has been using the focus package for eight months. Thanks to Security Focus our profits have increased by 65%. This security package is truly effective.
The use of Information technology in business is considered as a path for successes. Also, with the
The Vetting and Barring Scheme was introduced in 2009 in order to prevent unsuitable people from working with children and vulnerable adults. Starting 2010, anyone working or volunteering with children or vulnerable adults must register with the Independent Safeguarding Authority (ISA) who makes decisions to prevent unsuitable people from working with children and vulnerable adults. ISA uses a range of information from various sources, including the Criminal Records Bureau (CRB) who processes applications for ISA registration, monitors individuals against new information and provides employers with access to people’s full criminal record and other information in order to help them make informed recruitment
Please submit all work orders for telephone request to my attention so they are handled in a timely fashion. Do not send your request to Marilyn Maxwell or call a technician in Telecommunication for any telephone related request. Attach is the telephone work order request form. Complete the form and send it to my attention.
The verification principle arose from a movement in the 1920’s known as Logical Positivism and, in particular from a group of philosophers known as the Vienna circle. They applied principles of science and mathematics to religious language and argued that, like human knowledge, religious language also had to be empirically verified through experiences if it were to be considered meaningful. They believed that this was the basis of all forms of empirical testing. From this, Vienna Circle established that truth and meaning can be identified as two distinct concepts when referring to religious language. Consequently, statements such as ‘God exists’ may have meaning to a believer, however, it would be a completely different matter to state
This was Christian’s first day back from school and he was polite with every caller. He did a decent job with the verification protocols, but he does have some inconsistencies with the order protocols. Christian needs to work on using the phonetic spelling with the letters that have been provided, capturing accurate station information, and filling in the gaps with his order verification.